Oregon city please beware of Vivian at 88 nails. I have never ever in my life been treated so inhumanly by another human as I was by Vivian today...I was not treated like a customer but like an animal. Vivian has displayed a strong opinion and negativity about other customers during my last few visits with her, but today she came undone over something so minor which resulted in her berating me in front of her coworkers and others customers and then kicking me out with my nails half done. I left in tears.
Here is what happened:
I came in at noon to see if Vivian had any openings for a fill.
Her coworker scheduled me to come back for an appointment at 3pm
I drove back for my appt and arrived at 2:57 to find Vivian working on another gals nails.
At 3:35 Vivian finally took me in and I did not complain about the 35 min wait but just smiled and asked her about her life and her daughter.
Vivian then began pushing me for info on who had done my nails last? She seemed agitated that I went somewhere else. She said they used subpar products, and seemed angry that she had to fix a chipped nail.
She was so tense and was in such a hurry that my nail appt began to feel tense. You could cut the air with a knife. She was clearly trying to make up time since her next customer had already arrived.
I did express one concern about my thumb nail being so much shorter than my other nails and she got very angry with me and said I should have told her before she put her powder in the drawer. (Had I noticed, I would have mentioned & isn't this her job to notice?) She refused to fix it and since I felt like such a bother to her, I said that would be fine. I asked if we could file all the other nails shorter to match but she refused.
At this point, I started to feel so incredibly uncomfortable but still did not say a word. After she filed my nails, I noticed that one nail was a bit high on one side, so while she got her drill ready, I grabbed my hand file and sanded it down just slightly (this took me maybe 3 seconds).
This is when Vivian completely came unglued. She stood up from the station and yelled, "So you want to file your nails now?" Then she started on a rant telling me that she does not have time for this?
I only filed it myself because I was scared to tell her it was too high because of how tense she was acting. I was trying not to make her more angry. I then calmly tried to reason with her about why she was suddenly so mean and all she could repeat was that I was too picky and that she doesn't have time for me. I asked how I could possibly be at fault for taking too much of her time when I had an hour appointment and we were just 30 min in? She then proceeded to berate me and tell me I could leave and have my nails finished somewhere else. I was honestly in total shock so much so that I actually said "No, lets just get them painted and be done with it." When she sat back down to paint them, she was throwing things around and she started up again about how everything was my fault and she just wouldn't stop! I can't believe I actually took this abuse this long, but at this point I was shaking and on the verge of tears so I said, "Ok I think it's best I go." She stood up and said "Fine..no charge...and don't ever come back." I turned and left in tears.
A few months ago Vivian put a new set of nails on for me and she was also extremely agitated that day but with a customer that had come in before me. Ironically, Vivian spoke terribly about how "picky" she was and how that customer had drove her nuts. It made me very uncomfortable but it seems Vivian does not like her customers to have any opinion on their nails or what they want them to look like. My nail chipped just a few hours after she did this new set and when I came back the next morning to show her, her response was that it was my fault. That I wanted too many coats of polish on and she was very angry that time as well (I only opted for another coat because the first coats were streaky). She had the front desk gal file my nail and touch it up with paint, rather than doing a full repair...and of course, I never complained. After today, this was just too far. Vivian if you are reading this, please understand how hurtful your words and actions are. I will not soon forget the inconceivable way in which I was treated.
No one should ever ever ever have to endure this kind of horrible treatment when they are paying for a salon service. If you want to have any opinion about how your nails look when they are done, then please stay very far from Vivian at 88 nails. She is suffering from severe mood shifts and she clearly displaced her anger on to me today which I certainly did not deserve. As I write this, I am still shaking and looking at my half done nails....Salons services are meant to be relaxing and enjoyable, not torturous. read more