Rave! This is a long review but it is worth the read…read more I went into the Smartphone ER (Broadway location) on September 9th to get my S22 Ultra's screen replaced. The repair was done within an hour. Long story short, shortly after I realized that there was an issue with my front facing camera. This issue didn't exist prior to me going into the repair shop, because I used the camera not even an hour before. I instantly was concerned, because I'm a content creator on multiple platforms and on multiple subjects. This is part of my income. In a few weeks (from that day) I was start a well waited for blog and highly requested videos/pictures on a trip overseas, so the cameras on my phone are extremely important. The cameras are the main reason that I even purchased the phone, because toting around heavy cameras equipped was getting tiring. Anywho. I take the phone back into the shop the next morning and let them know about the issue with the camera. The guy takes a look at it and thinks it's an easy repair and says maybe a piece of film was left on the inside. I go and wait an hour for the camera solution. Skipping ahead again, we find out that the camera has to be replaced. I am told a 5 day time frame for the order and repair. I wait the 5 days and didn't hear anything, so I called the shop. I was very concerned after I told that they could not find the part at any of their vendors, and then told that it may take 2 months to get the the part. Skipping ahead again, Sam (the owner) calls me and he is very aware of my concerns and tells me a few things that he has planned, but unfortunately I'm on a time limit. I asked if I find someone else to fix the camera, if he would take care of the invoice. Sam agreed. I called everywhere and even went to AT&T and called Samsung and was told by several people that the camera was not repairable and that I would need a new phone. This really bothered me. After talking to Sam about this he gathered his whole team to get a solution. Sam's tech and sales man told me that they would be able to repair it. I had my doubts, because Samsung makes the phone and said it was irreparable, but I could tell that these guys were pretty confident. As a team, they came up with a plan to get the part as fast as possible. Today is September 19th. I go into the shop and give my phone to Moody. I've already talked to Sam and his sales guy. The sales guy (I forgot his name but he is awesome), assures me that they will take their time and fix the issue. By the time that I dropped the phone and returned back home (no more than 30 minutes), my phone was fixed. I am beyond pleased with the services that Sam and his team provided for me, despite the whole accident. Things are prone to go wrong, but Sam and his team did everything to make things right and THAT IS WHAT MATTERS. They were just as concerned about my phone and situation as I was. Not only that, they fixed a phone that even the manufacturer deemed irreparable!!! Sam and his whole team recieves a 5 STAR review from me and my husband. They were professional, honorable, and beyond sincere. They assured me the whole time that my happiness as a customer was very important to them. Thank you Sam and thanks to the rest of your team!!!!!!! You guys rock!!!

Did a great job fixing the charging port on my old android. Replaced it in 30 minutes. Awesome job!read more

Thank you for being a reliable company that I can trust. I…read morewent to four places before stopping by your place. I did not feel comfortable leaving my phone at the other places!! One place wanted 3 times more than you charged and did not offer free diagnostic. Trust is essential in the business world. Thank you for being trustworthy. I highly recommend the iPhone ER on Troup Highway!!

TL;dr - I paid $140 to iPhone ER to have them permanently damage my iPad and they threatened me…read morebecause I asked for a partial refund. Stay away! My iPad gen 4 got a cracked screen so I took it to these guys. That was a mistake - they have no clue how to fix cracked screens. To make a long story short, they damaged my iPad but roughly/incorrectly installing the new screen. I ended up taking the iPad to another store to store to have it repaired from iPhone ER's "repair." In the end, I'm out $140 to iPhone ER, which only paid for them to permanently damage my iPad. I spend another $54 to correct their incorrectly-installed screen. To make matters worse, when I called and asked for a partial refund, I was threatened by whoever answered the phone. They told me they were recording our conversation! It was crazy...definitely the worst business I've dealt with in a long time.

I am not from here so had to just put search the internet under phone repair. When I saw 5 Star…read morecell repair high marks I felt certain Marc would help and I'm glad I was right. He was busy and was willing to help by fixing my phone within an hour. It's nice to know there are still honest, great people in this world. He charged a fair price and DID NOT try to upsell me on anything. Highly recommend for any repair needs.

If I could give zero stars I would…read more DO NOT WASTE YOUR MONEY HERE. I paid this business $300 to replace my iPhone 17 screen, and it was a complete disaster. The first screen didn't even work, so I had to go back and have it replaced again. Just FOUR WEEKS later, the second screen literally popped off my phone while I was on vacation. I had no choice but to go to Apple and pay another $400 for a proper repair. Apple told me it was one of the worst screens they had ever seen. I'm now out $700 because this repair was done so poorly. When I called the owner to ask for a refund, instead of taking responsibility for his work, he started YELLING and CURSING at me. Absolutely unprofessional and unacceptable customer service. $700 later, I learned the hard way to go straight to Apple. Save yourself the money, stress, and headache. I would never recommend this business to anyone.

249 for a ipad screen repair from a third party is ridiculous when Apple charges the same priceread more

Phone repair pro always provides the best phone repair, whether it's replacing a cracked screen,…read morereplacing a battery or just replacing a screen protector. You can always count on the best customer service and a great team.

Bryce is so helpful & fixed my iPhone issue within minutes. We've use this Hwy 64/Loop 323 in…read moreTyler for years for dependable, expert & affordable service. Kathy Holdway, Dragonhead Retreat

My laptop screen suddenly stopped working and wouldn't come back on, so I brought it in to have it…read morechecked out. They were professional, knowledgeable, and explained what was going on with my laptop in a way that was easy to understand. The repair process was smooth, and I really appreciated how quickly they helped me get my laptop working again. I'm very happy with the service and would definitely recommend them to anyone needing computer repair!

Had my PlayStation there for a week. They said nothing wrong with it. So they asked me if I wanted…read moreit cleaned since nothing was wrong with it. Said sure. Get home from getting it an all my games are corrupted. Somehow now my hard drive is messed up or something. I don't recommend using them. THEY TOLD ME NOTHIN WAS WEONG WITH MY PLAYSTATION.

horrible customer service they did not even try to help.DO NOT RECOMMEND I WOULD NEVER COME AGAIN…read more Very rude workers. Did not even look at my console.

I went to fix my iphone before my twins were born and I was impressed by attention and service that…read moreI had recieved...that was in 2019; I went to fix my screen and charger port on my gen 5 iPad a month ago and they said that my motherboard was fried...I challenged it and it was not fried so they "fixed the screen" and put a protective layer on it for free....I removed my protective layer screen because it looked like dust particles were trapped underneath it but they were not!...they are trapped underneath of the newly installed screen. I love the family business concept but the people they have working for them right now are there just to cash in vs what it used to be about-customer service ‍

This is only place I will take my iPhone for repairs! Their service is excellent and so quick- and…read morecheapest I've come across. Ask for Sean, he will get you the best deal!!