i just want to say David Gonzalez is great! I'd request him every time. He's good at what he does…read moreand is very honest.

Jesse Cruz and his crew were the best. His knowledge and recommendations for my new HVAC system…read morehave improved the efficiency in my house. moving my furnace to the attic from the ground floor allowed for better air flow, and i also had them add insulation to help with balancing the temperature up there. Also added a new water heater and, my favorite addition will be the split installed in a back room add on with a cathedral ceiling that's difficult to heat/cool on its own. Each installation came with its own specialist, and each team was amazing. They took such good care in ensuring the carpets were covered, and their cleanup was fantastic - including one of the guys who walked the driveway and area in front for nails that may have been dropped!! Anyway, I'm happy to recommend these guys to anyone needing similar work. Oh and btw their financing program is good too with zero % interest making it good value for me.

Our 1953 floor furnace finally huffed its last puff and we were FREEZING. These guys came in and…read morehelped us out so much and just in time for the holidays. All the gentlemen that came through were kind, knowledgeable, and efficient. Thank you Jesse, Edson, and everyone else involved! We are so happy (and warm)!

This place is a joke. We unfortunately have been using them for a few years because our unit has…read morebeen under warranty so we feel kind of stuck. But here is an example of how terrible their service has been.... Before Thanksgiving, we noticed our heat was not working. Keep in mind they had been out here over the summer for a supposed check up. When they came out, we were told they needed to order a part to fix an issue and it is now Dec 23rd and they have no update on the part or any idea of when we might be able to fix the issue. It is currently 60 degrees in our house and there's no end in sight. Unbelievable.

Julian was great! He arrived early in the time slot and was friendly, informative, and patient. He…read moreinvestigated all plumbing we inquired about and gave practical feedback on what was and wasn't a priority.

Once again; our technician, Michael (new to company) was very clear and knowledgeable…read more I was not sure.., so I asked. Yeah, no charge!... They came out to make sure we were safe from a GAS leak. It was like a house call We would not recommend any other company in my area other than, AirWorks!! We like the staff. Sure, sounds funny, we know. But, they have people (staff) in mind; not $$. The owners (staff) have morals similarly to ours; Honestly, integrity, transparent, etc. HOPEFULLY THEY Don't FORGET THEIR ROOT and go corporate. Thank you, Chuck Aaron

BEWARE: The "Family-Owned" Aladdin is GONE - Corporate Takeover Disaster…read more I am writing this to warn my neighbors in the Westlake Village and Thousand Oaks area. I spent over $40,000 on a full new HVAC installation of 3 HVAC systems with Aladdin (now merged with Kilowatt/The SEER Group) in February 2025. My experience has been a nightmare of poor workmanship and unethical management. 1. Property Damage: During the installation, their crew damaged personal property in my home. Despite multiple requests, they have completely failed to take responsibility or repair the damage they caused. 2. Incompetent Service: Since the install, the system has had a persistent mechanical noise. They sent a technician named "John" twice; he was completely unable to diagnose the issue and lacked the basic technical knowledge to fix a system of this caliber. 3. "Gatekeeping" the Warranty: This is the most alarming part. When I requested a Senior Technician to finally fix the issue, the Assistant Manager attempted to "gatekeep" my warranty. They are currently refusing to schedule a repair appointment unless I agree to allow a non-technical office staff member into my home to "monitor" the visit. I have a right to privacy in my own home. There is no reason an administrative office worker needs to be present for a mechanical repair. Conditioning a $40k warranty on the homeowner waiving their privacy is, in my opinion, a deceptive and unprofessional tactic to avoid providing service. I have attempted to contact their corporate parent, The SEER Group, multiple times with zero response. If you value your home and your sanity, stay away from Aladdin and Kilowatt. I am now forced to file a formal complaint with the California Contractors State License Board (CSLB) to get the service I already paid for. Avoid at all costs.

This company installed our heat pump just last year and now the A/C portion of it is not…read morefunctioning. The service tech came out and while the company's record keeping stated that they had not installed our unit, the service tech remembered having been at our home and indeed, installing the unit as well as the thermostat. He told us that our drains needed to be cleaned and said it runs about $600. Not able to spend that kind of money, the company's policy is to charge $100 for coming out, which is what they did. I feel this charge is unwarranted as this issue should not be occurring on a less than one year old unit. We're now out $100 and have no working A/C either.

We received dependable and honest service and are very happy with them…read more We also purchased the annual maintenance plan.

Our 30+ year old HVAC system broke down during the cold spell beginning of the year. I found ACOSTA…read moreonline and called to get the problem fixed. Jesse sent a technician out immediately and he arrived an hour later and examined the problem. He advised that he can try to repair but there is no guarantee that he will succeed, due to the age of the system and availability of spare parts. It would be better to replace the old HVAC system with a new more efficient one. Jesse gave us a price. We obtained two other quotes from suppliers in the area. Acosta's was the best (by far). They started the next day with the installation of a top of the line Samsung heat-pump. It took only two days and the new Samsung was humming (literally). Acosta's Jesse and the tech team with Jose were just providing outstanding consultation, service, reliability and timely job performance. Thank you Acosta. You are highly recommended.

Edwyn and Jose came out within a few hours of my call. They were very professional and gave me some…read moremaintenance tips. Within 20 minutes they had my a/c back up and running. Thanks again guys! I will be doing business with this company in the future.

Edwyn and his coworker Eric were very professional and helpful. This was a fix for my elderly…read moreparents and they were very respectful towards them and gave them a couple of options on how they could do the repair. The final cost was considerably less than the quote from another company. They also said they would follow up in a week to make sure the pressure was holding. I have used Air Force for a repair at my house in the past and that is why I called them for the repair for my parents. Great company and great service techs. They left with cool air filling the house and cleaned up everything afterwards.

My condenser stopped working on my AC unit and Ryan came out to take a look. He quickly ruled out…read morethat it was a problem with the condenser and instead, the thermostat. Rather than charge me for what is a fairly simple fix (replacing the thermostat) he gave me options. If I was comfortable, I could replace the thermostat or if I'd prefer, he'd be happy to do it. I appreciated that he was honest and upfront about the fix and suggested that it was something I could handle on my own and save money. Don't want to have any more problems with my HVAC, but if I do - I'm glad I found 5 Star.

Great experience and very friendly staff! Highly recommend…read moreand will definitely be using them again

Zee was extremely helpful, knowledgeable and informative about our window. The product was just as…read moredescribed and just what I wanted! Zee communicated every step of the way, from ordering to receiving our window. We would def. use Zee and Open Wall Systems for any future window needs!!

Great selection and pricing on quality doors! Zee was informative and knowledgeable and would…read morecommunicate arrival and expected arrival of products.

Excellent service! Julian was wonderful, worked quickly and explained the service step by step…read more Very happy customer here!

I had a very unsettling experience with this company, which apparently works with Home Depot for…read morewater testing and treatment. After buying appliances at Home Depot, I was asked if I had water issues (which I do), and they offered to send someone to test my water for free and recommend solutions. Simple enough -- or so I thought. Instead, I got a series of texts from someone telling me that every adult in my home needed to be present during the appointment. They kept pushing about who would be there and even asked if my husband would be home. As a woman handling this appointment on my own, that immediately raised red flags. It honestly felt like I was being second-guessed because I'm a woman -- like my input wasn't valid without a male present. If I had been a man, I doubt my account notes would have been described as "very vague" just because I booked a free water test. The entire situation felt more like a high-pressure sales setup than a genuine consultation to help with water issues. Their reasoning? They didn't want to drive back later to explain equipment options to anyone else, due to gas costs. That's not my responsibility as a customer -- especially from a company tied to Home Depot. Overall, this felt unprofessional and honestly discriminatory. If you're considering water testing through Home Depot, be careful who they send. This didn't feel like a trustworthy or customer-focused experience. Also, this company is selling their machines for double what they're worth and it's pretty simple to hire a plumber to install them for you and buy one directly from a water softener and whole home water filtration manufacturer. Do a little research on how much these machines cost, I've found ones with excellent reviews for about $4/5k total. This company is selling theirs for $10k

Excellent workmanship and wonderful customer service!…read more We were looking to replace our old furnace and install a heat pump for our home in October. We interviewed 5 contractors and were very glad to have picked Integrity. From the very beginning, Integrity has conducted business very professionally. Steve came for a walk through, explained what we needed, and gave us a quote on the spot. The quote was within the mid range of all the quotes, and he walked me through all the Federal/state tax credit and manufacturer's rebate. A few days before installation, Julie called from the office and let us know the name of our tech (Jared) and their ETA. Jared and his team were very knowledgeable and considerate. Tarps were laid on our tile before work began, and the workers showed up on time everyday. On the days of inspection, Steve from Integrity came out again and waited patiently to walk the inspector through our project. Our experience with Integrity has been pleasant and we have found them to be very responsive and reliable with any questions and concerns we have. Highly recommend!

Excellent experience doing business with Integrity! Initially called them for a repair, knowing…read morethat our existing 22+ year old system was going to need to replacement sooner than later, and I already did a fair amount of research in to companies and cost estimations before they arrived. The tech/rep that came out took the time to go over all the repair/replace options with minimal sales pressure so we ended up replacing everything. The crew came out the next week and due to an inventory shortage installed a more efficient (and expensive) dual fuel heat pump system at no additional cost. The install was not without hiccups, but the company made good on everything that was promised and we are very satisfied with the results. Keep in mind that replacing an entire HVAC system IS NOT INEXPENSIVE, but there are only a few things in life where you cannot put a price on something that impacts your health, comfort and safety.