I tried European wax center for the first time last night. The staff who checked me in were super…read morefriendly. I was a bit nervous because it was my first time getting a Brazilian but the technician Amanda C. was great. She did an awesome job of explaining the different waxes and why their wax formula is the best. She also made sure that the wax was not too warm. Overall, it was not nearly as painful as I anticipated. As a first time customer, the wax was complimentary. Since I got the Brazilian, it was not included in the complimentary wax, so I just had to pay the difference between that and a regular bikini wax. Amanda also gave me some free samples of their lotion and exfoliation scrub. I did not feel pressured to buy any more packages, any products, or book my next appointment right away. I did end up buying a serum that Amanda recommend, just because I figured I saved on the wax and so far I have liked the product. The check out staff did a great job explaining how their packages work and how you get more points if you reserve your next appointment right after your wax. I also appreciated that they had a tip guideline on the desk depending on the service since I wasn't sure how much to tip.

I recently visited the Cherry Hill location while I was in town for work. I didn't make an…read moreappointment and just walked in hoping they had an availability. Luckily for me they were able to fit me in! Tara at the front desk was super sweet and helpful. She booked me with Isis and it was an amazing experience. She was knowledgeable and walked me through the entire process. My Brazilian turned out so smooth. She recommended the pumpkin sugar scrub and I'm so excited to go home and try it!

Saw Colleen and the owner Katie for waxing services 9 months into my pregnancy. They were both…read morevery attentive and made me feel like I had been there many times. We had good conversation and they were careful and considerate not to make me uncomfortable during a typically uncomfortable service. Both of them had skin that was hydrated and glowing! Colleen recommended I come in for a facial to treat myself during the last weeks of my pregnancy. I think I definitely will!

IN RESPONSE:::::: I have never disputed your safety protocol or your esthetician's responsibility…read moreto protect clients' skin. I completely understand the risks associated with waxing while using retinol, and I respect your decision not to provide a service that could cause harm. My concern has always been the lack of communication with clients. As you pointed out, I have had five appointments with you since May 2025, including previous brow waxing services. Not once was I asked about retinol or informed of this policy. That is exactly my point: if this is your protocol, clients need to be made aware of it before arriving for their appointments, whether when booking or through your appointment reminder. I cannot be expected to know a policy that has never been communicated to me. Additionally, your response raises another concern. The esthetician told me the policy was seven days, while the receptionist told me five days when I called. This suggests there may be inconsistencies in how your policies are communicated and understood by your own staff. That is something worth addressing internally. I also take issue with your characterization that I "stormed out." That is simply not an accurate account of what happened. I do not even know which way to exit directly from the treatment room. I followed the esthetician to the front desk, where she stated that she would not be doing my eyebrows that day, and then walked away. The receptionist and another client sitting there both appeared surprised by the interaction. At that point, I left. I am not sure what you expected me to do instead. If you feel the need to verify what happened, your security footage should provide a clearer picture than the characterization in your response. To answer your question about how I would have liked the situation handled, I would have expected basic communication and customer service. I would have expected a response to the email I sent the following day, rather than being ignored for a week. When I called to offer constructive feedback, I would have expected the receptionist to acknowledge the inconvenience, apologize for the lack of communication, and offer a reasonable solution, whether that was rescheduling with a complimentary brow wax or escalating the concern to you so you could follow up personally. As a seasoned PR professional who has spent 15 years working with businesses, including numerous small businesses, I know that mistakes and misunderstandings happen. What matters is how a business communicates with its customers and handles feedback. A simple acknowledgment, a sincere apology for the inconvenience, and an effort to make things right could have completely changed my impression of this experience. Instead, my initial email went unanswered, my phone call was met with little receptiveness, and I only received acknowledgment after leaving a review. Finally, I find the tone of your response disappointing. Suggesting that I "stormed out," stating that you will not apologize, and focusing on how many stars you believe you deserve rather than addressing the communication issue does little to resolve the situation. I never asked you to apologize for prioritizing client safety. I expected you to acknowledge that a customer who had visited multiple times had not been informed of a policy that directly affected her appointment. You asked how I would have handled this situation, and I hope this provides a clear answer. I would have used it as an opportunity to improve communication, ensure staff were aligned on policies, and demonstrate that customer feedback matters. Unfortunately, your response has only reinforced my decision not to return. I shared my experience because I believe businesses should take constructive feedback seriously. I hope you take the underlying concerns on board, even if you disagree with my perspective.

My partner and I booked a 60-minute deep tissue couples massage at Luna Spa in Cherry Hill, and it…read morewas beyond amazing. From the moment we walked in, we were greeted with a calm, peaceful atmosphere that instantly made us feel at ease. The massage itself was incredible--our therapists were so skilled and intuitive. They listened to what we needed and worked out all the tension without it being too intense. I was so relaxed, I actually fell asleep during the massage! That's how good it was. I woke up feeling lighter, looser, and completely recharged. The couples room was cozy and serene, with dim lighting and soft music that made it feel like a total escape. My partner felt the same--we both left feeling calm, refreshed, and connected. If you're looking for the perfect couples getaway, even just for an hour, Luna Spa is the place. We'll definitely be back soon. As it was my birthday they sung happy birthday to me extremely polite!!

Luna Spa's Lisa is fun. Lisa is recommended for sensitive waxing, providing exceptional care and…read moremaking me feel comfortable throughout the process. I stayed for a massage afterward and left feeling completely refreshed and beautiful.

I've been going to Kym for waxing for a little over a year. She's awesome! Her schedule is flexible…read moreand she always makes time for her clients. She is very knowledgable about skincare and I trust her to do what is best for my skin type. I recommend her to everyone!

If you were ever on the fence about getting a wax, you won't be after you visit Kym! Being a first…read moretime client, she made me feel like I've been coming for years. Very thorough and personable, there's no way I'd ever go anywhere else and I'd definitely recommend anyone to visit her!!

Best mani-pedi in the area! Awesome back massage chairs. Timmy & Tara are attentive, gentle with an…read moreeye for details. Scheduled appointments are a priority and rarely does anyone with an appointment wait more than five minutes. And so many folks, co-workers and friends constantly compliment me on my "gel" manicures. My manicures still look amazing even when I return in two weeks! Tara & Timmy are The Best in Town Carol Fay

My mom and I were finishing brunch and decided to check out this salon for a last minute pedicure…read moreon a Tuesday afternoon. I called at 10am and they got us in at 10:30am. They were doing a 20% off spa pedicures so we both decided on that. It was relaxing and worth the money. Both girls did a thorough job and were very gentle and kind. There wasn't anyone in there at the time, maybe because they are under new management. I definitely recommend giving them your business!

Very relaxing here easy to fall asleep sleep while getting a massage ‍ price is greatread more

Ricki - has a Clean, Professional and Painless Waxing Techique. She has "Hands of Gold" when…read moreremoving your hair. I will return, without question

Do not purchase the Black Friday package! It is a scam! Now I will say I have nothing bad to say…read moreabout the clinicians doing the waxing, they all have been great and quick with their services. But the run around with customer service or the location manager at Cherry hill has not been pleasant. The package expires in one year even though it doesn't say so on the promotion. I called prior to buying this package and asked and was told no expiration date. I wouldn't have bought if it's there's a one year expiration because I don't personally need to wax monthly. Always check your account that you're being charged correctly. I bought the bundle and see that I'm charged $40 per visit and management is telling me I'm actually being charged $69 per visit which isn't matching what I see so that's suspicious. Which means I bought the bundle but didn't actually save any money. Just don't buy the promotions as it's a scam at least in my case.

Nikki you are the best very sweet very clean and professional. on time with her appointments…read more Nothing but good vibes and great energy!

I stated coming to She Sugars 3 years ago and I fell in love since the first time. The service is…read morealways excellent and Mindy ensures I'm well taken care off and the atmosphere is always inviting. She works with my schedule, especially with having a baby and needing to switch at the last minute. Definitely visit for a beautiful experience

Great space! Very pretty and clean, Mindy really knows what she is doing. Highly recommend her…read moreservices for hair removal.

I was thoroughly pleased. Nicole was professional and caring during the entire service. She…read moreexplained all aftercare. I am enjoying the results and will be returning. Her suite was beautiful and most importantly clean!

It's such a beautiful vibe, owner Nicole took her time, she explained all the services in detail,…read moregreat conversation, I had the best waxing experience and will definitely be coming back!

Nicole is who you should see for brows! She is amazing at…read morewhat she does and I won't let anyone else wax them. She makes my brows look flawless and gives me a beautiful arch which I've been working on for years!! I'm so happy for her that she finally has her own place now and will be supporting her for a long time!

Nicole is your go-to girl for all your waxing needs, especially eyebrows. I have been seeing her…read morefor close to 5 years. She is so amazing at what she does and her personality is great to be around! Even after I moved, I still drive up to her because she does absolute wonders