I am an African American female, I stopped in this 7-eleven today at 6:32 p.m. on my way home. I purchased a pint of Chocolate Fudge Tracks Go Yum ice cream ($3.99) and a plain brownie ($1.19). I took my bag in my house upon arriving home. I took the ice cream out the bag and wanted to warm my brownie as I always do. There was no brownie in my bag. I went to check my car looking on and under the seats. I called the store speaking to a female sales person, she asked the male clerk if he had waited on me. He said he put the brownie in my bag. I assured him that the brownie was not in my bag. I was constantly put on hold, so I decided to return to the store which is 7 miles from my home. The female salesperson said her manager said there was nothing he could do about it and that I would have to wait until they checked the register and the camera the next day. By this time I was very upset having driven 7 miles to correct their error the salesman had waited on me and another customer at the same time. I demanded the manager be recalled and I be allowed to speak to him. He was very rude (Nick) stating that this was a privately owned store and there was nothing he could do. that he didn't know what I did with the brownie from the time I left the store and got home. He implied that I could have dropped it, eaten it, or was trying to STEAL MONEY($1.19) from his store. He said the owner is a lady named Donna. he refused to reveal anyone's last name. If this is an example of Good customer care, so be it. I don't think I would have been treated this way if I were C. Referenced as a $1.19 thief. He said he would reimburse me for the ice cream because that is all he could prove that I purchased.
SO MUCH FOR GOOD CUSTOMER SERVICE, I guess you think being privately owned allows you to be insolent to customers!!!! read more