This may not be your fault. But as a whole you are a corporation. As a corporation you are all responsible for consistent service, as a whole. That includes your delivery app. Now has been the second time where you have given me 50-60 minute delivery times, waited 50 minutes to respond to my order, then when you do respond it's to let me know something was wrong and you canceled my order. YOU LET ME KNOW AFTER I WASTED 50 MINUTES OF MY OWN TIME THAT YOU WOULD NOT COMPLETE MY ORDER!!!! This has happened to my roommates multiples times as well as friends of mine that have complained too. Your service is useless and I hope you either hire developers to work this issue out so that it is clear to the customer whether or not you can ACTUALLY COMPLETE AN ORDER OR NOT. Or whether you need to train your workers to reply to an order within a 30 minute period so I do not waste another hour of my life on your service that does not work. At this point 2 hours of my life just sitting around when I could have gotten it myself if you let me know you COULDNT PROVIDE YOUR SERVICE YOU ADVERTISE THAT YOU CAN! Whatever path you choose, good luck and good luck to anyone using this service or anyone dealing in transactions with this branch or any branch! Chou
Side note*** I wouldn't even give this Corp a single star if I could but because of the rules, congratulations 7-11 you have earned a single star review that should have been worse! They say c's get degrees, but with your service, I'd give your final grade an... F! But don't worry the F isn't a high F, it's a 0%!
UPDATE:
I went to this exact location and bought everything single item I ordered in your delivery app. In exact quantity. So what is the issue? Do you not deliver? Do you do selective delivering? Where the workers not trained properly? Or do you not have enough workers at each location during AM/PM to properly execute your advertised service? If you don't believe me, you can google "when does 7 now stop delivering" and an advertisement will pop up saying 7-11 delivered 24/7". This is something I take issue with especially because I went, bought the order in exact quantity and items, and while I was checking out your employee was yelling on the phone while ringing in my order, barely acknowledging me! Is this the type of behavior you allow at all of your locations? Consider reading your mission statement before making it official. "...how a 7-11 experience can impact a customers day." I'm sure it was meant to be positive, but with your other two poor ratings at this location alone, it is safe to say this experience is consistent among branches. Good luck and good riddance. Shell, ARCO, am/pm, powerstop, etc. are now all better options and will forever have my business before you. My advice is offered to all who read this post: stop your shopping here in anyway. Customer does not come first. Offer your business where your opinion is heard and encourage positive service! read more