In September 2025, I hired Ivannova Air Conditioner after seeing the company promoted by…read moreinfluencers on Instagram. I paid approximately $13,500 for a new air conditioning system.
From the very beginning, my experience was extremely disappointing. The company told me they would handle all the required permits. However, after the installation was completed and payment was collected, I was informed that the City of Miami Lakes required a fence around the outdoor unit before the permit could be closed. This was never disclosed before the installation or before I paid. As a result, my permit remained open because they failed to properly complete the process they had promised to handle.
Since January, I have experienced multiple problems with the system and with the company's customer service. Most of the time, they do not answer the phone. When they do answer, they promise to provide updates but never follow through. I have sent multiple emails that have gone completely unanswered.
A technician came to inspect a loud noise coming from my AC unit last month. He told me the problem was simply a few loose screws. After 72 hours, the noise remained exactly the same, so I called again. At that point, the front desk employee informed me that the technician had actually reported that the condenser motor needed to be replaced. This directly contradicted what the technician had told me.
It then took 28 days for the replacement part to arrive under the warranty. When another technician finally came to replace the motor, he left my home without electricity for approximately one hour and disappeared without providing any explanation. When he returned, he said he needed the old part in order to receive the replacement from his own company. I found this completely unprofessional. At no point did he warn me that my air conditioning would be shut off, despite not knowing whether there were babies, elderly people, or anyone with medical needs inside the home.
After the repair was completed, the noise became even worse than before. This made me seriously question whether the part had actually been replaced.
Yesterday, after receiving no response for more than 30 hours, I left work and went personally to the office listed online to seek a solution. I spoke with the front desk employee, who simply told me she had no answers for me. I politely asked her to call her manager while I waited.
The manager, Eduardo Acevedo, called her and was placed on speakerphone. Instead of addressing my concerns professionally, he began yelling aggressively and repeatedly ordered me to leave the office, threatening to call the police simply because I was requesting an update on my unresolved warranty claim. His behavior was completely unprofessional, aggressive, and unacceptable. Even the front desk employee appeared surprised by the way he spoke to me.
Overall, this has been one of the worst customer service experiences I have ever had. After the sale, communication became nearly impossible, promises were repeatedly broken, and my concerns were ignored. Based on my personal experience, I cannot recommend this company to anyone.
