To say the experience we've had has been bad would be an absolute understatement. We are still waiting for 50 Floor to finish a carpeting job in our home that was started over 3 months ago. The combination of poor communication and service, lack of attention to detail, and straight up incompetence has been shocking.
There is no point in scheduling a time of arrival or window. No one has ever arrived at our house anywhere close to it. When they do finally arrive, carpet installers show up unprepared, and by the result of their work, unqualified. The work has been shoddy and has had to be redone multiple times. A mess is always left for us to clean up and we have been stuck with staples multiple times, as have our kids.
An installer arrived at our house only to realize he didn't have enough carpet. In another instance, an installer inexplicably sliced up our carpet thinking he was installing a runner. They either don't follow instructions or they are given bad instructions from their managers. In any case, they have proven to be grossly incompetent. Couple that with rude/unprofessional behavior, which has made us all uncomfortable, and it's been a total nightmare working with these people.
The non-installer employees/managers at 50 Floor haven't been much better. Over the last 3 months, we have made no fewer than 20 phone calls attempting to schedule service, leaving voicemails that were never returned. On other occasions, we successfully scheduled dates for service only for them to never show up and/or never call to explain why. There have been multiple no-call/no-shows.
When we attempted to address our complaints with customer service/management, they responded dismissively or not at all. It is clear that the leadership of this organization sets the example of abysmal customer service that everyone else follows.
Do yourself a favor and avoid the nightmare of hiring this company for your carpeting needs. We're still hoping our nightmare will be over soon. read more