This is the third time I have been to Prosper Hair. Service has been consistent, professional and…read moretimely. Today I had a new stylist, her name is Erica. I didn't really have an idea of what I wanted just what I didn't want. Erica is a great listener, she took time to evaluate face shape discuss pros and cons of different looks, hair texture etc. and then proceeded to give me the most amazing shampoo I have ever experienced. After an enjoyable time with Erica I came out with a cut that looked fabulous! Thank you Erica I love my fresh new cut!

The hours on here are incorrect. Nobody showed up to open the salon doors until 10am…read more My daughter had her hair trimmed by Terry and we asked that she trim a couple inches and trim and add layers. She did not add layers and refused to curl her hair because she said that she only cuts hair. Overall it was disappointing compared to our first experience here with Emily. I will be looking for another salon for her future appointments.

I've been going to this salon for over a year, but after this, I'm done and honestly, I shouldn't…read morehave come back in the first place. My first chunky highlight appointment with color was great but expensive at $380, but at least the result justified it. Six months later, I came back for a retouch of the same style and was charged $650. The only explanation? An extra $210 for "additional color." That is completely unreasonable. There was no clear estimate given beforehand, so I was blindsided at checkout. Charging that much for "color bowls" is ridiculous. To their credit, after I raised concerns, they did issue a refund and agreed to honor the original pricing for both that visit and future services of the same kind. Even so, that kind of price jump completely broke my trust. For context, I maintain my color at home for about $10 every six weeks. I understand salon services cost more, but this pricing is excessive and feels dishonest. Despite everything, I still gave them another chance. I asked for a simpler service, just bleaching a few chunks, adding color, and a haircut. My appointment was at 5:00, and I arrived at 5:18, slightly past their 15-minute policy. Instead of making any effort to accommodate me, they immediately refused service. What makes this worse is that my stylist had me booked later in the day specifically for the color portion, so I know I was scheduled well beyond that time. I wasn't asking for the full service anymore. I was asking for less: even just a partial service. That wasn't accommodated at all. They didn't even offer alternatives. I had to ask if a basic haircut was possible, and only then was I told I could either do just the cut or reschedule. At that point, I was so frustrated that neither option felt worth it. There was zero effort to work with me, just a flat refusal from the receptionist. Completely inflexible and unprofessional. Typically receptionists should at LEAST try to negotiate a solution. On top of that, their vivid colors are terrible, they bleed everywhere. Overpriced, poor communication, and awful customer service. They've lost my trust and my business for good.

I have been coming to this salon for a few years, the service is decent. Recently it has become…read moreridiculously difficult to schedule an appointment. I had an appointment on Valentine's day that was cancelled due to my stylist calling out. I understand that things happen, but there was no attempt to work my appointment in, nor was there any restitution offered for my ruined Valentine's day. The next time I came in the owner avoided me, and the stylist appologized for the cancelled appointment. I called this past Wed and needed to move my Saturday appointment to Monday at 10a. I am a busy person and a paying customer. The earliest they could do was 1p. They didn't even seem to care when I said I needed a more flexible salon, they offered to leave a note for the owner. I'll take my business to a salon that respects my time and loyalty.

I moved out here from Dallas 5 yrs ago, had my Hai. Salon there, went to the same girl for all…read morethose years, I wouldn't let anyone else touch my hair! I met Callie when I had a Cataract removed and couldn't get my eye wet for a week, so she was sweet enough to wash it for me! ! I thought I was getting so tired of making that drive for just a haircut, but they colored it also. I decided to have Callie cut my hair! WOW! She followed all the lines and my hair turned out GREAT' You know you have a good haircut when you get up In the morning and all you have to do is run a brush thru it ! And that's just what I do since Callie cut my hair. THANK YOU CALLIE! Now it's time for a COLOR! !

Callie is amazing, she is excellent as a colorist and it's been a long time since my hair was…read morestyled perfectly. I already have my appointment set up for next time!

Do not waste your money here. The hairstylist had no clue what she was doing and had to ask someone…read morefor help. She didn't even cut my bangs correctly, and they were completely uneven. After I left a review on Facebook, Salon 423 then blocked me for posting a truthful review.

Been here for many years, since opening. Trish is a pleasure…read moreto have cutting my hair. Price is right, and the service level is supreme. Gentlemen, get your hair properly done by Trish Vu!

So surprised to get a hair appointment the same day of calling to make an appointment...Angela did…read morea fantastic job of covering my gray roots and shape up my hair. The atmosphere was quite homey and the ladies were very pleasant. I'm already looking forward to my next appointment!

Very good and chill vibe, amazing results with my hair, I got a keratin treatment. I got to know…read moresome more things about the treatment I was getting and got to know the people who work here a little. Great experience I do recommend!

One of the worst haircuts i've ever received. Just did what she wanted and chopped all my hair offread more

Tried a different location but it was a big mistake. I got scalped by a woman, didn't speak much…read moreEnglish. She wacked away as I was saying"scissors please!" With the clippers and in 5 minutes my hair looked like a 10 year old and what's worse, she cut half of my eyebrow away! I'm over 70 and had a nice head of hair, I know, it'll grow back. Stay away from this location. I won't need a haircut until the end of summer! Gave one star since it won't let me say -5 stars!

I went to her salon today and I LOVE my hair cut - the price was very reasonable and she is so…read moredelightful to work with - so glad I found her!

Pam was so wonderful. I came to her with a Groupon for a shampoo, cut and style. I got a trim and…read morethen curled to attend a wedding later that night. My appointment was at 11AM...but the wedding wasn't until 6 that night. My Asian straight hair can't hold a curl with a whole bottle of hair spray so I wasn't holding my breath. Pam suggested she curl it and hold it in pins until an hour before the wedding. When I let down my hair it was so beautiful. I couldn't believe it but my curls held until the next morning! Thank you so much Pam I felt so glamorous.

I needed to get my eyebrows threaded, and my friend recommended Desire Salon in Frisco. I'm so glad…read moreI went! My technician, Rutu, was amazing--she took great care of my eyebrows and even did a beautiful freehand henna tattoo. I wish I lived closer because this would definitely be my go-to spot!

Do not trust this place with your eyebrows. I went yesterday to get threaded and my eyebrows are…read morenow almost three inches apart.