A Warning for Other Families -- Disabled Veterans Scammed, Silenced by Legal Threats…read more
As a disabled military veteran, BIPOC homeowner, and father of three young children, I feel an obligation to warn others about our experience with Prestige Statewide. We placed our trust -- and our hard-earned savings -- into this company to help improve our home. What we received in return was a deeply unprofessional, chaotic, and in some cases, harmful experience.
Despite paying in full and on time at every stage, the project was riddled with delays, excuses, and blame-shifting. The contractor abruptly stopped showing up before the work was complete. When we asked for accountability, we were met not with solutions, but with legal threats designed to silence our valid concerns. It's unacceptable behavior toward any customer -- let alone a disabled veteran trying to care for a young family.
Health and safety were also blatantly ignored. Drywall was installed over mold-contaminated carpet, and no precautions were taken to protect our belongings while we were actively living in the home. Our kitchen was left coated in drywall dust -- on dishes, cookware, and food -- and the excuse offered was that "some customers let us know they want things covered." That level of carelessness speaks volumes.
The final straw was hearing one of their team members openly admit he needed to watch YouTube tutorials on-site to figure out how to install parts of our project. Leadership failed to manage or intervene, and communication was evasive throughout. The owner, Jason, seemed more concerned with talking about his personal vacations than resolving issues. Other staff, while occasionally present, were unreliable and inconsistent.
This review is not written lightly. I believe contractors should be held to the same ethical and professional standards we expect in any field. Prestige Statewide did not meet that bar. If you are a veteran, a person of color, or a family trying to protect your home, I strongly urge you to choose another company. We were left with unfinished work, health hazards, and attempts to intimidate us into silence.
This isn't just about poor service. It's about how disabled veterans and families are taken advantage of -- and then threatened when they speak up. Please don't let it happen to you.