1. Renovation Guru

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Renovation Guru

5.0 (4 reviews)
Open • 8:00 am - 7:00 pm

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Services - Renovation Guru

Grout sealing

Tile removal

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Imperial Floors

Imperial Floors

(28 reviews)

We love our new wood floors! Purchase and installation was easy and perfect! We were greeted and…read moreasked what we had in mind. Imperial employee picked out several samples and explained the pro/cons of each. When we narrowed our selection down to three flooring types they sent us home with large samples to lay on our floor to compare and choose which one we liked best. The bathroom and laundry tile we picked was quite heavy and thick and we were not sure the floor could hold it. Imperial employee had us place a glass of water on the current floor and jump up and down to see if the water sloshed in the glass. It did not, so he came out to inspect the floor to make sure we had the proper support. We did and apparently the water glass trick indicates you probably have good support if the water does not move during vibration. They came and inspected anyway. The installers did a fabulous job and asked great questions. I love the reclaimed saw marks in the wood. I also like having wood and not a composite becauseI know that it will last. The installers gave a very slight gap under the trim for shrink/swell and we have had no buckling issues 2 years later. All of the trim work was done by another contractor that Imperial arranged for us as well as a plumber. The flooring by Imperial removed and replaced the cabinetry trim. The plumber was not very bright but the young apprentice with him was! The plumber said the flooring was too thick and the dishwasher would not fit back in. The young man pulled the dishwasher out and lowered the feet in the dishwasher and slid it in perfectly! The crews were clean and there was never any trash or material messes.

We purchased tile for three rooms in our new home from Imperial Floors, and had them perform the…read moreinstallation. The tile purchase experience was fine, and the staff very helpful. However, the company did not stand behind their installation work. Water from one of our showers would routinely leak out of the shower and on to the surrounding tile floor. Not being contractors, we assumed the issue had to do with the shower doors. We had our contractor out to review the situation, and discovered that when the tile was installed, the installer did not prepare the underlying surface correctly, and there was a high area in the middle of the shower that directed water to the outside of the shower, rather than to the drain. Imperial Floors refused to even look at the issue, stating we were outside of the warranty period. Clearly, this was an installation issue as was confirmed by our contractor. Our contractor was forced to remove the shower tile floor, and the underlying high spot, and have a different tile installer complete the installation. If Imperial Floors would have come to look at the issue it would have been clear, however the owner of Imperial Floors refused. This represents a complete lack of customer care. We would not use Imperial Floors again.

LL Flooring - Eugene

LL Flooring - Eugene

(16 reviews)

Staff are helpful, courteous, and flexible, and of course the prices can't be beat!…read more I got a flyer in the mail that advertised a beautiful wood that I thought would complement my current living room scheme very well (time to get rid of that carpet!) and while unfortunately the specific one I liked wasn't in stock at the Eugene store, the manager offered to ship in the amount I needed from another nearby store, and also went over other similar options so that I could decide the same day. Both of the men I worked with were knowledgable about my needs (keeping price and wear and tear of a dog in mind) and I was able to put down a small deposit to reserve my flooring, and easily schedule my pick up for later! Everybody that I encountered was helpful and professional, which is great since I knew nothing about flooring going in. Thanks Lumber Liquidators, I can't wait to make over my living room!

I booked an online quote for installation and paid $50.00. After 1 week, I did not receive a call…read more I called in and was told, they saw the order and would be in contact. After another week, they still had not reached out. Talked to the manager who said the installer would be in contact either same day or next day. 1 week later, the installer contacted me to make an appointment 6 days out. The installer was prompt and communicative. He said I would have a bid early the following week. After 1-1/2 more weeks, I called the store and asked for the manager who I was told was out. The service could not be worse. You are left hanging on next steps. At this point, they can keep my $50, and I am going elsewhere. Horrible customer service!

Renovation Guru - tiling - Updated November 2026

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