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    Renovation Guru

    5.0 (4 reviews)
    Open 8:00 am - 7:00 pm

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    Services - Renovation Guru

    Floor installation

    Floor repair

    Grout sealing

    4 More Services

    Grouting

    Tile installation or replacement

    Tile removal

    Tile repair

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    Imperial Floors - The kitchen with the New Laminate Floor

    Imperial Floors

    (28 reviews)

    We purchased tile for three rooms in our new home from Imperial Floors, and had them perform the…read moreinstallation. The tile purchase experience was fine, and the staff very helpful. However, the company did not stand behind their installation work. Water from one of our showers would routinely leak out of the shower and on to the surrounding tile floor. Not being contractors, we assumed the issue had to do with the shower doors. We had our contractor out to review the situation, and discovered that when the tile was installed, the installer did not prepare the underlying surface correctly, and there was a high area in the middle of the shower that directed water to the outside of the shower, rather than to the drain. Imperial Floors refused to even look at the issue, stating we were outside of the warranty period. Clearly, this was an installation issue as was confirmed by our contractor. Our contractor was forced to remove the shower tile floor, and the underlying high spot, and have a different tile installer complete the installation. If Imperial Floors would have come to look at the issue it would have been clear, however the owner of Imperial Floors refused. This represents a complete lack of customer care. We would not use Imperial Floors again.

    Another flawless experience with Imperial Floors! We have done business with Todd Crump at Imperial…read morefor around 20 years, and have had numerous floors installed in two different homes. Without exception, our experiences have been very positive. Zero complaints!! The installer we have come to trust implicitly, having watched him work through tricky situations (i.e.,uneven floors), is Allen. We will wait to start on a project until Allen is available because we know we are guaranteed a great outcome. In our latest project he worked with Jason, and the work was impeccable and finished well ahead of schedule. Two seasoned professionals on the job!!! We recommend Imperial Floors without reservation. We've had nothing but excellent outcomes working with Todd and Allen over the years. Bonus: who knew having floors replaced could be FUN??

    LL Flooring - Eugene - More half ass work

    LL Flooring - Eugene

    (15 reviews)

    Beware of nickel and dime, and bait and switch practices…read more Make sure your showroom selection is actually in stock or they promise arrival on a given date. Lumber Liquidators has VERY LITTLE flooring materials in stock. If Lumber Liquidators can't guarantee a delivery date, or if they continue with subtle suggestions to switch to another cheaper quality product and they claim "we can most likely get this in a couple weeks" when the product you wanted is much higher quality, and currently on sale...that should be a huge red flag. Consider the following: I asked the salesman for an installation price. He told me $3.69 per square foot which I thought is a good deal since other local contractors had quoted me $4.00 per square foot. So I paid a $25 estimate fee which I normally don't do because honestly...that should be part of any contractors cost of doing business. Sure, it's refundable if you use that contractor...win win for them. Lumber Liquidators does install for 3.69 per square foot. But they add in all kinds of EXTRA FLUFF in their itemized estimate that any other contractor would simply include in their bottom line. For a wood floor this included: 1. saw blade 37.99 2. floor care maintenance kit 34.99 3. seam tape 41.93 4. self leveling cement 29.99 5. Adhesive 77.87 5. L-cleats) 94.95 I guess, According to Lumber Liquidators, after paying the $25 estimate fee, you also need to start buying tools for their contractors such as a 10-inch Dewalt Combo Pack saw blade listed on my estimate. LOL When adding in all these extras, the install price was $4.00 per square foot, just like everyone else in town. Don't forget delivery. Lumber Liquidators will deliver. In my case it would have been $375 for 2 pick-up loads of flooring. This is just another nickle and dime strategy to make up for the so-called "low prices." If you install yourself. If Lumber Liquidators has what you want in stock or promise a date it will arrive. If you have a big truck or trailer. If no other wholesaler or even Jerrys has a better price...by all means buy from Lumber Liquidators.

    We started a flooring job with LL Flooring Oct. 2021 and we are still trying to get issues of a…read morevery poorly done job resolved. What was supposed to be a three day job has turned into a 10 month ordeal. Our installer, provided by LL Flooring, arrived and tore out the old floor. He then called the next day to tell us he couldn't come to finish the installation because his truck needed to have the distributor replaced. We offered to come and pull his trailer with our vehicle but he said he wasn't comfortable with that. We offered for him to use our tools, which we had everything he needed, but he was not comfortable with that either. His return to finish the job turned into weeks. We had a New Years Eve party planned that we had to have with the floor all ripped up. When the installer finally arrived to finish the job he smelled so bad we couldn't be in the same room with him. We sat upstairs while he worked. At one point we heard something hitting the walls and appliances. We went down to find that his air compressor hose kept flying off the compressor. In the process our walls, cabinets and refrigerator door were gauged. We have sent pictures of the damage to LL Flooring customer service. Besides the damage done to our kitchen the flooring job was done so poorly major portions of the floor required ripping up and replacing. The installer also did no clean up of the work space in the garage, we did all the clean up. He also left glue all over the flooring planks. Every time we spoke with customer service about this job they were of very little help. They spent more time telling us what they could not do rather how the problems could be remedied. After multiple calls and emails ten months later the flooring mess has been fixed. The refrigerator door with the gouge we were told they would figure out how to deal with that damage. That was 9 months ago. Now they just keep putting us off.

    Renovation Guru - tiling - Updated May 2026

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