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    Renovation Guru

    5.0 (4 reviews)
    Open 8:00 am - 7:00 pm

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    Services - Renovation Guru

    Grout sealing

    Tile removal

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    Imperial Floors - The kitchen with the New Laminate Floor

    Imperial Floors

    (28 reviews)

    We purchased tile for three rooms in our new home from Imperial Floors, and had them perform the…read moreinstallation. The tile purchase experience was fine, and the staff very helpful. However, the company did not stand behind their installation work. Water from one of our showers would routinely leak out of the shower and on to the surrounding tile floor. Not being contractors, we assumed the issue had to do with the shower doors. We had our contractor out to review the situation, and discovered that when the tile was installed, the installer did not prepare the underlying surface correctly, and there was a high area in the middle of the shower that directed water to the outside of the shower, rather than to the drain. Imperial Floors refused to even look at the issue, stating we were outside of the warranty period. Clearly, this was an installation issue as was confirmed by our contractor. Our contractor was forced to remove the shower tile floor, and the underlying high spot, and have a different tile installer complete the installation. If Imperial Floors would have come to look at the issue it would have been clear, however the owner of Imperial Floors refused. This represents a complete lack of customer care. We would not use Imperial Floors again.

    Another flawless experience with Imperial Floors! We have done business with Todd Crump at Imperial…read morefor around 20 years, and have had numerous floors installed in two different homes. Without exception, our experiences have been very positive. Zero complaints!! The installer we have come to trust implicitly, having watched him work through tricky situations (i.e.,uneven floors), is Allen. We will wait to start on a project until Allen is available because we know we are guaranteed a great outcome. In our latest project he worked with Jason, and the work was impeccable and finished well ahead of schedule. Two seasoned professionals on the job!!! We recommend Imperial Floors without reservation. We've had nothing but excellent outcomes working with Todd and Allen over the years. Bonus: who knew having floors replaced could be FUN??

    LL Flooring - Eugene

    LL Flooring - Eugene

    (16 reviews)

    Staff are helpful, courteous, and flexible, and of course the prices can't be beat!…read more I got a flyer in the mail that advertised a beautiful wood that I thought would complement my current living room scheme very well (time to get rid of that carpet!) and while unfortunately the specific one I liked wasn't in stock at the Eugene store, the manager offered to ship in the amount I needed from another nearby store, and also went over other similar options so that I could decide the same day. Both of the men I worked with were knowledgable about my needs (keeping price and wear and tear of a dog in mind) and I was able to put down a small deposit to reserve my flooring, and easily schedule my pick up for later! Everybody that I encountered was helpful and professional, which is great since I knew nothing about flooring going in. Thanks Lumber Liquidators, I can't wait to make over my living room!

    I booked an online quote for installation and paid $50.00. After 1 week, I did not receive a call…read more I called in and was told, they saw the order and would be in contact. After another week, they still had not reached out. Talked to the manager who said the installer would be in contact either same day or next day. 1 week later, the installer contacted me to make an appointment 6 days out. The installer was prompt and communicative. He said I would have a bid early the following week. After 1-1/2 more weeks, I called the store and asked for the manager who I was told was out. The service could not be worse. You are left hanging on next steps. At this point, they can keep my $50, and I am going elsewhere. Horrible customer service!

    Renovation Guru - tiling - Updated September 2026

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