This may well be a family-run business. They answer the phone, sleepily, "hello..." and do not seem like abusiness. Their website gave two different prices for the same item and when we tried to clarify things they went into a long explanation about why we were wrong (not them) - that their site wasn't really the one we had called (or were looking right at while we spoke) - it was really a different site. When I tried to just get the person to tell me what the actual cost for this mug is, she started telling me costs for an entirely different mug. When I told her this she said "would you just calm down so I can keep explaining to you" - I (who was very calm, just irritated) said I would just use a different vendor. Good luck. I hope you have a better experience than we did. read more