Service was for yearly maintenance on my home furnace. Scheduling was easy and I got an appointment…read morein a very timely manner. Tyler was courteous and on time. I have used this company for several years and they also Service my rental units.

First, it was an emergency call at 2:00am, Saturday. The service rep on call was on another job…read moreand promised a callback shortly. He called back in 10min and was at our house in 30. That was great. He was friendly and professional and had our problem figured out in maybe 10 minutes - it was the air inducer motor. He did not have that part in his truck so he promised an estimate first thing Monday morning. He kept his promise with an email and a phone call right around 8:30am. The estimate was $470 for the part, $30 for part delivery and $60 for the 2nd home visit to install (after $170 for the emergency), or about $560 now, and $730 total. I price checked another Bozeman HVAC firm and saw on the internet that one other person on Amazon claimed this price from another HVAC co. But Amazon sold that part for $85 and free shipping!! I was a bit nervous about messing with a gas appliance, but this inducer screws to the wall of the furnace with just 4 screws and 2 plug-in wires. You do not touch any furnace parts that carry gas. The how-to video lasted 5 min. I took maybe 45 min. My furnace fired right up as so many Amazon reviews noted. So if you are non-mechanical, you are getting a fair HVAC price. If you can hold a screwdriver, perhaps consider saving $480!? I did need the emergency call to tell me what was wrong and that was totally fair.

So.... On Friday before an arctic cold snap of -15 degrees coming the next Monday, which was also a…read moreholiday, the gas valve on my boiler went out. I called around to try and find one locally. No luck for my valve for LP (Propane), and no valves with conversion kits available. I was able to order one, I bought it, and paid $175 to next day ship it for Saturday. It came and I had it installed, but it wouldn't light all the burners! Two or three of seven might light, until perhaps a minute later, and then if you blew on then, they would all light, but the boiler would shut down if you didn't. No matter how many times we tried, they would never all light, and instead one or two would light, and the rest would just blow gas into the boiler room! Talk about risk of explosion! So there I was with -15 degree temps coming in 24-36 hours and Monday was a holiday. My first guy told me that there didn't seem to be enough pressure of gas coming into the house and to call the propane company because he thought they had a bad regulator on the tank. I called the propane company and they informed me that all the pressure and lines needed to be checked before they would send anyone out, and they recommended I call Premier Air heating and cooling. At this point I was desperate, so I called! I spoke to someone immediately when I called who put me in touch with the Helena rep, Lex. Lex agreed to meet me at my home in 2 hours and he was there right on time. The first thing Lex did was to check EVERYTHING, clean EVERYTHING, and otherwise ensure that all components were working, one by one, before eventually he was able to conclusively determine that my brand new gas valve, was bad! It wouldn't let much gas into the burners at first, and took almost a minute to build up gas pressure to the normal 8-9lbs. He also determined that there was no problem with the pressure coming into the house from the tank outside. It was the bad valve which wasn't letting enough through for way too long for the burners to light normally. So essentially what was happening was that the brand new bad valve I had just installed would have only been good for causing a gas explosion. Thank GOD I was able to get such a talented professional out to help me on SUCH SHORT NOTICE before a holiday weekend and an arctic air blast. AND..... he just happened to have a universal valve with an LP conversion kit that, after installation, worked perfectly and got our home back online with heat and hot water again! Sure, it was a very expensive valve, and pricey service, but Lex earned every penny, and I was so grateful to have this serious problem fixed in the NICK of time before the arctic freeze! Thanks Lex and Premier Air Heating and Cooling. I WILL be calling you guys again if I need you, and recommending your services!

Scam artists. They break things, then claim that they cannot be fixed and give you a "discount" on…read moresomething new. They also grossly overcharge people who don't get multiple bids.

We had our boiler go out on Easter Sunday. Luckily we were able to get through the day without it,…read morebut top priority Monday morning was to get the boiler fixed and the heat back on. Bozeman spring 2018 is still more like winter & we were at 2 degrees F. & needing heat ASAP. I called around to a number of the boiler repair/mechanical folks in the Bozeman area. Most weren't available right away or had very limited availability. They all had minimum charges to even come out to look at the boiler - around $80-$100 + travel, etc...most are over $100 to $120/hr & some wouldn't even provide me an hourly rate. They said that once they find the problem they have some book price they go off of - so I have absolutely nothing to go on when choosing the contractor. Luckily I came across Tom @ K.O.R. He was at my house within a couple hours of my call & had the issue diagnosed within an hour, a $200 Control Board had gone out. He got initially got it ordered on a 2 day express delivery - but later in the day called to let me know he'd found it at a different location in Billings and could have it in by the next afternoon. Tom was true to his word & we had heat the next evening at a fraction of the cost it would have been to bring in anyone else. To add to this a couple days later the boiler went out again - I called Tom & he was able to come over the same morning. This time he diagnosed the issue as a sensor. He found the part locally and later that morning he had the new part installed. Tom wouldn't even accept payment for this issue as he said he should have caught it the first time. Its very rare to come across a professional that still makes their clients the top priority these days & I just wanted to let everyone know what a stand up professional Tom/K.O.R. Mechanical turned out to be. I would definitely recommend Tom to anyone who asks for a boiler/heater repairman & please be sure to let him know you read this YELP post so he knows where the business came from - and that his honesty & help was very much appreciated.

26 Nov.2024 Excellent service,Jessica called me back in less than 1/2 hr after my first report of…read moreno heat. She hoped to have a tech there in less than an hour.Jake pulled up 50 minutes after.Courteous,professional,efficient. About 2 hours later he had our 30+ y.o. Trane back on line. Will use this "Hometown " crew annually. Full kudos!!

We bought our house a year ago and had issues with the heating system. Tim came out and did a…read morethorough review of the problem and came up with a plan. Jesse and Dustin installed new thermostats, a supplemental floor vent, and fixed a few other issues. They were professional and personable. It was clear they're mission was to solve the problem in an effective and efficient manner. Their efforts resulted in our heating system running better than we could have imagined. Great work all around!

Our condominium building had no water on the whole west half of the building (6 apartments). Cade…read morecame over, and had it solved within a half hour. Fast & reasonable!

These guys are awful! They installed a new boiler for me back in February. It's now May 6th. The…read moreboiler still doesn't work properly! After months of unreliable hot water, which fluctuates every two minutes between hot and cold.... The Boiler "Brand New" K2 from US boilers. Is supposed to be awesome... it's already been rebuilt once and after numerous attempts to get it to operate properly. I'm more frustrated than ever. I work out of town. How do you leave your house with someone when the Heat and Hot water don't function?? This has been the Worst experience I've ever had with anything!! Brian

I live up in the mountains and have a bathroom addition being constructed. I was utilizing a…read morecontractor for the work. Though a decent man, I soon realized we were being overcharged on many aspects of the projects. Many of the subs were charging us additional fees for travel because of our location. A neighbor with a similar issue was referred to Excel Plumping. We also contacted Jeff and were amazed that his bid was less than half what the contractors sub bid us. Jeff came and did the work in-between jobs and on his own time. I grew up working with my father who is a contractor specializing in plumbing and I can tell you Jeff dis an outstanding job. No extra fees for travel, nothing. I will be using him for future projects for sure. He is a good honest man and would be happy to refer him to anyone

Great working with these guys! Always honest, and efficient. Definitely gets the job done.read more