I have used Third Generation for several years and have had all great experiences with them. They are responsive, they have helped us problem solve issues and they stand behind their work. Everyone that works there that I have spoke to or worked with has done so in complete professionalism. They have taken the time to get to know my home and all work completed has been without any residual problems or issues. I 100% recommend this business. read more

For starters, we paid them 10,000 to replace our sewer line, after two years it start backing up, we called Katie and she attributed it to tree roots saying, "You can't beat Mother Nature" and wanted to charge us to check it out so we called Roto Rooter, well it turned out that 3rd generation used 4 different cheap ferncoat connectors and left the original dead line connected, all of their connections had come apart causing our problems that Roto rooter fixed by eliminating 3 of the cheap ferncoats with permanent connections ant the one ferncoat that was necessary, roto rooter replaced wit their heavy duty ferncoat that had 3 clamps on each side. Now today, we called Roto Rooter to fix a leak where 3rd generation plumbing left one of the pvc couplings unglued and just stuck together and this was in the kitchen drain line that 3rd generation had rerouted after replacing the main sewer line. Very unprofessional all the way around and imo 3rd generation plumbing needs their license yanked immediatel. NEVER use 3rd generation plumbing!!! read more

Outstanding satisfaction from 3rd Generation Professional Plumbing. I was visiting a nice place called Gulf View Waterfront Resort, in Marathon, FL While there decided to change out the shower head myself (guest with remodeling experience of over 40 years) for one with a hose extension and with permission from the Personnel working there. Unfortunately, and although very recently remodeled by the former homeowner (note: not by a professional, but it looked good as the bathroom was totally redone recently), I learned the hard way that the former homeowner/remodeler used wrong products on the threads when he installed the shower head originally. The brass shower head too easily snapped off. Shower head threads usually have teflon tape or thread group and should only be hand tightened if properly installed. This shower head was practically welded on??? NOT originally Done right. We called 3rd Generation Plumbing of Marathon at 3:00 p.m. in the afternoon, their plumber showed up within an hour. What could have been a potentially expensive repair (tile replacement in shower and more) was promptly and professionally handled because the 3rd Generation plumber had with him, and knew how to use, the right tool to avert what could have been a disaster. He skillfully worked without even scratching the recently installed marble tiles. Our plumber was polite, efficient, honest, and professional. In about 15 minutes the plumber successfully made the proper repair and replacement we wanted. We're grateful for 3rd Generation Plubing and their excellent service! I'd highly recommend them to anyone. read more

Our Kitchen Sink backed up. I called they showed up and fixed the problem, even though it was past working hours. The crew was awesome, didn't complain and cleaned up before they left. I would highly recommend 3rd Generation Plumbing! read more

Excellent company in every way! From the technicians to the owners (who are hands on and involved in the business daily), you will not find a better plumbing company in Marathon! They are super responsive and they show up on time when they say they will be there!! A+++ read more

I originally had a great opinion of this company due to my conversation with the owner, Shonnabelle (sp?) who was very nice. They sent a plumber. He was pleasant enough but tracked in a lot of yard debris on his shoes and was quite sloppy. Our complaint was a toilet that was always blocked. He repaired it but the next day the problem continued. We called back and was told that he was going on vacation for 5 days so agreed that he could call when he returned. Three weeks went by and we called to make another appointment. He came back with a not so pleasant attitude telling us that the condo association was old and that was the reason for the problem. Are you kidding me? We pushed and used some sort of power gun to clear the line. We were shocked to see the bill, which was another $244 to come back and finish the job. We called this morning and talked to the owner's son who has no experience with customer service. We wanted to come up with a win-win solution, which for him was reducing the fee by $18. Not acceptable. So he stated that he would put a lien on the property. I will share this with everyone I talk with, as well as have a contact at the Chamber of Commerce who will also be informed of this terrible practice. Do not use this company! This son's attitude is going to cost their company more than the fee they charge. I will share this with everyone here that I meet and will post a note in the condo association. read more

called for limited water flow in main bath. was told by plumber that cartridge needed to be replaced but he did not know manufacturer. he took a pic of cartridge and said his office person would find it. charged $87 fir the call and he said he would get back quickly when they found cartridge. no call back. we called 3 times and finally reached them. they said they could not find replacement and they did not know who manufactured faucet. they said we would have te replace the faucet and called with the estimate-- over $1,700 to replace ONE single lever faucet. I told them they were criminals and scam artists. it took me 10 seconds on line to determine that the faucet was manufactured by Delta only one of the largest. it took me another 2 minutes to find the replacement cartridge on Amazon. delivered in 48 hours. total cost $40. these guys are con artists and are criminals. best part, owner of this company apparently owns a C21 franchise in marathon. STAY AWAY from this company read more

We hired Third Generation Plumbing to connect our sewer. We asked them specifically to trench around some large trees we had in the front yard as we were very concerned about damage to them. Despite our directions, they did trench right through the trees very closely and one of the 40 foot dogwoods has died because it's roots were cut. After months of contacting Third Generation Plumbing, they have refused to take any responsibility and will not compensate for any damage. I would strongly recommend that you find a different Plumbing Company for your needs. read more