SAVE YOURSELF THE HASSLE! This guy is unresponsive and dishonest with his pricing and service…read more Horrible experience. Save yourself the hassle, go with another vendor for e-bike repair! Marc quoted one price of $75 per bike for diagnostics, picked up the bikes, and then we could not get ahold of him for days. Once we got ahold of him, we decided to not go through with new bike batteries, which were quoted at $599 each. Marc agreed to drop the bikes back off. (This was still a struggle to get him to respond to agree on a time to drop them off) Marc then sent me an invoice, including $204 of "storage fees" for the time he had the bikes in his shop. We never agreed or knew about any "Storage Fees". After arguing with Marc and threatening to report the bikes as stolen, he complied to drop them off and I paid what I owed (75 per bike). SAVE YOURSELF THE HASSLE! This guy is unresponsive and dishonest with his pricing and service.

They should rename this company "FFF Bike Repair."…read more Less than two months ago, I paid $500 to have e-bike brakes installed. I recently learned from another e-bike repair service that the brakes installed were off-market, inferior quality, and improperly installed. As a result, I had to spend another $300 to replace them with Shimano brand brakes. Paying $500 for brakes that were not properly installed -- and then having to pay again to fix the problem -- is unacceptable. I am posting this review so others can make an informed decision and avoid being taken advantage of the way we were.

Ali came to the house on a Sunday and attempted to reattached the derailleur cable but the cable…read morewas old and rusted and the cable was also coiled up in the shifter. He diagnosed it would need a new cable. He went to several other bike shops but was unsuccessful in finding a sturmey archer cable but he found one at a bike shop on Tuesday. He came over and installed it immediately. Ali's professionalism and perseverance was appreciated. I highly recommend him for any bike repair you might have.

Ali provided excellent service! He was professional, friendly, and very communicative throughout…read morethe entire process. He helped us order all the necessary parts, made the repair easy and stress-free, and got my e-bike working perfectly. I highly recommend Ali to anyone looking for honest and reliable e-bike repair.

This place is awesome. I overtightened and stripped a few of my fork pinch bolts and one of the…read morebolts had a broken extractor drill bit stuck in the head from a technician from another bike shop that tried to help me. I brought my bike in to Neil and he let me know that it wasn't a pretty situation but also that he'd be willing to help! He took the time to give me all of my options to make sure my bike was setup safely. It was clear to me that Neil and the team really CARE about their customers and the work they do. I dropped my bike off on Saturday and Neil promised my bike by Tuesday. Today is Monday and I just picked up my bike with fresh new fork pinch bolts and it looks brand new! No damage to the fork and I'm ready to get back on the road safe and sound. I will definitely bring my business back to N&N and I would recommend this shop to anyone interested in e-bikes. Not only for repairs but they have a great selection of new and used bikes as well!

Knowledgeable, personable, intelligent, honest duo! These guys are the best!…read more Came in for an e-bike battery inspection and Neil addressed it immediately for an initial inspection. turns out it was the charger. Problem solved! He charged the battery for me and looked online for the correct battery charger, then texted me the link. Their fast, friendly, trustworthy, and affordable. 100% recommend N&N!

she did a very good job and I got a cool bike and I would recommend it for anyone who wants a…read moree-bike or bmx bike.

City Grounds showed me what real customer service looks like…read more To be honest, the issue I ran into was not originally their fault, but as a frustrated customer, I made it their problem anyway. I was upset, used language I should not have used, and even accused them of being a scam. Through all of that, their team stayed calm, listened to me, and kept treating me with respect when I did not exactly make it easy. What meant the most to me was that they accepted my apologies more than once and continued working the issue instead of brushing me off. They took the time to understand that this was not just about a bike part or an order problem, it was costing me time with my son, and that mattered to me. Once they realized there was a real issue, they stepped up and did what they could to make it right. That kind of patience and professionalism is rare. City Grounds did not just solve a problem, they helped turn around a bad situation I had let spiral, and they did it with grace. I genuinely appreciate Colin and the team for sticking with me, and for giving me hope that maybe a 41-year-old man can still go pro one day.

Happy customer here!…read more Chase was quick to call me back and give me an estimate to assemble my new e-bike. The price was good, and a bit lower than other places I had called. Additionally, most places quoted 24-48 hours to complete the job while they promised same day. I ended up dropping the bike off at the shop, and Sam and Timeless were very nice and accommodating, and started working on the bike right away. The bike was delivered to my house and Chase gave me a quick course on how to use all the features of the bike, which was very helpful. Very nice, polite and efficient crew, will definitely recommend and use them again.

I took my Caroma P7 electric scooter in today and had such a great experience. I was having…read moreproblems with the throttle and also needed some work done on the neck/stem of the scooter. Chase was the one who helped me, and he was awesome. Super knowledgeable, friendly, and you could tell he genuinely enjoys working on these things. He checked everything out, told me what he was going to try, and made me feel confident leaving the scooter with him. Only about an hour later, I got a call saying it was already finished! Everything was fixed, the scooter feels great, and the price was very reasonable. Really happy I brought it here. Fast turnaround, excellent customer service, fair pricing, and someone who actually seems to care about doing the job right. Huge thanks to Chase for taking care of my Caroma P7. I'll definitely be coming back if I ever need anything else!

I'd give 10 stars if I could. From calling to scheduling to pick up was a breeze. I had 1 EBike…read morefor service and another to assemble. I also had them place my baskets. I received both bikes back the next morning. Couldn't be happier! I highly recommend Kevin's Mobile Bicycle Repair!

Kevin did a great job fixing my e-bike flat tire! He came directly to my location, which was…read moreextremely convenient and saved me the hassle of transporting my e-bike to a repair shop. His pricing was also very reasonable compared to the other two shops I checked. Kevin was professional, knowledgeable, and fixed the tire quickly. Highly recommend him for anyone needing mobile bike or e-bike repairs

Absolutely outstanding experience with Driven Electric Bikes in Costa Mesa!…read more A huge thank you to Ben for providing such personalized service from start to finish. He helped us get a great deal on our bike and accessories, ordered a cargo bracket for us, and even helped set us up with a basket and light kit so we could customize everything exactly how we wanted. Shopping at a local e-bike store made all the difference. We never felt rushed, and Ben genuinely cared about making sure our bike fit our family's needs. The selection was excellent, pricing was fair, and the level of customer service was exceptional. The bike has been amazing. It has plenty of power, cruises up Superior Hill (with all 3 of us) with no problem, and feels incredibly stable--even when I'm climbing into the rear cargo area with our son. Best of all, our whole family can now ride to the beach together without worrying about parking or fighting for a spot. We had one of our favorite family days ever thanks to this bike. If you're considering an e-bike, I highly recommend Driven eBikes. Ben goes above and beyond to make sure you leave with exactly what you need.

0/10 - Proceed with caution (and a thick skin)…read more If you enjoy being insulted so politely that you don't realize it until you're halfway home, Ben is your guy. I walked into Driven E-Bikes looking for a tune-up, but instead, I got a masterclass in passive-aggression. Ben has perfected the art of the "customer service smile" while delivering snide remarks that make you question your entire existence. He greets you with a grin, but the vibe is pure "I'm tolerating you because I have to." Good luck getting a hold of him, too. Trying to get a response about your bike is like trying to contact a ghost via a Ouija board. Complete radio silence. When you finally do get your bill, make sure you're sitting down. I drive an e-bike, Ben, not a Mercedes-Benz. The prices here are absolutely outrageous. He charges mechanical engineering fees to fix a bicycle. Don't be fooled by the polite storefront. Save your wallet and your sanity, and go somewhere else where they don't charge luxury car prices for a side of attitude.

So convenient! My son uses his E-bike all the time and his brakes were having issues. E-bikes are…read morescary enough as it is without a brake issue. The bike is big, heavy, and a pain to load up. It was SO NICE to have someone come to me. They worked with my schedule and came out right away. Not only did they fix the brakes and do a whole tune up, they also wiped down his messy frame. They were done in about 30 mins and my son was back on his bike that day after school. It was nice for me knowing his bike was checked by a professional and was safe to ride. He was so happy. Proof attached.

Joe was very reponsive to our request. Was able to schedule service on the same day. They came to…read moremy house which was very convenient. E-Bike was fixed quickly and breaks worked perfectly well, much better than when originally purchased. Good pricing. Definitely highly recommend!