I have postponed writing this review, hoping the company would respond to my issues. Emails,…read moreletters, and even certified mail has been ignored. I placed my RV with American Dream vacations several years ago. The first location closed without notice and I discovered my RV had been damaged and was at a repair shop. No notice given. Finally got it fixed and transferred to the Denton, Tex location. It was very hard to get information about my RV and the amount of time it was rented was very low. Decided to remove it from their fleet. I have been quoted $5000 to repair the damages done to my unit due to lack of inspection and maintenance. I did not receive a final statement from them and they kept the rental income from the last month. Now I can't get any response from them about covering the damages they did not fix. There has to be better companies out there for RV rental. Could not be more disappointed and angry.

I didn't even want to give them a half star but wouldn't let me post without it. Don't EVER rely…read moreon this company for your vacation. They canceled our RV reservation 2 hours before we were to pick up the RV and ruined our entire spring break. Apparently they don't know how to manage their fleet and "found repairs" that couldn't be made in time for us to have the RV. Parts couldn't get there on time? You're an RV company that should manage your turnaround time better in order not to screw a family out of a vacation. Do not recommend this company. Terrible customer service.

DO NOT USE THIS COMPANY, RV Dallas has the worst customer service with little regard for the people…read morethat rent from them, they see numbers and dollars signs instead of people. Our advice to anyone looking to rent an RV is to stick with a national company, making breakdowns and emergencies a little easier to deal with. Below is a recap of our experience from July 2013. In April 2013 we rented an RV from Sunshare RV Rentals ("RV Dallas") for a summer vacation. The vehicle did not meet our expectations - breaking down within the first day of our trip. We couldn't use the vehicle for most of our vacation, not to mention the lost time and a significant revision of our travel plans. First, the vehicle had several additional mechanical and structural problems, as follows: * Leveling system did not work which caused the RV to lean to one side when parked * Cab AC intermittently worked * DVD/TV system did not work * Broken window shade * Screen door was not usable because it was screwed closed to the door * Shower pan drain was nearly clogged which resulted in having to shut off and on the shower after a few minutes and wait for it to drain. * Significant roof leak in the bathroom when it rained On Saturday (Day 1 of driving) the 2nd day of our rental and just 475 miles into our estimated 4000+ mile trip, the RV broke down. We had to make the necessary patch repairs to get us to the larger city so a mechanic could be found to repair. After multiple calls and conversations with RV Dallas staff, from which we received very little guidance or help on finding someone to repair the RV, we started calling early Sunday morning using the yellow pages. We found a mechanic that would come out to look at it since it was advised by others at the KOA not to drive it. The mechanic diagnosed the problem and said that they could get the part ordered Monday morning but, without knowing if it was in stock or not, he could not say when it could be fixed. At this point we called again to update RV Dallas of the RV status and came up with an alternate plan for our family vacation. RV Dallas agreed that was best without knowing how long repair may take. We spent the rest of Sunday contacting multiple family members that we were supposed to be visiting and let them know we would not be able to make it due to the breakdown. We then altered our entire route, booking last minute hotels, finding a rental car and cancelling KOA reservations. Through this all, we still had to make arrangements to come back to pick up the RV and drive it back to DFW. Had we decided to wait on the part, we would have been stuck there all week - as the part ended up not being in stock and had to be ordered resulting in the RV not being ready for pickup till Friday. We picked up the RV on Saturday and drove back to DFW on Sunday. After all of this, RV Dallas felt that we should still pay for the RV for the days/nights it wasn't in the repair shop. While we feel a complete refund is appropriate considering everything. We obviously are willing to pay for the first night we had the RV since it was still in full operating condition. Also never once did we get an apology or any concern for our vacation plans. At no place in the contract did it say we had to go to the lengths we did to get it fixed and returned to them when they left us stranded. What would have happened if they had to drive to go pick it up for themselves? So as of now RV Dallas is standing by their contract and we are taking legal action. It is a sad to see that the mighty dollar means more than people and memories.

We recently rented an RV from this place for a 5 night trip. The rental was fine, the RV was fine,…read moreand well stocked Upon return, Sunshare contacted us and informed us they have charged our CC for a marble sized hole in the roof, insisting that we must have taken it under a TREE. We were open road the whole way, and never went under any trees. The employee who did the walk through with us did not bother to have us look at the roof, and the pictures they are showing us, show water damage that looks months old. They are trying to pin $2800 of damage on us, that we didnt do, and did not even inform us before charging our CC. We will be disputing this

My friends and I rented an RV from this business back in October. The whole process of getting the…read moreRV was straightforward. The RV itself was fine as well. The main issue with them is customer service. We signed a contract with a $500 damage deposit. Its been two months and through several calls/texts/emails, there has been no response about the deposit. This to me is absolutely shady. They pretty much just kept the money and disappeared off the face of the Earth with no explanation. I would be weary renting from this place as they might try to scam you like they have done with us so far. We will definitely never be back.

Put a deposit down on February for a June rental. After I…read moreinquired (no longer seeing my rental unit on the site) I was told the owner pulled unit from fleet. Ummm this is biz101! You don't have a contract to protect against this? Just a simple clause in contract... Owner can not pull unit from fleet while there are pending reservations. Simple stuff. No other options because I discovered this 28 days prior to our trip and everything was rented unless I wanted to do a serious downgrade. Owner (Kelly) says "it's not my fault I can't control what an owner does" Ummm yes you can!!!! It's called a contract! I was even a repeat customer but no efforts seemed to be made to help out with something that was NOT my fault. Google American Dream vacations in Irving. Good prices and they own their own fleet!

ONLY GIVING A 2 DUE TO CERTAIN STAFF OR IT WOULD BE 1!!!!! Before I get into it I will say over the…read morephone they are very helpful! But....We showed up after a 4 hour drive through the night ready with cash in our hands to trade our camper in and take theirs off the lot. Our walkthrough guy was AMAZING. With that being said right off the bat he had to call in his cleaning guy to vacuum up rat poop. Rat poop was everywhere, on the floor, in the drawers, including where you put your silverware!?! If you touch a countertop your hand was covered in filthy and sticky. It was disgusting. They agree to get their cleaning guy in to clean up for us because "we rushed him" we had our appointment set up for 2 whole weeks...with that being said if you rushed something as simple as a cleaning guy what else do you rush. If it wouldn't not have been for the parts guy telling us they were waiting on parts to repair the fridge we would have walked away without it working correctly. When speaking with Matt about our issues we were having he said it was an us problem. Excuse me? Matt and the owner treated us like fools. All other staff members on the other hand were very nice and understanding! They 100% accommodated to all of our needs and we really appreciate them more than anything! We are not trying to slander or anything of the sorts. We just do not appreciate being spoken to disrespectfully and told that it is "your fault because you like new things and it's not new enough for you" -Matt's words.

Remington & Matt educated us so much and were honest and a pleasure to work with. We are so…read morethankful to them! We had a terrible experience at camping world but this place renewed our faith in RV dealerships completely. We cannot recommend this place enough!

Everything was great. The RV was clean when we picked it up. They were very helpful and it was so…read moreeasy to get support if we needed. The only thing that wasn't ideal was there were ants in the passenger door jam. The cleaning crew wouldn't have known to clean there. We just got some ant spray and sprayed it down and the ants were gone.

Don't trust these people with your RV, they won't take care of it. We trusted them with our brand…read morenew Thor Sprinter Citation while we were stationed overseas, so they knew we wouldn't be in the area to check on it. After five years as a rental I was expecting signs of normal wear and tear but what I found was much worse. In addition to the normal wear and tear, the subfloor was obviously and completely destroyed. But even worse, the entire skylight unit is missing. This was a gorgeous skylight with an insect screen as well as day and night shades. All gone; and in its place there's a piece of plastic. I'm dumbfounded and heartbroken. We never should have trusted them with such an expensive piece of equipment. Response to Quest's comment: yes, our RV was three years old when we put it into your fleet...and it had *less than 6,000 miles* on it. It was never stored out in the weather by us, and the skylight was clearly fine when our vehicle entered your fleet. Why, while in your care, was the skylight allowed to dry rot and crack from weather exposure to the point that it couldn't be repaired, and/or further damage prevented? And the floor...I'm guessing that wasn't noticed until our warranty ran out? Damage that severe, unnoticed for so long? If it was, indeed, the manufacturer's fault for not putting enough supports under the subfloor, it should have been apparent much sooner. But it takes a lot of time and effort to have warranty repairs made, right? Something you promised you'd take care of. Lastly, Mark did not decline the replacement and opt for the "repair" that was completed. It was never addressed, and he noticed the skylight was gone only when he was halfway home between Dallas and Colorado (his very costly mistake). Our loss, your gain. The point of my review is only to provide our experience so people can decide for themselves whether they want to entrust their very expensive, valuable RV equipment into your care.

We reserved an RV only for the reservation to be canceled due to double booking. Don't list your…read morefleet in several rental sources if you are not going to track when your fleet is rented better. Now the joy of waiting for over 1k to be returned to us so that we can rebook with a more reliable business owner.

We rented "Faith" and it was the perfect RV for a couple and two fur babies. Communication was open…read moreand timely. Staff was kind and explained everything to us "newbies". Very trustworthy and great campers!! LOVED this company and would give 10 stars if I could.

We were first time RV buyers and did a lot of research. Everything went fine. added on on. There…read morewere no hidden fees or last second "dealer prep" charges. There is no multi-million dollar show room to run up the cost of the RV. Best of all they are accredited by the Better Business Bureau which tells you they stand behind what they sale. The dealership with the giant showroom and free popcorn isn't. Think about that when you go shopping for an RV.

Read this before buying an RV anywhere else. After reading this, your next move will be purchasing…read moretickets to Dallas, TX; I am sure of it. Exceptional Service and Unmatched Expertise at I35 RV Super Center I recently had the most remarkable experience at I35 RV Super Center in Denton, Texas. From the moment I walked through the doors, I was met with the friendliest staff you could ever hope to encounter. The warm and welcoming environment set the tone for what would become an exceptional buying experience. One of the standout aspects of I35 RV Super Center is the direct interaction with the owner, Mike, who is an absolute gem in the RV industry. He is a man of his word, and his commitment to customer satisfaction is unparalleled. His honesty and kindness were evident in every conversation, making the entire process stress-free and enjoyable. The technicians at I35 RV Super Center are not only highly skilled but also incredibly dedicated to their craft. Their meticulous attention to detail ensured that our RV was in top-notch condition despite being 18 years old for our 1400-mile journey. Their dedication is a testament to their professionalism and expertise. The office staff went above and beyond to make our visit memorable. Crystal managed our purchasing agreement, and office needs extraordinarily. She loaned us her brand-new SUV, ensuring we had everything we needed for our first trip, an act of kindness that exemplifies the exceptional service at I35 RV Super Center. Who does that? Emilio, the parts manager, was incredibly efficient in ordering all the necessary parts to make our RV rock solid. His attention to detail and thoroughness ensured we had everything we needed for a safe and comfortable journey. Our test drive experience with Steve was another highlight. His calm demeanor and expert instructions made driving the RV feel like a breeze. His positive nature and support were invaluable, especially for the long journey home. With his extensive knowledge of our country's roadways, Don provided us with a route that surpassed our GPS suggestions. His advice was spot-on, making our trip smoother and safer and giving me the confidence needed to handle our new RV. Johnny provided a comprehensive walkthrough of every system and feature in our RV. His willingness to offer his cell phone number for any questions exemplifies the customer care and support level at I35 RV Super Center. Finally, dealing with Mike was an absolute pleasure. His willingness to FaceTime and provide a no-pressure, honest, and kind approach is rare in the RV industry. This genuine care and integrity set I35 RV Super Center apart from other dealerships. Mike is a gentleman that does precisely what he says he will. In conclusion, I cannot recommend the I35 RV Super Center highly enough. If you are considering purchasing an RV and haven't signed the paperwork with any other RV dealer, make the trip to Denton, Texas. The I35 RV Super Center team will provide you with an unparalleled experience, ensuring you leave with confidence and satisfaction. This dealership is a standout in the industry, and I am grateful for their exceptional service and support. In all my years of interacting with dealership staff, I've never remembered the names of everyone I've dealt with, but at the I35 RV Super Center, you will remember everyone's name because they make such an impression on you. If you have questions about my review of the I35 RV Super Center, don't hesitate to get in touch with me. I promise you they will make you a happy RV buyer.