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38 Degrees

5.0 (1 review)

Services - 38 Degrees

Catering

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12 years ago

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Personal Touch Catering

Personal Touch Catering

(5 reviews)

Great location for a chip truck!! It's a pregnant lady and toddlers dream to have one in town! We…read morefrequent here A LOT. we love the popcorn chicken, poutine and chilli fries! The owners are fantastic and kind and the staff is friendly and polite! You can call ahead or order when you get there and they also have specials on weekends!!

The only reason I'm giving this a one star is because the food that we got tasted pretty decent…read more But overall, the experience we have had with Personal Touch Catering has been extremely disappointing. My husband and I got married on September 21, and as a cool experience for our guests, we had wanted to have a food truck serve poutine as our late night snack. Living in Edmonton and planning an Ontario wedding isn't easy so we had reached out to Personal Touch last summer to ensure we booked early. We had been excited to hear, via email, that the portable deep fryers they had were booked but that the food truck we wanted was available for our weekend. They sent us an estimate outlining the costs for the poutine truck, gave us a (fairly vague) contract to fill out, and by the Fall had paid for the service in full. Fast forward to September 4th - we get an email from them stating that there due to an over sight on their end, they had booked the food truck out to a festival on our wedding weekend. They told us when they reviewed the contract, the pricing we had been quoted was for the poutine from their portable deep fryers and nowhere did it say that we had booked the food truck (despite the actual estimate and several emails stating that we wanted the food truck and them replying it was available). After some back and forth conveying our frustration and disappointment in this very last minute change, they offered us a $100 refund for the inconvenience. The night of the wedding, our primary caterer assured us they had been in contact with Personal Touch and that arrangements had been made for Personal Touch to call them so they could bring down their pulled pork to put on the poutine. Everyone had already been served when we realized the pulled pork hadn't arrived. We tried to not be too disappointed because at least our guests had gotten food. We contacted them October 15th about the refund which we hadn't yet received and were told that it would be looked into, as they had thought the etransfer had been organized already. November 3rd we checked in again with no response. November 9th we email again and finally get an answer that a cheque had been reissued and should arrive soon. Living in Edmonton, we usually give mail from Ontario 7-10 days to arrive, and it's now been almost a month and we still havent received a cheque. At this point, we are beyond frustrated and don't know if we will ever get the refund. I would definitely not recommend them to cater an event again.

38 Degrees - catering - Updated May 2026

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