Great location for a chip truck!! It's a pregnant lady and toddlers dream to have one in town! We frequent here A LOT. we love the popcorn chicken, poutine and chilli fries! The owners are fantastic and kind and the staff is friendly and polite! You can call ahead or order when you get there and they also have specials on weekends!! read more

Personal Touch Catering - Caterers Near Me - Peterborough, Ontario

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The only reason I'm giving this a one star is because the food that we got tasted pretty decent. But overall, the experience we have had with Personal Touch Catering has been extremely disappointing. My husband and I got married on September 21, and as a cool experience for our guests, we had wanted to have a food truck serve poutine as our late night snack. Living in Edmonton and planning an Ontario wedding isn't easy so we had reached out to Personal Touch last summer to ensure we booked early. We had been excited to hear, via email, that the portable deep fryers they had were booked but that the food truck we wanted was available for our weekend. They sent us an estimate outlining the costs for the poutine truck, gave us a (fairly vague) contract to fill out, and by the Fall had paid for the service in full. Fast forward to September 4th - we get an email from them stating that there due to an over sight on their end, they had booked the food truck out to a festival on our wedding weekend. They told us when they reviewed the contract, the pricing we had been quoted was for the poutine from their portable deep fryers and nowhere did it say that we had booked the food truck (despite the actual estimate and several emails stating that we wanted the food truck and them replying it was available). After some back and forth conveying our frustration and disappointment in this very last minute change, they offered us a $100 refund for the inconvenience. The night of the wedding, our primary caterer assured us they had been in contact with Personal Touch and that arrangements had been made for Personal Touch to call them so they could bring down their pulled pork to put on the poutine. Everyone had already been served when we realized the pulled pork hadn't arrived. We tried to not be too disappointed because at least our guests had gotten food. We contacted them October 15th about the refund which we hadn't yet received and were told that it would be looked into, as they had thought the etransfer had been organized already. November 3rd we checked in again with no response. November 9th we email again and finally get an answer that a cheque had been reissued and should arrive soon. Living in Edmonton, we usually give mail from Ontario 7-10 days to arrive, and it's now been almost a month and we still havent received a cheque. At this point, we are beyond frustrated and don't know if we will ever get the refund. I would definitely not recommend them to cater an event again. read more

Absolute horrible experience with Kevin and April - save yourself the hassle and stress and use another catering service. Things had started off fine until I had to move my wedding date - they would not offer a refund of the etransfer payment I made despite the circumstances which sucked but I understood. A deal was a deal and they said I could use the credit towards another event. Once I contacted them again for another event I was hosting, I waited over a week to hear back from them and not because they returned my call but because I ring them again. They advised that they couldn't offer their services on the date of my party and that I would need to change the date of my event to use their services - still no offer of a refund despite now not being about to honour the new date. Extremely frustrating. Once they had agreed to a date, they denied that I had made a deposit of $800 as they could not find my file or record of payment. Good thing I kept a screenshot of that payment otherwise they were taking that deposit for themselves. As I followed up with the team to finalize detail it took them a month to get back to me - their excuse you might ask? they were on vacation for 10 days, but no mention as to why they were ignoring me for the 20 days prior to their vacation - and I had no intention of letting an $800 deposit go to waste. About a week out from the event date, I receive an email asking about what choices I had made for the menu - despite having told them a month prior. As I picked up the order - I noticed the pumpernickel bread I order was from a grocery store, still in the grocery store casing that said "made fresh in store!" they didn't even pretend to make it in house. Overall, I paid 900 for 6 trays of food. Like I said, save yourself the hassle and stress and go with another catering company. read more

This was an email I sent to this company after my wedding and received no response. Very disappointed and I think they are trying to do too much. Many of our guests have commented on the catering since I had written this email, and the feedback is the same unfortunately. "Good afternoon April, I hope your day is going well. I wanted to begin by thanking you for catering our big day on Saturday. We got a lot of positive feedback regarding how delicious the food was - so thank you for that. I do have a few concerns based on some other feedback however. It was my understanding that family style meant that the food would be left on the table for our guests to eat and have more if they were still hungry, however, the platters were removed from the tables right away and many of our guests commented that they were not done and there was still lots of food left on the platters that were taken away. A couple of our guests also commented that your staff was seen eating much of the food that had been taken from the tables. This is very disappointing as we had been told that we had run out of food but this didn't seem to be the case - your staff was eating while our guests were still hungry. Many of the bowls of pulled pork were taken away from the tables almost full! It was brought to my attention that you had said that family style meant that people could choose one meat or the other however, it was from our conversations that there would be enough food for guests to have sample some of each. Perhaps, cutting the chicken breasts into smaller pieces would have helped this situation but I wanted to let you know that this was very frustrating. Furthermore, it was brought to our attention at the end of the evening that our vendors did not get fed. Further to our conversations, it was my understanding that the staff of Northview (Rose, David, and Nigel) would be fed by Personal Touch and that there would be no charge for that. However, that I would need to pay for our photographers and our DJ Shawn Hurd. I included both our photographers and Shawn in our numbers and while our photographers did get fed because they were at a table, there was no food left for Shawn to eat. This is again very disappointing especially considering the previous concerns that I have mentioned regarding the food and staff. Another disappointment was the fact that a severe allergy on behalf of one of our guests was voiced and your reception was that there would be a completely separate chicken breast for her that contained no dairy. It was not a lactose intolerance problem but rather a severe allergy to both dairy and gluten - while I appreciate that you took steps to scrape out a chicken breast to remove the filling, our guest ended up very sick that evening and the next day as well. I had given my father a list of where the children would be sitting for their plates, as well as had included the allergy and which table she would be at and emphasized it in this note. This note was given to Katie and it is evident that no attention was paid to this which I find very frustrating as we care about our guests and their health and I was under the understanding that I had nothing to worry about and that it would be taken seriously, which was not the case. Finally, I overestimated on the amount of guests that we would have in attendance and it amounted to 5 people that did not show up that we did pay for and that should have been accounted for regarding amounts of food that were served. Instead of having extra food, there was a lack of food and I find this very frustrating as we hadfunded 5 extra people that were not even there the day of and many of our guests complained of being hungry. I was mortified when a table was delayed being served and even then did not have enough chicken. I was more than happy to give them the remaining chicken we had and I assumed that perhaps it would be taken to the kitchen to be heated up or something along those lines, however, instead it was taken right from our head table to the guest table, after having sat out for at least 10 minutes. Overall, I was very pleased with all of the vendors we had chosen for our big day and while you and your staff were very pleasant on the day of, I am very disappointed in ouroverall experience with Personal Touch." read more

I was there for New years Eve..what a fantastic event !!! I couldn't have been more happy....Personal touch catering really have it all wrapped up !! Food was absolutely fantastic....we were so impressed...if you are looking for great atmosphere fantastic food ..this is the place to go for ANY event . I swear you won't find a better venue or better food..!!...you won't be disappointed ..take my word for it.. Thank you Personal Touch !!! C Monk read more