When choosing this company, I was really impressed with Peter and was excited to support this small business that is trying to grow. I signed the contract to remodel our kitchen after some flooding, then decided to add out two bathrooms to the project.
As the project started, the cabinet installer showed up 3 hours late, despite knowing that we were coordinating with the flooring contractor since would be working on the same days, in the same space. This delay required an additional day of work from the flooring company. The counters were not cut on time because their machine broke, which delayed the project as well. When their countertop installers came to put the counters in, they forgot to glue down the quartz on the island countertop, and it lifted quite high when the electrician leaned on it, which could have caused significant injury. I called Peter, and he came out to glue it down. Due to multiple delays at this point, I had to take an unpaid day off of work to get the project back on schedule.
I asked Peter to have his boss call me, since he was unable to make this right, and was shocked by his lack of concern for our project. When asked to make this right financially, he proceeded to tell me that he ¨lost money on this project due to the machine breaking and ruining a slab of quartz¨and he would not apply any discounts to the project. He finally agreed to have their ¨tile guy¨install our backsplash and he would absorb that cost.
The backsplash was done so poorly, with broken tiles and caulking that was put on in a sloppy was that made it look like it was poured onto the top of the tile. Due to our added financial loss, my husband decided to use his last week of vacation (instead of over Christmas) to supervise the remaining work. Peter did offer to send the tile guys out again, however, neither my husband or myself were willing o have them back out, so my husband finished the repairs himself.
I gave them TWO stars, because despite all of the delays and terrible communication and oversight of this company, the finished work is beautiful. Having said this and with some reflection, I noticed that once my down payment was made, that Peter was much less accessible to problem solve, despite being the project manager, and he only came out to inspect the work only after I told him that he needed to.
I would only recommend hiring this company if you are willing to oversee the whole project and be home and physically present to be quality control and ensure the work is done. I would suggest storing up an extreme amount of patience to deal with the excuses and lack of accountability. Dealing with this company in comparison to the company that did our flooring was night and day. The flooring installers easily earned their FIVE stars! 360 Counters has lots of room for improvement. read more