I recently had an issue where my entire key set (key fob for apartment, mailbox key, and car keys)…read moreall fell down the trash chute. It was literally as I was about to head out so I couldn't even get back into my apartment. Good thing I had spare car keys and I was able to get my key fob replaced right away! Concierge was very helpful in that area! I also needed to replace my mailbox key and that also required a separate work order but Jeff the property manager of Atlas assisted me right away! He was able tuse his master key so I get my packages out of the mailbox! I am very appreciative of his help! Thank you to all the Atlas staff that help us with mishaps such as these!

Hi, I tried to find Atlas Garage which is the parking garage owned by Atlas Apartments. I used this…read moreAtlas Parking garage last night on 13th Street in Oakland and they very specifically quoted it is $50 overnight. I thought this was very expensive for an average and not very nice area of Oakland. I put my car in the garage about 9 pm last night. The garage itself was clean and fine no problems. However when I checked out about 9 am this morning the bill was $71 and I called the attendant. The attendant explained that the $50 charge is only if you park your car at midnight and leave the next morning. He admitted that everyone complains but the management wont do anything about it. He said he sympathized with my position but said that no one in management will do anything about it. So we both smiled and I drove off. He was a good person. I don't like deceptive deals like this. They said $50 overnight. They did not detail any other considerations or time constraints or that there would be other fees. Sure $21 won't break me either but it is the principle. I would not rent apartments from any company that had deceptive practices like this and that didn't think they should do anything to fix it. I told the attendant I would never use this parking garage again. And he said he understood. Is that their business model to bilk their first time customer and to make sure that customer will never come back again and will certainly give them a bad review on Yelp? How bright are they? Jerks.

I've lived at Telegraph lofts for almost 5 years and I am pleased to say that the current manager…read morecares about the tenants. Always accessible, provides solutions to problems, attentive to the needs of the tenants. Awesome customer service!

The office manager is lovely, helpful and communicative. However, the regional team is nasty. I…read morefilled out an application here, $45 nonrefundable and $400 "hold". I have 20 years of perfect rental history except a corporate landlord who overcharged me in 2021 for a half months rent I did not owe (and many others, theres a class action suit pending). I make twice the min yearly. They refused to rent to me unless i paid money I don't owe to the company who we're collectively suing. Worst part, they kept me on the hook for a week doing tasks like they might approve me- a decline would have been so much better. I sent them W2s, lawsuit paperwork, reference letters from my current property manager...on and on. They took my $400 via EFT but are sending it back via paper check "hopefully within 7-10 days". They also monopolized the loft situation in Oakland- I say this to say they're greedy, not for the people and if I knew then what I know now I wouldn't even have applied. Give your money to a better place.

This review is specifically about the maintenance team at The Grand. I've lived here for 3 years…read morenow and the maintenance team has been top notch the entire time. When I file a request for something to be fixed or looked at, I get a response either same day or the day after. If the fix might be complicated, I receive a phone call walking me through my options and asking what I prefer. I want to give a special shout out to Amalia, who, over the years, has went above and beyond multiple times in helping me set up my apartment. - When I first moved in, she spent over an hour helping me install blackout curtains in the bedroom to make sure I wouldn't damage anything while doing so. - When I removed a bunch of artwork from my wall recently, she came by twice in one weekend to repair and paint over all of the nail holes and some cosmetic damage caused by sticky tape. My apartment walls looked good as new after. - Whenever I see her in the hallway and have random questions about home care, she takes the time to explain it to me and recommend an option. It's experiences like this that make a 5 star apartment living experience. Thanks Amalia!

Property management had the nerve to response and say my thoughts were unwarranted.. HA ! What a…read morejoke ! Reviews are the experience /opinion of the writer.. you can't debate my experience! .. Now carry on , I am thankfully retired and Blessed that I am not working with or for any unprofessional companies in this present day work force Good Day and Good Luck .. LOL .

Living at the Monogram apartment homes has been great these past two years…read more My apartment at Monogram is a unique blend of spaciousness, modern finishes, and a cozy, inviting atmosphere. It's not just a place to live, but a sanctuary to retreat to after a long day. The large windows flood the space with natural light, and my balcony offers a 360 view of the city. The amenities here are amazing. Since it is attached to the Kissel Hotel, we share with the hotel a modern and fully functional gym, as well as valet parking, the hotel bar, and club access. While there is no pool, the Y is across the street, and they have a pool. I also appreciate the secure and clean environment, with weekly cleaning of the common areas and monthly hallway carpet cleaning, which makes everything look pristine. The location of Monogram Apartments is not just convenient, it's a gateway to a vibrant lifestyle. With shopping, dining, and public transportation just a stone's throw away, it's the perfect balance between work and leisure. The management team is helpful, and the maintenance team responds timely to work orders. Living at Monogram Apartments has been a pleasurable experience, and I would recommend it to anyone looking for a new home.

Chante was very helpful and very professional. I was very hesitant to move to Oakland, but after…read moreviewing the property and seeing all the amenities, I was quickly convinced to make the move.

Simply spectacular apartments and building. The apartment's floor to ceiling windows are stunning,…read moreand the rooftop pool is unrivaled in Oakland, as far as I'm aware. All the amenities -- gym, pool, TV room, dog run -- were polished and thoughtfully designed. Luba was extremely helpful and went the extra mile to help us in our decision-making process.

forced to hire a mold inspector after a stain on my wall kept growing. For a year now the building…read morekept brushing it off till mold grew on the surface. lab results came in, MOLD! This is extremely dangerous for my toddler.. the solution presented was "guard for the shower"even with the lab results.. ZERO senses of urgency. all this money to be living in a unlivable unit, smh avoid this building like the plague! they don't care about their tenant safety.

I've lived at Neptune Court for a while now and have had a great experience. The location is…read moreamazing, the property is well maintained, and it has a nice community feel. A big part of that is Chris and Kenny. Chris is always friendly, responsive, and genuinely cares about the residents. Kenny does an awesome job with maintenance and is always quick to help when something needs attention. They're both great people who clearly take pride in what they do. Good management and maintenance can make all the difference, and Chris and Kenny are a big reason why Neptune Court is such a great place to live. Highly recommend. Thank you both!

I've lived here for 9 years, and had the best experience. The most amazing Landlords, Chris and…read moreBrandy, friendly neighbors, and dog friendly...I have nothing but the best to say.

I truly appreciate living at The Emery! From the community itself to the overall living experience,…read moreI'm grateful to call this place home. A special thank you to Taylor and the entire leasing team for being so helpful, professional , and welcoming. It makes a big difference when you feel appreciated and know there's a team that cares about its residents. I appreciate the effort they put into making the experience here a positive one, and I wanted to take a moment to recognize them for it. Thank you, Taylor, and the Emery leasing team, for all that you do. Keep up the great work! I'm happy to call The Emery home.

Situated in a great location, The Emery Apartments has so many wonderful things to offer. What…read moretruly makes this community special, however, is the outstanding team. Manager Dartise, along with Tylor, Yubi, and the fantastic maintenance guys, are consistently kind, professional, and wonderful in every way. Highly recommend this community to anyone looking for a great place to call home!

I've lived at Bel Aire Courtyard Apartments for over a year. The complex is clean, well maintained,…read moreand secure with Amazon lockers, and multiple security cameras set up throughout the building. Some unit highlights include hardwood floors, ample lighting, new appliances, and tons of overhead cabinet space. Onsite smartphone operated laundry is also a great convenience. The Adams Point neighborhood is safe, serene, and the apartments are a close walk to 19th St. BART station. Ming, the onsite building manager is super-attentive and helpful with quick repairs or favors (eg. watering plants when out of town). Robert, the owner is caring, responsive, proactive and keeps himself in the loop with everything. This is by far the nicest apartment I've lived in during my 7 years in Oakland and I highly recommend living here!

Let's review: The…read moregood reviews are from before Premium Properties took over. There's a reason for that. Here's what the property manager told me on tour vs reality: "We're getting a bike room fall of 2024." No bike room. "Landlord pays water and garbage, tenants pay PG&E." Nope, tenants pay ALL utilities. "I don't think there's an extra fee for dogs." It's an extra $150 per month. "We're going to replace these crappy windows with weird opaque speckles." Nope. "We are a secure building with 16 security cameras." Doesn't matter if people are getting in and stealing shit anyway. Here's what Premium Properties told me before/at move-in, vs what I found out later on: Lease: "Tenant acknowledges building is master-metered for water, sewer, gas, and Electric." Natalie at Premium: "Yes, all utilities are flat rate." Selena at Premium: "Yes, all your utilities are flat rate." Later, Selena: "Your utilities are all set up and will be billed through the client portal! NO NEED TO CALL PG&E!" Reality: PG&E turned my power off 8 months in because no one had set up an account for me. They told me if I wanted power I'd have to set up my own account and pay a back balance, then sent me a bill for $470. Premium gave me the excuse the lease had a typo and some mistakes were made and oh well not their problem. (Odd. Turns out this happened to multiple other neighbors, and they were given a different excuse.) One day I caught a shady guy wandering the complex looking into people's windows. He wouldn't leave. I went to the manager. Manager said, "oh yeah I told him to leave." Oh really, well he's still here, so maybe do something about that?? I told them I'm moving out and I am getting like 2 notices a week that they plan to enter my unit to show and then nothing happens. They harass you 120 before your lease expires to tell them you'll renew or move. The emails are ended with the sentence: "Thank you for your anticipated cooperation." LOL.

5 stars for the maintenance manager here, Rommel. I asked him about my main vent filters. He came…read moreover immediately and replaced them as well as helped me clean the two bathroom HVAC vents. Rommel is always super helpful and proactive in helping keep the units healthy and livable! Thank, Rommel!!

I've lived here about 2.5 years and have enjoyed it very much!…read more Today, Rommel came to fix an issue in my apartment and ended up helping with another issue I was having. He's very sweet, helpful, and quick! He came within hours of me submitting a maintenance request. Thank you for your help Rommel!

This place is amazing! Central location, close to bart, close to the lake and insane views…read more Absolutely love the security, the vibes and the lifestyle being offered.

So far so good. It's apartment living so you know quality of life depends alot on your neighbors…read more Everyone is pleasant and no one is overly loud/ inconsiderate. Office staff is always helpful and fun to see. Only real knock I have on the place is if you have an external apartment they used aluminum for the window framing. And it makes a loud popping/ cracking sound frequently throughout the night (starts around 6:30 pm and will continue until around 3 am) . So if you are a light sleeper you will probably want to forgo the view and get an interior apartment.