On time, thorough, efficient, pleasant. We've used them for a number of years and are very…read moresatisfied.

These guys are the real deal - if you are in doubt, doubt no more and read…read more We reached out to 3 different companies to perform cleaning and level 2 chimney inspection and cleaning for a home we recently bought. 5 fireplaces, 4 gas inserts, one log burning, all in a historic 1870s home. Being out of state, we used Yelp and read good things. Pricing wise, they were not the cheapest, but there is a reason. FireTec was super communicative on what we are to expect, and super responsive to questions. They called to confirm the day of appointment, and showed up on time, masks on, shoe covers, and armful of floor pads and coverings (more on this later. The tech came and was friendly, respectful of the COVID situation, and careful with our home. Every fireplace they worked on was meticulously prepared and protected to ensure no damage or dirt would get on our floor. During the visit, they even updated me on findings as they went along and also how they were going to charge me less than estimated as certain chimneys did not require the level of inspection requested or originally thought to be needed. At the end, 3 of our gas inserts needed new control modules as the batteries leaked and damaged the units. They showed me the issue and again were transparent on what was needed. Now, I could leave the review as is, but this is what going above call of service means. The tech, bothered with a small finding in the video inspection, called me back after he left asking if he could come back and recheck one of our chimney. I am glad he did, as he discovered that one of our fireplaces was blocked off by previous owner, and it was not safe to be used. Being a father with 2 kids in the house, this is the kind of service expected. FireTec ordered the new gas inserts control modules and called me much earlier than the scheduled appointment asking if I was available to get the gas inserts fixed with the new control modules. Apparently their tech was freed up and available. Fast forward, our fireplaces are clean, inspected for safety, and gas inserts working as expected. And as if that wasn't enough, they send a thank you card. This is how you are customer centric. It's hard, but not impossible!

I dealt with the Cranberry location, though I'd expect similar results from whichever location I…read moreworked with. I had a vent-less gas fireplace installed over two years ago & I just wanted to remark that it's been very good. I began the process before I moved to the PGH area by searching for such a company. I put in an offer on a house & knew I wanted a fireplace, if it was feasible to do. I called weeks in advance & set-up an appointment for a site inspection. They were very nice in accommodating my scheduled time in PGH as I was also having other estimates done in a short time span for carpet, HVAC work & a radon gas eliminator. Anyway, the technician determined they could do it & made his notes. Back in VA, I re-called & told them a date I needed for installation during my next trip up to coincide with the closing. Again, they were very accommodating to my schedule. I also had to decide what I wanted without ever setting foot in one of their shops. They directed me to their website where I could see the options. It was a bit more involved than I had anticipated, but it was nice to have different styles & finishes available to select from. As scheduled, they came the day before the carpet installers. A plumber ran a gas line to the back of the connection juncture & the installers put in the hearth, mantle & fireplace. They gave me a quick tutorial on using the remote controller I selected. Everything went well & has pretty much ever since. One note - the remote system uses a lot of batteries; 8 AA in the unit & 3 AAA in the remote & they need replaced more often than I anticipated. But it is nice to be able to control it like a TV, from your chair.

Another long term customer that's been refused service on a fireplace that's over 15 years old. If…read morethey're going to be selective about service then potential customers need to be selective who they buy from and buy elsewhere.

Bill B Aaron and his…read morecrew did a wonderful job. After they replaced the chimney cap, Aaron removed the dead birds from the water heater flue and vacuumed out the chimney. One of his guys cemented the hole back up after they removed a large brick that was blocking the whole. Aaron advised getting a carbon monoxide detector which we will soon. The chimney cap looks great and we are very grateful.

Sent in a request for a chimney repair, received no reply. I don't give second chances to those who…read morearen't interested in my money.

I purchased a fire pit and patio chairs at the Cranberry store last week. The selection is the best…read morein Pittsburgh and the sales assistance, delivery and customer service has been outstanding. If you are in the market for patio furniture, stop by. You will find what you are looking for and more.

I purchased an 60" electric linear fireplace for our basement renovation in August 2025 and when it…read morewas installed, it did not work - no flame at all. We worked directly with the manufacturer in AZ as instructed who sent all replacement parts to the Fireplace & Patio Place to fix this brand-new unit, which was under warranty. However, the Fireplace & Patio place refused to send their service to help until I agreed to pay an additional $240 to have them come. I had no choice but to pay for the service call to get the unit working - they refused to schedule the service until I agreed to pay. Not once did they contact the manufacturer and try to make this right with me - the customer. They had no problem taking my $4600 when they sold it to me, but showed zero support or effort to make this right for me when it didn't work. I spent hours/days going between them & the manufacturer and am still waiting to be reimbursed for the service call by the manufacturer as they promised. Also, when they sold me this unit, they sold me a log kit for $300+ that didn't even fit the fireplace unit so I had to drive back and return the logs, which they did refund me for. I will never return to this store nor would I recommend to others.. it was a really bad experience on several levels and a big waste of much of my time. I am grateful that the unit is now working and just pray I don't have to call for service again!

Cleaned our dirty gas fireplace efficiently. Looks clean and ready to fire up when the weather…read moreturns cold!

Gary did a great job fixing our fireplace. Cleaned it up so it both looks and works better than it…read moreever has. Highly recommend!

Although I was told by the small dealer to stay away from this store I didn't listen and bought a…read moregas log set there for the same price but was able to get it quicker, Now I'm regretting! After setting up having trouble keeping the pilot lit so called store which directed me to manufacture which directed me back to store whom I have called 3 times being told they would check with tech and call back..... still no call back! Called for Frank again today who was busy with customer and was told again he would call back... STILL WAITING! Bottom line, I should have listened when other dealers said service at Fireplace and Patioplace is poor. I can assure you that it is! Please don't don't be impatient like me- order through smaller owner/ operator dealer! **The owner of the store contacted me to resolve the problem after posting my last review. Marci scheduled for a service crew to come out quickly and diagnose the problem, which ended up being a faulty burner. The crew replaced the burner and everything worked as it should. The charge for the visit cost me another $200 but Marci considered it an install fee and implemented the 5 year parts/service warranty which wasn't available when I installed myself. All in all, I'm ok with this charge because of the warranty. My hope is that this experience will result in a positive outcome for Marci's stores, where in the future employees are more accountable for following up on calls from customers to more promptly try to resolve any questions or issues. Service after the sale.

Purchased gas logs about 5 years ago. I contacted the South Hills location and spoke with Greg and…read moreexplained my problem he intern researched my situation and he provided prompt and knowledgeable servic. Greg was engaging and very polite and professional. Thanks Greg

I've worked with Josh on several projects through three homes. Super reliable, professional, fair…read morepricing and a nice guy. Glad to know a business like his in the area.

Responded and kept appt as scheduled. Priced extremely fair. Placed a brand new dryer vent through…read morebrick wall. Would definitely consider hiring him again for any future jobs...and im sure we will need many.

I only have amazing things to say about Mike at Pittsburgh Gas Grill & Heater. He took the time to…read morewalk through all my options for my new home and presented many different prices, log, and starter options. I was able to make a choice that fit the look I wanted and budget best. He was extremely knowledgeable, kind, and patient considering how busy they are. He called me back asap to schedule my new fireplace at their earliest convenience. ALSO- All of their companies product's are Made in the USA. SHOP SMALL & SHOP AMERICAN MADE!

The owner Mike came to service my grill and I bought gas logs a brand new fireplace and he…read moreinstalled the fireplace in no time serviced grill and it was awesome. My fireplace looked beautiful I had an old wood burning and I switched to gas logs with a remote I love it and grill looked brand new he cleaned it painted it it literally looked brand new he worked efficiently but was not there for long about an hour and half and 20 minutes of that time we were just talking and Mike is great I'll continue to use him for my needs. He also cleans dryer vent furnaces mailboxes flag pools stoves heaters firepit H20 tanks gas lines gas lights / electrical led lights and he also does installation for gas lines heaters And his prices are very fair extremely pleased with the service very happy.

Excellent work at a reasonable rate, and was able to start work within 2 weeks of outreach! Charles…read moredid brick pointing service for us, mostly redoing a past shotty job. Came first for a free quote, pointing out what was mishandled and how he would amend. Fully recommend. Thank you!

They didn't service my area. No review able to be given. But they did reply promptly.read more

Very efficient, effective, and courteous. Dealing with the maintenance and repair of gas burning…read morefireplaces isn't always easy or cheap, which is why having a well-established group of professionals do it is the best strategy. this is a small family owned business, and they do what it takes to get the job done right. You also feel like you're talking to real people, as opposed to have an impersonal interaction. Thanks for your great work, and great service. We'll be sure to continue working with you for many years to come! Omid

Unable to help me with a simple chimney cap installation. Very disappointing,read more