I know this is harsh but this store falls way short of where it should be
The most important, led my the Chinese couple up front who opened this location the outside staff IS EXTREMELY adolescent and immature
Welcome to a Chinatown type management style. (try that)
First there was Chinese Japanese, he Japanese Tex Mez, what now Chinese, Kosher and the Chinese street Hahal carts?
The outside staff mind everyone's business and resentful and judgmental of others
And only deliver competent service if you are a regular or spending big
When I walk in before my husband, a 30+ man, "how yo doing?", after my husband walks in and this dude ignores the man, com on go hit he bars, even at 2 pm in the afternoon.
Speaking of Chinese, the place has poor Feng Shui, the dining room is uncomfortable from the layout and the bath tiles on your table are annoying.
The food
This is a Kosher Deli
The menu is creative with deliciously described Jewish entree, soups and sides
The soup, chicken and entrees are closer to authentic and of the quality these high prices demand
The hot sandwiches of nitrite laden corned beef and pastrami are below par off much cheaper Ben's or Carnegie (not cheaper but huge portion)
Fine and Shapiro, though not upscale tables and bathrom, gets TV stars, has vastly superior provisions and I believe they purchase from Nassau Provisions.
The turkey, Tongue, brisket, hard salami or ok, nothing exciting.
I bought corned beef for mom on mother's day and surprise so did my brother from Ben's , ben's made this corned beef taste like a Greek diner. No comparison
However, since it had no fat, it would be ideal for a 80 year old on a non fat diet.
Anyone knows, your everyday corned beef, especially expensive kosher, has to be hot and juicy without going very fatty or almost chewy like this stuff. It is a simple fix, for most of their food is not one made, they purchase it.
The matzah ball soup had nice presentation and was very good.
However, tha late night snack with my husband was so uncomfortable for we were not spending more than $30, so the waiter doesn't care much, the chicken strip had no sauce I had to ask for it. Took ten minutes.
The busboy stared at me however never filled our coffee, he was like a depressed low caste member of society. The the Chinese owner is always counting something and never checking the tables to see if everything is OK?
The owner's wife is the most pleasant person.
Like a lot of East Side misses, he deli staff is so inexperienced, they make mistake with expensive food and as you instruct hem the Mgrs come over and make faces like there is something wrong with you.
Hey staff, is anyone there 5 years, is there anyone Jewish there. Knock, knock, anyone home?
Anyone work waiting tables before, minding your own business?
The smoked fish is a huge disappointment though some are ok like the sable, the whitefish (not salad is tasteless), the pastrami salmon very forgettable, the regular salmon seem o be from a too lean a salmon. Bottom line, someone is skimping on burchasing from a better, higher quaity source.
The homemade Knish are good, the barbecued chicken looks v good.
HOWEVER - the lack of a culture of professionalism, treating all customers equally, the judgement nature that starts at the top, and the intentional cutting of corners from hiring, training, and especially buying cheaper quality of corned beef, pastrami, smoke fish that reeks profitateering at the expense of fulfilling a respectable promise.
Why is there never anyone standing at take-out?
Maybe I have seen better and if I just came over from Africa this place would be a thrill. read more