Brandon is a spectacular Project Manager!! We were able to come up with a plan together after there was significant water damage in my home. I can't wait for the project to be completed!! Thank you, Brandon!! read more

There is a SIGNIFICANT chance you will end up in court. 24Restore's communication is non-existent & unprofessional. The work they started in April '25 is still not finished (March '26). They will ghost you for weeks at a time and blame insurance, or tell you the project manager has left on military leave (twice!!). Then they will call you and literally tell you the work to be completed is not considered a high priority. If you want to avoid a PAINFUL experience, avoid 24Restore. read more

Stay far away from this company. In my experience, they treat their contract like a blank check. If you question charges, they respond by filing in Minnesota conciliation court. They volume-file cases and run it like a mill--the judge gave me roughly 30 seconds to speak, which isn't enough time to present evidence or explain discrepancies. There were major issues with their documentation, including missing moisture data and psychrometric numbers that made no thermodynamic sense. None of that mattered. There's simply no opportunity to walk the judge through the errors--the court focuses almost entirely on the contract, not the quality or validity of the work. If you're curious how often they do this, the MCRO website is public. Audit your bill carefully. After I requested itemized line charges, taxes were removed from my bill. Also watch for 150% "after-hours" surcharges that you did not request. These appear to be based on their internal scheduling, not customer choice. If you're the last stop for a moisture check, you may be charged 150% more for their convenience. Their interest rate also appears to exceed Minnesota limits, which is another red flag worth verifying before signing or paying anything. On top of that, the office staff were some of the most unprofessional people I've dealt with--hostile, dismissive, and combative instead of transparent or helpful. If you don't want to feel completely ripped off, avoid this company. The whole experience left me wanting to cleanse my house with sage and holy water--and myself with a long shower. read more

Total ripoff. They're great at billing; poor on actually getting the work done. Sent two guys around, I thought to do repairs but actually they just got me to sign paperwork. Took a month to actually do the simple repair. Charged $ 7000 for a repair that took one workman a single morning to accomplish. Please do not consider these people. You will regret it. Can I give zero stars? read more

Do not hire this company. Worst company to work with. The company will overcharge your insurance company for supplies and labor. The project manager is nice until the contract is sign and the goes complete MIA. If you have any complaints file a formally complaint with the Department of Labor and with the Attorney General. read more

Do not hire 24 restore! My experience with 24 Restore was an absolute nightmare from start to finish. I hired them after a water leak damaged my kitchen, and I honestly wish I had never called them. The work was sloppy, rushed, and completely unprofessional. They left major parts of the job unfinished, gave me zero updates, and acted like it wasn't their problem. To make it worse, they charged me an outrageous amount for work that looked like it was done by people who had no idea what they were doing. I was left with a torn-up kitchen, a huge bill, and no accountability from the company. In my opinion, 24 Restore took advantage of a stressful situation and delivered the bare minimum--if that. I would never recommend them to anyone. Save yourself the headache, the money, and the frustration. Look elsewhere. read more

Warning: Avoid This Company! IMO-They underperform, communicate poorly, and untrustworthy. Promises are empty, costs can be hidden, and dealing with them is a headache. Choose a reliable provider instead. read more

Their claims department is unreasonable and rude. Looking to charge unrealistic prices in hopes customers don't look at multi page itemized quotes. read more

Be careful! Keep proof of EVERYTHING if you use them. Arrived 3 hours after my call, as told. The mitigation team did not fully go through each room to detect water. I told them the water was mainly around the exterior of the house but they were only testing in the doorways as they disagreed with me. I brought them to the outer walls. Moisture was clearly detected without a tool as we were standing in a puddle of wet carpet... They quoted 2-3 days and I agreed but they quoted me for up to 5 just in case. I told them I wanted someone to check on day 2. He said that everyone was booked until 3 days out so we would have to wait. I instructed them to move all contents into the garage for better airflow and to reduce labor charges (because they'd have to move items to one side of the room, removed carpet, moved them to the other side of the room, removed the remaining carpet then put protectors on the bottoms of items, then when they come back for carpet install they have to move the items again). However, they did not listen. I questioned their equipment setup and seeked a second opinion. We were told to remove the room's contents and add more fans. Frustrating since I paid them to move the items already and some items had been damaged by the mitigation team (which they would not reimburse us for about $175). The 2nd person found additional moisture areas that 24 Restore missed, some puddles. By Day #2 no moisture was detected. 24 Restore arrived early on Day #3 to remove their items. The actual drying time was 2 days but they didn't have time to come over, the equipment was at our house for 2 1/2 days but we were charged for 3 days and about $2000 OVER the quote even though nothing changed. I bothered them for 1 1/2 months. They kept sending me bills but would not return my calls to discuss. Eventually, I found an employee who helped me and the bill was eventually adjusted. Terrible customer service and luckily I kept track of everything and had proof for my side as they required proof. read more

DO NOT USED THIS COMPANY!. It took them over 4 months to finish a basement that should have taken a week, 10 days at most. When the worker's showed up, they were great, but to get them on the schedule, that's another story. It would be weeks to see them again. There upper management is pathetic! If you do use this company, good luck, you're going to need it. 0 Stars! read more

Worst experience.. let them job done before u pay that big amount.. won't compl the job done if u paid upfron.

Did our bathroom after water damage. Mitigation services were good, but restoration took 7 months (initially said it would be done within 2). Very disorganized project manager, poor communication. But that's not the worst... We reduced cost by choosing ceramic tile (over marble), not replacing in floor heating, painting instead of redoing wallpaper this lead to a savings of around ~$9,000. They sent me a change order towards the end without explaining what had changed which I signed (my mistake) then at the end noted that the 'savings' we had made with our choices had to be offset by the additional labor costs incurred. The 'additional' labor just so happened to be exactly $9,000. This was more than 25% of the entire estimate (materials and labor) at the beginning. Kicking myself for signing without knowing what it was. Don't hire this company, run. read more

they were quick to respond. their service is terrible. The project manager I have now will not respond to my calls or emails. He is rude and very unpleasant to work with. i has been 5 months nd still no completion date. the contract said completer by May 15. joyce T read more

Thank God for 24Restore and, more specifically, Tony. After 4 MONTHS of dealing with another contractor giving us the run around for repairs from a small flood, Tony swooped in and got our house fixed in about a month. The teams that came in (drywall, carpentry/flooring, and trim) were professional and worked efficiently. I felt comfortable with them in my house (all men), which is very important to me as a woman. There were a couple scheduling hiccups, and the final team showed up hours late, but they still got the job done that day. I would've also appreciated that team laying down tarp or something on their path from the door to the kitchen because a lot of snow and mud was tracked in. The flooring guys took their shoes off at the door and the drywall guys wore shoe covers the whole time. If, God forbid, I need a restoration company in the future, I will be calling them and requesting PM Tony. read more

Working with 24 Restore was a nightmare. The technicians that they sent out were 50-50 - some did very good work, some did not. Some did not speak enough English to be able to explain things to. Water leak in pipe in wall of bathroom was fixed by a different business, and they were the ones who sent out 24Restore personnel. The "demolition" team wanted to demolish a lot, a lot more than was needed (such as tiles on the bathroom floor, not even near the leak in the wall). And they were demolishing things before I had seen or signed a contract with them. My feeling was that they were scammers - trying to get me to agree to more work so that the insurance company would pay them more. It took 9 months to fix things, due to their incompetence. Bathroom vanity was destroyed by the demolition crew and it took two attempts (2 months) to get a new vanity installed as the first one had drawers that would not fit with the position of the drain pipes; a sign of incompetence as that should have been double-checked. Then 4 attempts (6 months) for them to get a sink that fit. In fact, In July they finally ordered the sink that I had suggested in March. It fit, of course. Very little contact with the project manager during all this time. Unprofessional, not competent behavior on this part of the project. In the (8) changes of the contract updates during this time they added over $4000 to the price. Again, scamming as nothing new was being done. Perhaps the accountant/business office is incompetent, but scamming seems the more likely answer. It seemed they hoped I would sign with the higher figure so that I would have agreed to the higher value. I did refuse to sign and requested that the number be changed back. They did request nearly $700 more from the insurance company for the vanity; not sure why as the vanity was a part of the original work. Insurance company did pay it. And, at the start they charged more then what they had negotiated with the insurance company. I requested an explanation several times, but I gave up with my project manager's incomplete response and paid the extra nearly $500 anyway. From the first day to the the last day I always felt the company was scamming, either homeowner or insurance company. The project took too long, never knew if the workers who came out would be professional or not. I would avoid this company if I were you; I will avoid them, too. read more

This place is the very worst company I have ever worked with. They showed up, promised to work with my insurance and only do as much work as the insurance would pay for. They then ended up in a dispute with my insurance company, and threatened to send me to collections because my insurance company (a very reputable company) did not initially agree to pay what they asked. The root of the dispute with the insurance company was also based on the fact that 24Restore failed to communicate with the insurance company, who had reached out to them multiple times to deal with the balance. Never, ever, work with these people. read more

I hired a different company originally to do the mitigation and rebuilding after my basement flooded. The mitigation phase went well, but getting that company to proceed with the rebuild became impossible because they emade promises they didnt keep and went to great lengths to avoid to communicating with me. I then hired 24 Restore to finish the job. They've demonstrated exceptional levels of quality, relevance, clarity, and professionalism communicating with me, my insurance company, and the mitigation company to release the contents of my basement, which they continue to hold in storage. 24 Restore has coordinated each step of the process with my insurance company. The insurer has approved their cost estimate, and the only thing holding up a start date remains the return of my property from the mitigation company. Chris Anderson and his team are consistently professional and act with integrity on my behalf. This is the kind of customer service you just can't buy. read more

I would give this company a zero-star rating if possible. This is a terribly run organization that I do not recommend to anyone. They gave me a project manager, Domminick Levitt, that was extremely shady and only did the bare minimum yet billed our insurance for maximum price. He bragged that insurance companies do not like using their company because they charge 20-30% more. Naively I thought I would see some benefit of this, but I was wrong. Domminick told me that the job would only take 2 weeks to complete, but it took over 4 months. During the process Domminick's and his crew did a lot of damage to our property that they refused to take responsibility for or pay for. Here are just a few of the atrocities we encountered: * Domminick sent cheap day laborers to move our property into a pod, but they didn't protect any of our property with moving blankets or protective plastic dust coverings. They took our bed sheets and coats and threw them in the back of the pod then threw lumber on top of them. They also dropped our mattress in the grass and ripped it up. To top it off they didn't even put a lock on the pod. When we confronted him with this he lied and said that pods were dust proof, and that because the mattress was heavy, the cheap labor had every right put our mattress in the grass and rip it. He refused to buy us a new mattress or clean our sheets and coats. If you dig through their company's website, they advertise that they have a professional moving service but it is nothing but a lie (https://24restore.com/contents-cleaning-101-minneapolis/). * Domminick measured the flooring wrong and when it did not fit like planned, he tried to pressure my wife into putting a transition strip in the middle of a hallway to avoid a delay in the restoration. Even the installers he hired told us they would never do that in their own homes. * The day laborers also put some stains on our carpet, and Domminick lied to me and told me that my kids made the stains and refused to clean or pay for. * To replace the floor in the bathroom, they had to remove the toilet; however, Domminick did not put any money in the budget to have our toilet put back on nor did he inform us it was our responsibility. Again, refusing pay. I left 5+ voicemails for Domminick's boss but he never returned my calls. Only after complaining through the Better Business Bureau, did we finally hear from Domminick's boss Brandon. Brandon ended up paying for everything and cleaning our property (everything Domminick told us he would not do). Just a terribly run organization. The project managers and management hide behind a call center so they can ignore your calls. Stay away from this trainwreck!!! read more

24Restore - Damage Restoration Near Me - Ramsey, Minnesota

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I hope you are reading this before hiring this company. I feel absolutely robbed. Had this group recommended to us when our basement flooded. Overcharge and obfuscate is the SOP for them. Charged $2000 for rental of equipment that can be bought new for under $500. We fired them and paid the bloated bill for the work done. Months later, they bill us for the rest of the job, which we found a fair and reliable contractor to finish. I'm still arguing with them for the clearly bogus billing. Zero stars, do not recommend read more

Things started off great but have gone down hill sense. The extraction team was worth the money. The other money was in my opinion was mostly money down the drain. I will add photos soon to show you what the work done looks like. I had a shower with walls before the demolition but not now. No walls but to be fair my new project manager did have someone come out to give him a quote. Asked for an update with no reply. They only paint the sheetrock they replaced so I now have two tone walls. When electrical outlet covers were installed some the sheetrock install was so bad there are gaps around the outlets. The carpet installed was so low quality in my opinion that in two of the three rooms I have had new flooring installed. Molding for the floor is missing due to the contractor that came out when he ran out of molding said he was done. I get a kick out of the fact they responded when I gave a good review about what the extraction did but no updates after the rest of the project went down hill. You will save money and have a better outcome by hiring your own contractors to do the repairs. The people who recommended them have told me how bad they feel knowing what I am going through and more then likely will not refer them again. read more

I hired 24Restore to put in new plank flooring, open up a wall for a new doorway, and install a new barn slab. The contract gave them a generous 6-week window to complete 3 days worth of work. 3 days. Well, they ended up coming by about 15 times--maybe more! An unlicensed electrician cut a thick electrical wire (romax) which was NOT SUPPOSED TO BE CUT! He did it to save time and to avoid having to hire an electrician to run the wire up and around the new doorway. The project only went DOWNHILL FROM THERE. They messed up pretty much everything they did. 24Restore kept ordering the wrong parts, they left a lot of work undone. To be continued (it gets worse, much worse)... read more

Terrible, scammers and oppurtunist run this company- be warned. They claim they'll bid your project and work with your insurance to cover damages but in the end they price inflate, rip you off and make up non- sense charges. Don't even let this company into your home! read more

Worst service ever. Just left me and my family hanging with a ripped up kitchen and water damage to never come back. Stay away at all costs.

Wouldn't recommend this company! Please do your research. I would recommend to communicate with them via email to have a paper trail of all communication, thank goodness I did. The company has the tendency to do things without submitting change orders. Our insurance company approved our floor selection, two weeks before the flooring was supposed to go in we get a call from our project manager telling us the flooring we selected was too expensive. We need to go to a local hardwood store and select a flooring between a certain price range which ended up delaying the project. The company also left a lot go things undone and threaten they have the right to remedy according to the contract but refuses to work around my schedule. Poor communication on the company's end. Due to the company's lack of communication I received a certified letter from them threatening take me to conciliation court and a mechanical lien. I had to file a complaint with the Attorney General's office and the Department of Labor and Industry to get the project manager's boss to email me back. We had them service our home in March 2024 and I'm waited until now to leave a review because my case recently resolved. read more

Terrible - so bad. A guy name Sean and customer service was horrendous. I canceled them mid job nothing was working right and the workers were unprofessional. If I could give 0 stars I would read more

We had a small garage fire on 7/3 and contracted with 24Restore to clean up and rebuild. It's been a nightmare since Day 1. Demo crews showed up on schedule but someone forgot to order a dumpster, delaying demo until the following week. Since then, it's been nothing but delays and mismanagement by the PM (Swayze who supposely quit a couple weeks ago), Sean Hawkins (construction lead), and everyone else. Soda blasters showing up on the wrong day, carpenters not completing the boxing in of the new soffit structure, materials ordered incorrectly or order months after it should have been, being told work was scheduled for a specific day only to be told weeks later "I don't see anything on the schedule" and other non-stop nonsense. We gave them some siding info for the main portion on 7/28 which they acknowledged receipt of. They had to do a sample match for some shakes we had which should only take 7-10 days. It took them 6 weeks and siding wasn't ordered until the first week of October! They replaced sheathing in on 8/29, but didn't put a vapor barrier up, leaving brand new (and old) sheathing exposed for 2 months now despite numerous request to have Tyvek or something put up. They have finally agreed to let us out of our contract, but they're delaying that too. Scheduled a meeting for today last week, but then canceled it Monday for some BS internal meeting. They're refusing to get us a change order in a timely manner, refusing to give us the information of the siding order so our new contractor can order it, and refusing to give us verification that they paid their electrician subcontractor who may be a lien on the house. They want to meet in person (which we have no desire to do) but are demanding we come to their office. See attached picture. This is the current status of our garage almost 4 months after a very small fire. Two competitors told us this small project should have been done by mid-September. Do yourself a favor - work with Paul Davis or Restoration Network instead. read more

24Restore - Damage Restoration Near Me - Ramsey, Minnesota

I had a rather unpleasant encounter with 24Restore and felt compelled to share. I initially reached out to them for a roofing quote and have found them to be quite dishonest so far. The salesperson, Adam, promised me that I could easily cancel the contract without penalties if I chose to back out early. However, this was absolutely untrue. When I tried to cancel the contract, 24Restore refused to send me termination paperwork, leaving me in the lurch. This has been nothing short of a frustrating and unprofessional ordeal. Right from the start, 24Restore was not on the ball with their communication. Their claims team didn't respond in a timely manner and unable to coordinate with my insurance adjuster. In addition, they were contacting the wrong insurance company at first--and made other errors based on poor internal communication--so I let their claims rep know this was not acceptable and wanted the paperwork to terminate the contract in the first week. Instead, 24Restore went ahead and ordered a permit from the city. Then, their employee, a team lead named Brandon, attempted to charge me for the permit fee and even added an aerial view fee in order to get the lien waiver and contract termination; he said he'd waive the aerial view fee in exchange for payment of the permit fee (He did this knowing full well that 24Restore could have requested a cancellation and refund from the city. Very shady). So I contacted the city and cancelled the permit. The city even agreed to *fully refund the permit fee to 24Restore* and left a message for the person who requested the permit stating they'd be returning the fee. This has now been going on for months. I've done everything that Brandon asked--and have recently provided proof that 24Restore cashed the permit refund check provided by the city--but I still haven't received the lien waiver or contract cancellation. I've had to go to the BBB and Attorney General to try to get this issue resolved...and hopefully will soon. This is a waste of 24Restore's time, too, so I don't understand the end game here. It's like they want to punish you for deciding not to do business with them - so weird. Overall, my experience with 24Restore has found them to be unprofessional and untrustworthy. Anyone considering their services should read the negative reviews and proceed with caution. read more

they screwed up everything the touched, didnt finish the job, and ghosted us! we had no project manager, just some slug who never even came out to see our house. I would strongly advise you to stay away from this so called company! worst experience I've ever had! read more

Worst company ever. Been 4 months not done with the work. Don't hire them please. Bad quality of work. No communication shows up work about one hour and leaves read more

Shady business! They SAY they work with your insurance to agree on a price before work starts. They did the demo on my home water damage, then 2 weeks AFTER the rebuild was supposed to be done I call my contact there (Eric) and he tells me they forgot about me! They got a crew in right away to finish the work after that, but did NOT negotiate with my insurance company on the price, leaving me on the hook for a big chunk of the bill. I never had a chance to accept or decline the agreement to do the work because of this, and after months of explaining this over and over to the same person, they send notice to pay or face legal action - which I would have been happy to fight them on, but life has me to busy at this time to do it. Do yourself a favor and find someone else. They are truly awful and the most shady business I've EVER had to deal with. Never again. read more

Do yourself a favor and find something else for your restoration job. Our experience fits so many of the other bad reviews posted. We have been in a kitchen restoration project for over seven months. Brandon refuses to return my calls, and even though I fought tooth and nail to get them the money they needed for this project, they've continually pushed out the end date and provided us with subpar craftsmanship. The team is unresponsive and weeks go by between workers just to finish simple projects like backsplash. This team has created as many problems as they have solved. We have been beyond patient as every single stage of this project has had issues. Their tactics are simple, if they don't wanna deal with some thing, they just stop answering your calls, and do the very bare minimum to get the most money out of you possible. Steer clear of 24 Restore all together. read more

Our home was damaged by a flood a year ago and is still not complete. Our home now has more damage because of this company. They were unprofessional and caused me to go into debt. They never pulled permits. The "craftmanship" was something a child could have done better. I do not recommend. read more

This seems like a very shady business. We had a fire in our garage. We were working with our insurance and they had arranged for a restoration company to start the clean up process that was not 24restore. A man from 24restore just showed up and claimed our insurance had called (which was not the case). Found out that are listening to police/fire radio and then showing up at the homes where fires happened. It is like an ambulance chaser but for fires. Felt very predatory and invasive in a vulnerable time. I am glad I saw through it off the bat. read more

They really felt like a scam. All the niceness, no disclosure about the bills, process, or anything. Once you know it, they are invoicing you for loads of money. They tarp the side of my garage, something I can simply do in 30 min and I was charge $1,199 later. I even have to re fix the tarp myself. There was no disclosure of pricing or anything. No consideration for me. I fell like they just want the money. They approach me wanting to help with my fire damage. I had positive contractor experiences before and so I allowed then to help. They gave me a nice, simple, story about getting it fix, and about how I wont be charge until after everything was fix. Also that they will take care of dealing with the insurance. It was my 1st time occurring a fire damage to the side of my garage and so I trusted their expertise. Then their bills started to come and they will tell you that you need to pay up. Their bills and the ridiculous amount made me more worries than the burn siding on my garage. I also have to mention that I have to work on the whole process myself. I file my own claims, file a liability claim with the other insurance, talk to the adjuster, pay my deductible, extend their bills so I can pay it later, they kept asking me to call my insurance to speed up the process, and many other things I wish you never have to go through. read more

The company did a great job until the very end. They weren't able to find pulls for the replacement cabinets so replaced 1/2 of them and left it. They asked for final payment which we were hesitant to do based on the fact that the job was not complete. We paid in full and they did not complete the job. We were promised they were coming on more than one occasion, then nothing for several weeks. When I called, I was told that the project manager had left but a supervisor would reach out to me. That call never came. I paid in full and expected the job to be completed. read more

We recently engaged 24Restore for water damage mitigation and reconstruction services. I have engaged quite a few construction contractors, but I have never encountered one as bad as 24Restore. They were very inept from the beginning to the end for what was a rather simple reflooring in a basement and some drywall/shower repair. First off, the "project manager" was very hands off and unavailable for much of this project, which was delayed almost 2 months after the indicated completion date. He never visited the home after the initial meeting to take measurements, despite insisting that he had. The subcontractor they hired said that he never came to look at the work. The "project manager" indicated that the work had been completed a couple of times and asked for final payment but in fact the work was not complete. The subcontractor also said the "project manager" forgot to order floor transition and stair nose pieces which delayed completion. We were never able to directly contact him with issues as his phone always rolled to the main receptionist and then we didn't get responses for days or a week. He rarely responded to emails unless I copied his supervisor. The flooring subcontractor was also very subpar in laying interlocking LVP flooring. He cut the ends far too short which left a glaring gap between the existing floor moulding and the floor. 24Restore's solution was to add a base shoe and wanted to charge us for the time and materials. After we negotiated to not pay for this, they ended up installing quarter-round instead of base shoe which now looks ridiculous. The "project manager" also ordered a significant excess amount of flooring, transition, and stair nose pieces and refused to give credit for it (even though the transition and stair nose measurements were very easy and exact). I can only assume this was done to increase their revenue on the project. We will never consider using 24Restore for any future work. read more

This company is a scam. Be careful. They are immoral, unthical, and unprofessional. I was out of town and they destroyed my house without my consent, threw out all of my possessions and then slapped me with a bill for over $12,000 and then threatened to put a lien on my house! STAY AWAY FROM 24 RESORE! There are reputable companies out there, this is NOT one of the them! Their staff is very rude. read more

I wish you could rate less than 1 star. The mitigation was done well, ever since we have had nothing but issues. The work that was done was so awful-put warped wood back onto the doorframe and step and refuse to fix it, the wall repair has huge gouges in it and they want to charge for all of this which was supposed to be repaired. The site manager Dominic I have had to work with has been nothing but rude-texts, voice mails, phone calls and I have asked 10 plus times to him and called the office for a supervisor to call me-no one ever calls. I have filed a complaint with the BBB and hope the owner of this company is made aware of how customers are being treated. We will need to hire another company at this point to pay for the damage they have left. I wish I would have read all of these reviews before having them in my home. read more

Hired 24 Restore and regret it. Bad service, poor communication. Recommend not using this company.

Horrible and slow service and tactless employees. They were quick to jump on the damages to get their people in my house to start the clean-up and estimate but slow to finish the job or manage the completion of the job. It was too good to be true. They made me feel at ease with the initial phone screening and getting me to work with them but once the contract was signed, I had the worst experience in this cold MN weather and can't even live within my own home with running water or heat. If anything, they should be out of business taking advantage of customers like me and my insurance company because I have been suffering for weeks without access to a proper home when they guaranteed everything would be completed in a couple of days. read more