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    212 Motors

    1.6 (13 reviews)

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    Airbag deployment on wrecked expedition
    Nic S.

    Been looking for a Ford F-150 Raptor for over a year and finally found one I liked at 212 Motors. I asked them if I could put down a deposit over the phone and come take it for a test drive later, because I live out of town. They, of course, said they'd be happy to take a $500 deposit, but it was non-refundable and would only be held for 2 weeks because they sell vehicles so quickly. Red flag. If you sell vehicles so quickly what would be the concern with a refundable deposit OR holding it longer than two weeks? But, I decided I liked this truck enough to move forward, so I put a deposit down. On May 2nd I drove to Florence and purchased the vehicle. I wanted to use my own bank for financing, but when I got there they said there was a fee if I didn't do financing through them. Another red flag. They also asked me to sign a release form saying I wouldn't sue them if anything happened, and that if there were issues, we would just work it out together. Third red flag. But I moved forward anyway because I liked the truck and again, had been looking for a year. On May 12th (10 days later), the truck caught on fire and burned to the ground while I was riding down the interstate. I'm lucky to even be alive and regret that I didn't pay attention to the red flags. Also, the vehicle I traded in was a 2019 Ford Expedition that had been in an accident, with airbag deployment. It has been repaired and I fully disclosed the accident to them (hit a deer). I got $53k on the trade in. They now have my vehicle listed for sale at $65,999 and the carfax indicates no airbag deployment, which is false. Do what you wish with this information.

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    Car Town Kia USA Florence

    Car Town Kia USA Florence

    1.8
    (14 reviews)

    Great customer service. Hats off to the best service center experience I have had. Found out why…read morewas wrong with my car and fixed it in 20 minutes. Thanks

    Extremely Disappointed with Service Department - Major Lack of Accountability:…read more We had the transmission replaced on my wife's meticulously maintained Kia Sorento Prestige Elite at this dealership. While the repair itself was completed, the experience afterward has been incredibly frustrating and unprofessional. When my wife picked up the vehicle, the plastic protectant cover that protects the undercarriage was sitting in the back. She was told by the service advisor, Patrick, that he would put it back on and to give him one minute. When the car was brought back around, the cover was no longer in the back seat, so she assumed it had been reinstalled. It was not. Upon getting home, we discovered the cover was completely missing. There was only a small piece of foam dangling from the front. My wife immediately called Patrick and was sent straight to voicemail repeatedly. She had to call the sales department just to get transferred to service, only to be told Patrick was on vacation. After a full week, we finally reached another service advisor. He asked for pictures, said he would involve a manager, and that someone would get back to us. Another week passed with no update. When my wife followed up, the advisor became defensive, saying "IDK what you mean by taking it higher, I was only trying to help. Maybe you should get in touch with your service rep........Patrick!?!!" We went through the same runaround again and finally reached Patrick, who said he would "go look in the back" for the cover. And that's where we are now. This is not how you treat a loyal customer who just spent significant money on a major repair. The complete lack of ownership, poor communication, and finger-pointing between staff is unacceptable. We've wasted hours on the phone chasing basic accountability for something that should have been a simple fix. I would caution anyone considering service here -- especially for major repairs -- to think twice. We expected better from a Kia dealership.

    212 Motors - usedcardealers - Updated July 2026

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