I made reservations for 10 people for this past Sunday brunch for a family gathering. I was sadly disappointed with the seating area. It was 2 small tables with 5 chairs crammed on each side. It looked like a kid's table. I kindly asked for more space and was told there were no more tables available, they were all reserved and did not have any extras. Then I asked for an extra chair to put our personal stuff on, I was told there were NO extra chairs at all, all were being used. Fortunately, we are all on the small side, nevertheless, once we started eating, because the tables are so small, it creates limited space for your plates, drinks, condiments, water, any extras on the table, it created an uncomfortable awkwardness. It became a juggling act of moving plates around to fit and stacking plates, clean and dirty ones. There was just not enough space for all of us!! And 3 in our party were children, which did not eat much or take up much space, and WE STILL DID NOT HAVE ENOUGH ROOM!!! I don't understand how the establishment expects people to enjoy their meal with such cramped seating arrangements.
The plates for food literally had water on them after being washed and kept running out. The food kept running out and you had to wait in line for more. I ordered an omelette from the kitchen and after waiting quite a long time, it was cold and I bit into a pretty good sized onion skin that is usually discarded and not used in food. Needless to say, I was upset and actually took the piece of food to the manager, she apologized and spoke to the kitchen staff. I could not eat it after that. I had to ask for refills on coffee and drinks because our waitress was super busy and not checking on us.
I also could not believe that customers were made to form a line at the bar, in between the tables with guests on them to refill their own flutes of mimosas, REALLY??!!! Personally, I felt that was a bit degrading. A flute does not hold much, so there was always a pretty long line at the bar.
As soon as you make the reservation you are told that there is an automatic 20% gratuity added for more than 6 people, as well as reminded once you check in at the restaurant. I have no problem paying that, however, I also expect the service. I paid an ADDITIONAL amount on top of the 20% because it is the holidays and it was obvious that there was not enough staff to meet the needs and demands of the customers. I do not blame the staff for the shortcomings but someone has to be held accountable for the lack of appropriate scheduling, to include the kitchen staff, not just the wait staff and not having enough tables/chairs to meet the needs of the establishment. It is hard to believe that there was not one extra chair or table available for use and not sure if the young man was being honest when he told me that, but he is an employee and represents 201, so he must have been telling the truth.
I made reservations at 201 because it is one of the nicer restaurants in Salinas and wanted a memorable dining experience since it was a special occasion for our family. I EXPECTED quality food and excellent customer service. I will say the mariachi was excellent and the Grinch made us laugh so much, it was a great addition, but that was not the reason I chose to eat there. My family was very disappointed with their dining experience and hope 201 reads this and makes appropriate changes before it loses more customers. $30 dollars is not a lot to spend on a meal, however with our party I spent almost $300 that day, I don't make it a habit to pay that amount for unpleasant experiences. I will more than likely be going out of town for our next family gathering. I try to spend my money locally. read more