I have been in the apartment industry for nearly 20 years and we chose 20 Lambourne for our daughter. The ladies in the office do a great job! We have been really pleased with their communication and their customer service. When there are issues, the ladies are prompt with notifying the residents and do everything they can to resolve the situation quickly. No building will be free of hiccups, that's the nature of the business, but the most important criteria when selecting a community is the strength of the site team. read more

Unfortunately they have yet to pick up after themselves! The dog poop situation has NOT improved. Laying around everywhere for days, always a fresh pile right outside my window! Lots of noise here, from the screaming to running in the halls to random furniture breaking. It's like a zoo! read more

Worst place to live in Towson. Complete money grab. If you wanna get woke up by random alarms all night, roaches in your apartments, no parking, random rent raises and fees, incompetent front office/corporate office staff, and a mediocre apartment then move to lambourne. If not move somewhere else. P.s they keep all security deposits and often(I've heard other stories) send a bill for what you owe upon moving out. I paid cleaners, cleaned myself, and the apartment looked slightly better upon my moving date than it did when I moved in. They kept my deposit and charged me some bs I was never made aware of. read more

Okay so, I've been having problems with this place since I first moved in. In the beginning, when my roommate and I looked at the apartment that I currently live in, we found some things wrong with it but we told the leasing office that if they had fixed it before we moved in then we would be okay with signing the lease. They agreed to do this and so we signed the lease. Little did we know, after moving into the place, nothing was done about the things that we listed that needed to be fixed. Things slowly got fixed over the course of a few MONTHS when in reality it should've taken a couple days. Now, recently, my sink had malfunctioned and it regurgitated sewage water all over the kitchen and started flooding the apartment. It destroyed everything inside the sink and drawers. For example, our dishes, cups, and all our utensils. We can no longer use them because it has molded over and gotten extremely dirty from the sewage. I also had a dog at home by herself at the time who could've possibly drank or consumed the water on accident while she was trying to clean herself. I'm for one very lucky she didn't get sick and secondly I'm glad it didn't bleed too far into the actual household. But, because of this, she had freaked out and destroyed her bed and a portion of the carpet. I called an emergency service worker because it was late at night and luckily they came as soon as possible. They brought in a dehumidifier that should've dried out the area where it flooded and left it for a few days. Little did we know as well, our air conditioner had broken on the same day. I wrote an email to the office explaining everything that had happened and was quickly met with an email from the front office saying, "we will work on having these issues corrected as soon as possible." I sent all of the pictures I had of the flooding that had happened in the apartment and had to clean up most of the flood water myself. I also submitted a unit transfer that same day and requested to live in a different unit because after that happened, I was no longer willing to live in that unit anymore. After a day of the dehumidifier being on, we came home to an apartment that was 88 degrees inside. This became worse and worse as time went on. Getting to as high as 93 degrees at one point and staying that way for 5 days straight. Now two weeks had passed since this whole thing had happened and the only thing they did was remove the dehumidifier. Fast forward two weeks since the sink incident, I went into the office and had asked Robert, who is the resident service manager, what the update was on the transfer request and also the rancid smell that the flooding left behind, as well as the A/C. The only answer that was given to me was that he can't do anything until he hears from corporate. His tone was so careless and disingenuous that I could not believe someone like this is in this kind of position. He also said he never knew that the A/C was broken in the apartment. Which shows that he never even bothered to read the email I sent him and also resented it twice. He offered to put in a request to have the A/C looked at and have a temporary unit put in that day but we still have yet to see it. Ultimately, don't live here. Don't live here if you have any self respect because the respect you get from the front office, especially a person like Robert, is non-existent. I have no idea how much damage has been done to the apartment from this and neither do they, because you know why? Because the only thing they care about is that you pay your rent. They don't care if you can barely live your life because of issues that should've been fixed as soon as it happened. All they care about is that they get your money. read more

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Unfortunately if you had asked me after my first or second year, I would have said 7, 8 or 9. After this past years experience a absolute zero. The staff on-site is terrible other than the maintenance guys that they actually hire but they only work Mon-Fri til 5. The management on site is terrible, Robert is not effective, responsible and resident driven. He is out to make money. The building has massive internal issues like plumbing, pipes breaking , annual maintenance not performed unless you ask. They will slap a late fee for $70 plus right on your if you are a min past the 5th of the month with rent and take you to court right away. Then constantly text you when will you pay. Also they text you, no phone calls or even a face to face knock on your door. How impersonal is that! Also not worth the $1600 plus you'll spend bc they don't tell you about the $150 fees plus your water bill they attach to your rent. Beware !! Do not move in here!! It will cost you a fortune. You are better off paying Palisades or Avon price for the cost and headache this place will cause you! The only reason they got a 1 is bc of area Manager Nicki Taylor she is amazing and really cares and will listen read more

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I have tried to schedule a visit 3 times here. They have canceled ever time. I received a confirmation 2 hours before my appointment. I was never told it was canceled after that. No email no text even though the person at the desk said one was sent. It wasn't. I understand places get booked but very rude to waste people's time like this. read more

Wish I could give zero stars. Had a roach problem since the day I moved in. Currently have 6 dead roaches in my apt that I'd love to show the leasing office/manager. One came out of my ceiling vent. Was told to remove everything from my cabinets for a bug "bomb" that should remove them all, nope. Worked for maybe 3 1/2 weeks. Can't even use the trash chute near me because of the rodents inside. In the previous apt I lived in in Lambourne, they "lost" our move in paperwork and tried giving me $60 out of $300 for damages we had noted. Complete and utter scam. I'm currently living in a studio here that was $1910 last month and I live with bugs. Ridiculous Stay away. read more

I really enjoyed my stay at 20 Lambourne. Theresa Carson was such a joy as well, very professional, caring, and helpful. She was a major reason I picked this location over other apartments. All other stay and were good as well. I would definitely recommend this apartment for location and cleanliness! read more

Do not waste your money on this place! The main door into the complex has NEVER locked in the 7 months I've been there! Anyone can come and go 24/7, no security. I've asked 3 times for this to be fixed and they just mark my request as complete. Awful! And the roaches, rats and dog feces are disgusting! Trash everywhere! For $1800 a month, you'd think you'd get something worth having. Nope! 0/10 DO NOT RECOMMEND!!! read more

Getting to the end of my original lease and we decided to renew and stay another year. Some of the negative aspects of living here have taken their toll on us. We have had to leave the apartment at an inconvenient hour once due to someone pulling the fire alarm as a prank, but the new management is REALLY cracking down on the pranking, destruction, and noise complaints lately. Trouble-makers are actually getting evicted at this point, to cheers from the rest of the residents who just want to get a good night's sleep and wake up to hallways that DON'T have broken light fixtures and vomit. However, I feel like things are improving and that the new management listens to tenants' concerns, which is great. The location still can't be beat and I enjoy the free coffee and fitness center as often as I can. read more

Do not live here. My roommates and I have had numerous issues with this apartment. From maintenance not fixing issues to unnecessary noise complaints and many water outages in between, this apartment building is far too expensive for the way that we have been living. read more

I have lived here for a year and a half unfortunately. This was supposed to be temporary while I was looking for a house, but the market is terrible now. We have been fighting a growing mouse infestation for 7 months. The first 3 times I asked for assistance the pest control guy showed up outside the time range I was given, and I wasn't home. I called my own pest control person and he sprayed poison I guess...didn't do much. Long story short, now there are mice in my cabinets, kitchen drawers, bedroom dressers and closets, bathrooms. IO have found them dragging candy from my upper cabinets into my bedroom...everywhere. I have killed 18 mice myself with snap traps and glue traps. My wife and child are sleeping in a car because there are afraid of getting a disease or parasite living in the apartment. I asked them to please make this right and put us up in a hotel while they fix the problem. Instead she said we will have to wait 6 days for someone to come and try to plug up the holes. 20 Lambourne apartments can quickly become uninhabitable if the mice and roaches start taking shelter in your apartment. The staff apparently doesn't care about making things right either. I pay $1850 a month for what? For my wife and child to sleep in their car? This place is disgusting and staff does not care. I have an inspector coming from the city in a few days after I reported them. We'll see. STAY AWAY! read more

I lived here for two years and I loved it. Sad to leave, its in a great location (close to the mall, bars, restaurants, movie theater). My one bedroom was spacious and the walk in closet was very nice. Kristina (property manager) is great, she genuinely seems to care about the property and residents. My hall was pretty quiet (no loud parties) and I only heard the fire alarm once and it was for a legitimate reason. My only complaints are: at least one of the two garage doors seemed to always be broken and the cost of a guest pool pass for one day is unreasonable. read more

I would give 0 stars but that is not an option. Have lived here since Aug and it has been horrible. The bug issue is horrible. I'm a very clean person and do not leave food or dirty dishes out and they are taking over my apartment. Maintenance response is service requests are a joke. The office staff including the manager could care less about your issues. DO NOT LIVE HERE! Looks are deceiving! read more

Great location and a nice place to live in. Shout out to Theresa Carson who is always there to help and solve any issue regarding the building and Kristina George who has done great changes since she became in charge. They both always try make the building a better place to live in. read more

Since touring, the whole move in process has been super easy. The staff was super responsive even with small questions. The apartment itself is great value for the price. read more

I've lived here through several management teams. The current manager, Kristina, is the best by far! She has really put a stop to the college kid shenanigans, going so far as to stay here throughout the night to see for herself! No other manager has cared enough to do that. On top of that, she communicates with residents about anything happening that could impact them (painting, repairs, etc). The place is cleaner and quieter than ever. It is obvious that she cares and I am very grateful for her successful efforts to make 20 Lambourne a happy home for everyone! read more

They are super nice to you at first but once you move in it's a awful place to live. The management never gets in touch with you and there is construction here everyday. Something is closed almost all the time and it's just a bad place overall to live. Rats in the stairwell and the whole garage smells like garbage. We asked for a 10 month lease and they ended up giving up a 12 month lease because they don't know how to do their jobs. Whatever you do don't live here. read more

If you could give this place 0 stars and still write a review, I would. Don't rent here unless you like incompetent managers, trash all over, drugs throughout, appliances constantly broken as are the security locks and the garage doors A dump. read more

I have a laundry list of complaints for this place. It really has just been one thing after another and I cannot WAIT until my lease is up. I really would not suggest living here to anyone. 1) there was no hot water for the first week that we moved in. 2) the dishwasher did not work for the first two weeks that we lived here. 3) they purposefully failed to fully explain how the water bill worked. before signing the lease we specifically asked if any utilities were included with the rent. They told us that water was included. Come to find out, water is NOT "included" it is just added on top of you monthly rent that you have to pay. On top of that, there is no individual water bill; the entire apartment building has one water bill that is just divided up among the apartments. so there is no way to save on your water bill no matter how little water you use. 4) for many of the lights, there is no way to change the light bulb, only the maintenance people can do it. 5) also, regarding the lights, the light switches are hooked up in the most bizarre, petty, i know, but still. 6) there was a gas leak from our water heater, because instead of installing it with the proper cv pipe, they had installed it with aluminum foil basically. 7) in the nine months that I have lived here, I literally cannot count the amount of times the fire alarm has gone off. and it is always at night, ranging from 11pm to 3am. I am not sure whether it is the college students that live here just pulling the alarm or if it is just a malfunction with the system. regardless, it is very annoying and they have failed to fix it. 8) management closed the gym for three months, just to paint the walls. 9) they did the same thing with the club house. 10) our unit has a fire place. they used the fire place as in incentive to get us to choose this place to live. however, they failed to tell us, until after we moved in, that the fire place is merely for aesthetics; it does not work. it never worked. and it never will work. 11) finally, they simply do not answer their corporate phone. at all. these are only SOME of the things wrong with this apartment building. This review is already too longs, so I am just going to stop here. you get the gist by this point. ... other than these things, its actually an ok place to live... read more

The leasing office has The nicest people, especially Theresa Cason! She is so responsive and kind whenever I contact her, one of the most compassionate on staff. I consider her to be the BEST and knows the most about the complex. Thanks Theresa! read more

Where should I start I'm moving out Sunday I want to first start with the office staff Theresa is very cool and knowledgeable of her job tumor is ok as well and then you have the small lady Kristina George that appears to be on drugs I have had countless emergencies and she has shut the door in my face turned the lights out and pretended to work while just sitting on the phone gossiping about numerous things she does not have a clue on how to run a office let alone a complete development I have heard her say to staff as recent as last week in the hallway just lie to them tell them anything just see if they are willing to stay all she is worried about is taking people's money and not giving fair service until you file complaints or threatening to put rent in escrow she does not care about anything or anybody but her self the maintenance staff is a lot more caring than she is I can't remember his name but the tall guy with the beard and curly hair has come and fixed numerous things in my apartment and each time was kind courteous and always asked was there anything else he could do to help I would always see him near the pool I hope he isn't anything like Kristina she is so money hungry and never accomplishes anything I would not recommend living here and will not being renewing my lease I will also be filing a complaint with corporate for several other reasons please do not move here read more

My roommate and I lived here for two years while finishing up college. Over those two years, the amount of cockroaches that infested our home was incredible. We called an extermination service TWICE. The worst part is that first time the service came, we were not home and they left a note on our kitchen counter saying they only spray VISIBLE insects. Like, I'm sorry the cockroaches weren't walking around the apartment for your pleasure... we will make sure to call them out next time you're here. Ridiculous. Besides the cockroach situation, we have been having issues with them since we moved out in June. My roommate and I moved out a couple days before the date we wrote on the end of lease paper. When she went down to return our keys, they told her they couldn't take them. MIND YOU, we both live in New Jersey, so of course we weren't going to drive back down to Towson 4 days later just to hand our freaking keys in. Lambourne provided my roommate with a business card that had the address of which she should mail our keys to (because they are still refusing to stick out their hand and grab the keys from her). Turns out, they never got the keys after my roommate overnight shipped them. Would you like to know why? BECAUSE THE ADDRESS ON THE BUSINESS CARD DIDN'T EVEN EXIST!!!!!!! We were then informed that because our keys hadn't been received, we were being charged every day for the missing keys. Fantastic, right? Then, we have some final payments to make after moving out. We send the check as soon as we find out and 2-3 weeks later, we are getting calls that we are late on paying this billing statement. We are now being threatened for this whole situation to be taken to collections which shouldn't even be a thing because Lambourne has our check which they need to mail to the billing company. Upon calling them, they confirmed over the phone that they did receive our check but will not send us email confirmation of this so that we can provide proof that the check has been sent. Apparently, that's a "legal issue". How true that is, I don't know. But, it seems like that was an excuse because they are probably talking to us on the phone, breaking out into a sweat, because they're staring at the freaking check on their desk. If you enjoy feeling frustrated to the point that you start twitching, this place is for you. Otherwise, find somewhere else. read more

roaches roaches roaches roaches in apartment. i've seen mice in common areas. not worth the money. leasing office staff are never there and never answer the phone. entrance doors are always left open. maintenance picks and chooses when to show up. fire alarms always going off in the middle of the night & lots of randkm construction all over the building even tho it still looks like s^^t. elevators are always broken. stairwells are eerie and look like you're in a prison. live anywehere else read more

I just moved from Brazil and the management and staff were very prestative during my transference period. Now that I'm here, they continue to be very amicable and kind. The place is exacly as I saw in the pictures. The location is great close to the market and mall, despite to be easy to get public transportation. read more

***READ HERE: THE MOST HONEST REVIEW YOU'LL GET OF 20 LAMBOURNE****** I'd like to preface this review with: DO NOT LIVE HERE IF YOU'RE A PROFESSIONAL ADULT. You will absolutely hate it. The Atmosphere: -Rude/Stuck up office employees -Dirty/Destructive college students (there was literally throw up in the hallways for two days) -Beer cans everywhere, mountains of trash in the loading dock -ABSOLUTELY NO PARKING - you get one spot in the garage so good luck parking your second car The college kids are so loud and obnoxious and the "security" company does absolutely nothing. THIS IS NOT A LUXURY APARTMENT. Save you money and live somewhere else. There are mice, rats, and roaches. The stairwells smell like pee because people are too lazy to take their dogs out in the middle of the night and they let them pee there instead. I emailed an office employee about this issue and didn't even get a response. I rented a storage unit and they gave me a unit WITH a broken lock and then charged me $20 to fix it.... You pay for so much a receive so little in terms of a comfortable living environment. And if you complain about something or mention something isn't up to par you get incredibly rude and disrespectful office staff who really don't care about your living conditions. read more

Couldn't be happier with my experience in Lambourne so far. Theresa was very helpful and thoughtful throughout our move in process and the apartment is perfect for young professionals with a fair price as well. Would definitely recommend to any of my friends looking for places around Baltimore. read more

20 Lambourne Apartments is a great place to live. They take good care of their facilities, as well as their residents. It all starts with Kristina George in the Main Office of the building. She is amazing, caring, helpful and has a great knowledge of the building and surrounding areas. She takes great pride in her job, company and how she can truly help people find a great place to call home. read more

At first they'll be nice to you making you feel welcome over the phone. Then, I applied online as I was instructed from Theresa Cason claiming that the application registration was free. After that something went wrong with the network during the process when I entered all my information. As I called multiple times and left emails to get some help, they never returned my calls or even helped me out. I was just told that the transaction was never made, so I basically didn't bother dealing with this anymore untill I got a mail from NCC Business Service that I owe money coming from this apartment. Looking back, this apartment seems to be running some sort of a scam and they are only after your money. read more

Although the title suggests this could be fun, it's not. This was the worst rental experience I've ever had. Even worse than the garden apartment in New Jersey with the basketball court just outside my window. You might say, why so bad. Well for one, this is the place many parents stick their kids for their first years of independent living and that college experience. Then, you get quiet periods(few), while they try to study between binge drinking, puking in the elevator, passing out in the hallways, crashing their cars into the garage doors and pillars in the garage, people pissing off their balconies. Not to mention the courtyard where you can grill a burger or just chill with a drink. Not so enjoyable when people decide to walk their pets through the courtyard to shit and piss everywhere, stinking up the place. Since the doors require a card reader for access, residents who forget their cards, while in their drunken stupor, will force the doors open, breaking the door and leaving access to murderers and others. Oh, I won't talk about murders, the papers covered that enough! Of course the staff won't talk about it, even when asked. So, are you brave? Do you want to live here? Aside from that, the equipment in the building is old and fails often, if it doesn't fail, it doesn't perform well and/or is generally far from energy efficient. Take for example the elevators. They often break down (there's one in each building) and you would have to cross the building to get to the one that might be working. Then, it's heavily used, causing long waits. But not too much of a problem, five floors is not too much to handle if you don't mind ascending, or transcending a dimly lit stairwell. Speaking of dimly lit, the garage is a formula one track that is dimly lit, never clean and can be a harrowing experience, with many residence that don't give a shit about their neighbors, you can anticipate someone in your assigned space. Not happening often, but often enough that the local towing company cruises to six level lot looking for tows. On the equipment, as mentioned above, it's old and not energy efficient, so expect to pay at least 30% more on utilities. -more to follow! read more

It was a hassle at first. We'd just resigned the lease and the term hadn't started yet but when we needed to move across the country we were being denied getting out of the lease that had yet to start. Eventually we did get out of it and only had to pay a month to month rate for the overlap required (60 days) when moving out. I liked my apartment and the location and amenities but there were a lot of unruly college students. They were frequently breaking exit signs, doors, hallway lights, elevator panels, etc. And leaving garbage especially alcohol related all over the property. Often there was a lot of noise at night and vomit in the hallways and elevators. Around the Super Bowl I even saw an incredibly intoxicated girl leaving a party at an apartment, vomit in the hallway, spill her alcohol and sit in the vomit while I was on my way to the Towson diner. After spending about an hour in the diner I came back to even more vomit in the hallway and a friend having joined her and they were continuing to drink. As a working adult it felt a bit like living in a fraternity house and wasn't an environment conducive to getting a good nights sleep for a productive workday. I can't imagine how families with small children feel. Another big issue was the fire alarms were frequently pulled and even in succession. I suffer from anxiety disorder and several times they caused me to yell out in my sleep and have to be shaken awake by my husband. I'd wake up to a greatly accelerated heart rate and breathlessness. When we'd leave the building we'd find out it was only a prank. It was so frequent that we quit bothering to leave when they were pulled and bought ear plugs and used them alongside over the ear headphones. It also terrorised out cats to no end. I imagine with their more sensitive hearing it had to be painful to them. Basically don't rent here unless your only other option is the frat house. read more

I have been a resident here for 11 years. The service has always been terrific. The in-house maintenance man recently shampooed my carpet and he did a great job. I think this is a great place to live. read more

Let's start with amenities, when you sign a lease and a business center is one of the amenities but then it turns into a mailbox center. The business center gets moved into the lounge area but here's the problem the freaking lounge has been closed for a month... And now they want to close the fitness center. I would assume my rent is so high because of the amazing amenities... What am I paying for now? Another huge issue here is the idiotic college students, every weekend a party, my hallway smells like pot. Management has notes posted and emails sent about loud parties are not allowed. The problem is the lazy "security guard" does nothing when you call him. It's, and I quote "not my problem" There have also been 3 fire alarms in the middle of the night and one during the day. There has never been a fire. In my apartment the heat has stopped working 3 times in 4 months. The hot water has stopped working 4 times in the same amount of time. When I opened a ticket it took three days and me going down to the office to get the problem fixed. When I went down at 1pm I was told, "I'm sending someone right up." They showed up at 5:10pm. There is also no out going package service. If you are shipping something that is thicker than a letter you are SOL because the room of lockers can't be used in this way. And they hire such irresponsible people that they will steal my package if left in the office. To sum up there is nothing I can do, I'm here for 9 more month but you can still avoid signing a lease here. read more

I did not want to give this place a star, but I couldn't write the review other wise. If you are looking for luxury like their name suggest, you will not find it here. There are a lot of college students there and they treat it like a dorm. They leave trash everywhere, they pull the fire alarm every other weekend. The trash closet is full of trash which spills out of the doors (and trash is apart of your rent). They smoke weed in the stair wells. Twice I have stepped in vomit, that was just left there for maintenance. The elevators and garage doors are always being fixed. The gym is small and sometime they use it to sit on the equipment and drink beer. As if all of the above wasn't enough, you have to register with a mail service to receive packages which is 20 to start. If you are late picking up packages at a building where you pay rent its an extra 3 dollars per day. If you miss place your key after hours, you have to call a locksmith to let you in your apartment because 20 Lambourne 24 hour maintenance said it is against the law for them to open up an apartment that you rent because you cant find you key. They have a call box that you can't use because management don't know how to program it to receive more than ten area codes, which is convenient because if you loose your door garage/ key it cost 50 dollars. These people will charge you for every little thing that can they can think of. Maintenance find crazy reasons as to why the cant fix things. For example for about 6 months out the year I was showering at work because my water would not get hot. I was told that there was dust around the water heater. But I can't dust the water heater because they keep the door locked. I promise this is the last thing. The ceiling leaked prior to me moving in because the water stains were still there. While I was away my spare bedroom ceiling leaked onto my mattress for about a week and ruined it. Of course 20 Lambourne wouldn't cover the damage or the deductible, my insurance company paid for it. I have never experienced the things that I have experienced while living at 20 Lambourne, and I have been renting apartment all a cross the United States(military) for about 25years. The positive is Ms. Theresa. read more