I was going to another eye glass business and I tried Raymond opticians because I couldn't get…read moreframes that fit my face unless I went for another $200-$300 more than the basic frames. I tried Raymond Opticians and Leslie picked out a few frames that fit like the more expensive frames with longer ear pieces (just what I needed) and the frames were very comfortable also. I'm very happy with the results and the glasses for my Wife and I fit really well. You have a customer for life Leslie, and thanks.

They never answer their phones! Optician is only there 4 hrs a *week.* We could deal with all that…read morebut the employee Lindsay was so rude to my son, he asked me to pick up his prescription (which took over a month to fill) so he wouldn't have to go back. I saw what he meant. I really blame myself for trusting his vision to a chain store.

I called and left a message in their voice mail, and I'm still waiting for someone to respond. I'm…read morea new customer, and it amazes me that this is how they treat their possible sales. I'm just reading the other negative comments here and it scares me to deal with a store that apparently have issues.

Attentive and wonderful staff great ophthalmologist I was told they also have a hearing doctor that…read morecomes in good selection of glasses contacts but they will order for you and very personable amazing parking out in front and grade hours because they're open the weekends woolly Saturday

The associates at this business are professional, kind, patient and knowledgeable. I feel they put…read moretheir patients first. They have a wonderful assortment of quality frames that are also stylish. More importantly, they give advice about which frames will work well with your prescription. I appreciate that they have store hours daily except on Sundays. When I have needed adjustments or repairs, they have been great. I have always been pleased with their services.

From day 1 they support you with prompt professional attention which will keep me coming back. And…read moreif you have not been in to see them in a year or two they still treat you like family!!!

Only if covred by your health plan. NYC location - They're good, professional, customer-centere…read more Wish they could take care of my eyes medically. They did a fine job but misunderstood my health plan, NOT Medicare.Everything GOOD.

Loitering around the store 8:00-8:15! rather than getting to work is frustrating…read more Folks that work there are super nice and but for that would take myself and my eyeballs somewhere else. Will give them a push today at 4 stars for this reason.

Listen up fellow eyeglass wearers your search is over!…read morePlease don't thank me, thank the EXCEPTIONAL staff at Eye Design of Armonk, Jaime & Janet & associates. Why you ask? It's not complicated like my eye sight sadly, it's really very simple. THEY HONESTLY CARE ABOUT US! I'm seeing out of only one surgically repaired eye, a daunting reality until these wonderful professionals did their magic from a precise complicated correction, a dynamite flattering frame at a great price. Compassion, genuine empathy and sincerity all winning ingredients! You'll be thankful and a customer for life once you enter their world. God Bless!!!

Eye Designs of Armonk is fabulous! From the minute I walked in, I was greeted with friendliness…read moreand interest! Both Jaime and Sunny knew just what I wanted ... the first glasses they selected for me to try on was the pair I ultimately selected! ( Interestingly enough, they said that happens to them more often than not, a paradigm that denotes their unique and innate perceptions of their clients!). I can't say enough about their distinctive selection of eyeglasses! If you want a different look .... Go to Armonk's Eye Design! And importantly, their prices are similar to the more mundane products in other venues! To sum up: their service, selection, value as well as their understanding of what their clients need and want is unusual and important! I recommend this emporium without reservation!!!!!

To whom it may concern,…read more Oh, where to start? Ive been visiting this place of business since the early 2000s (i believe) - I've always had a rather pleasent experience. Most recently however, it might be safe to say that i have fallen victim to their most productive, effective and genuinely kind staff member, Lauren. She somehow managed to exceed all expectactions for a place i already held dearly in my heart. I recommend this place to anyone in need of a new pair of spectacles. Spectacles however shouldnt be necessary to clearly see the level of attention in Lauren's impeccable costumer care - because, just wow, really! To end things off on even more positive note, and if there were a scale of 1-10 on this matter, i would definitely go with a solid 23.7. Hands down! Very yours truly, JC

I am absolutely disgusted by the way I was treated at Raymond Opticians in New Rochelle,…read moreparticularly by an employee named Jessica. Jessica is completely unprofessional, rude and arrogant. My problems with Jessica started back in December when I went to pick up my glasses. She came out appearing visibly frazzled, rushed and upset. While handling my glasses in that state and handing them to me, she BROKE them. She then gave me another pair and basically said, "Here, just take these." About a month later, I returned and asked a very reasonable question: What happened to the original glasses that were broken? Instead of simply explaining what happened, Jessica immediately became extremely defensive. Since that incident, I have noticed a complete change in the way she treats me whenever I need assistance. She has been rude, dismissive and unprofessional. Today was the final straw. I requested my contact lens prescription because I wanted to purchase my contacts through Costco. The prescription that was sent to me was incomplete and was missing necessary information, including the diameter and other information needed to fill it. I called the office, explained that information was missing and was told they would send the corrected prescription right away. They didn't. After waiting approximately 30 minutes, I called back because I still had not received it. While I was simply trying to get this resolved, my calls kept getting disconnected. Eventually Jessica got on the phone. Instead of professionally asking how she could help me, she began speaking to me in what I perceived as an extremely sarcastic and mocking manner. She said things like, "What's the matter, Larissa? Are you upset? What's going on?" and told me I was yelling. The way she was speaking to me felt like she was mocking me and making fun of the fact that I was frustrated. I explained that I was in a loud environment and was not intentionally yelling. Rather than simply resolving the issue, she continued with the attitude and then said to me, "DO YOU WANT YOUR PRESCRIPTION OR NOT?" She then HUNG UP ON ME. I could not believe that an employee would speak to a customer that way over something as simple as requesting a complete copy of a prescription. I have also since heard from others that Jessica has a reputation for being rude to customers. I cannot personally speak to anyone else's experience, but based on the way she has repeatedly treated me, hearing that certainly did not surprise me. I genuinely do not understand how an employee can treat customers in such a rude, sarcastic, mocking and dismissive manner and continue to represent a business. This wasn't one bad interaction. My issues with her began when my glasses were broken in December, continued when she became defensive after I asked what happened to them, and culminated today with her mocking me, asking, "Do you want your prescription or not?" and HANGING UP ON ME. Completely unacceptable and incredibly unprofessional. I have contacted Raymond Opticians management directly because I believe they need to know how customers are being treated at their New Rochelle location. I absolutely cannot recommend this location.

I've been wearing progressive eyeglasses for 40 years already and have noticed that it's very…read moreimportant to take exact measurements of your eye characteristics and to be able to grind lenses that perfectly satisfy the prescription. I have found that Rafael does the best job of any other optician I've ever used in the last 40 years. Their precision is outstanding and the fact that they grind the lenses to fit the frames right on the premises gives them total control over all the characteristics that make a final pair of spectacles work perfectly. I highly recommend Rafael opticians.

Wonderful, professional and service with a flare. I would not think to go anywhere then here. They…read morehave a beautiful selection and have been willing to work within my budget. Thank you!

They couldn't be nicer here. Aside from having a wonderful selection, they are so kind and…read morewelcoming. They have fixed two of my glasses at no charge (despite my not buying anything) and are so helpful finding the right glasses and sunglasses for my face shape. New Canaan is lucky to have this shop!

This place is amazing…read more The optician there adjusted my glasses in a way no other place could. They look so sharp and comfortable. I admitted I wasn't a customer and she helped me anyway, at no charge. She's got the magic touch. I'll likely become a customer now This place is a class act!