I've been a member of Costco since 1984 starting in Kent, WA. Seldom have a complaint with the products of service. This will be first time I put it out there for the public to decide. 4 year ago I purchased two pair of glasses from the Optical department. The hour wait was something that fit with my schedule as I did other shopping while there. I picked up the glasses and something wasn't right with the correction (my first prescription glasses) but they assured me both sets were correct. (they had no way to check this at the time, I later found out). I took the glasses to my Ophthalmologist and the office confirmed that both pairs did not match the prescription. I got to do this process twice with one of the pairs. I guess a lesson was learned, on the optical departments capabilities and reliability. I have since learned of similar stories from other Costco Optical customers I've now know.
Hoping things may have changed a little in the department, I thought I'd try to get a new prescription in the current frames at some kind of reduction. No way, I was curtly told in answering the question. Rudeness is not something you usually run into at Costco, in this store or others.
I strongly recommend that any Costco customers, thinking of using the optical department in Norwalk, CT think again. It will be a frustrating experience at a minimum. There are too many other choices at similar pricing. read more