I got a bunch of sap on my truck thanks to some very inconsiderate trees in Prescott. Knowing full…read morewell how deftly organics can chew through a nice coat of paint, I wanted to get it cleaned off quickly. Most places I called had waits up to a week out, but Definitive was ready in a couple days. Stephan said he'd be at my house at 8am and damned if he wasn't there at 8 on the dot. I noticed they didn't employ a two-bucket washing method. If that bothers you, just a heads up but my truck was pretty clean to begin with (apart from the sap) so they went ahead and pressure washed it. Afterward they polished and waxed it. It wasn't at the level of a paint correction specialist but for the price I could hardly complain. They even cleaned up the frame rails inside of the wheel wells On god, the car looked like it just rolled off the lot. Well done, Stephan and gang. I'll be coming back for your business again and recommending you to everyone who asks.

I sent out a request. I'm a first response, if reasonable, I'll use you. These guys responded…read morequickly and said they could detail our truck that same day. A soda can had fallen out of my backpack and exploded the day before, hence the reason I was looking for a detailer. Not only did they come the same day, they split the job between our work and our home so we could finish our shift. The truck is fabulous clean! Removed the soda, grass and dog hair. This is a busy truck between dogs and football, it was pretty messy. They did a great job! I wish I would have taken a before and after picture. Thank you so much!

I recently tried Grand Wash at Cotton Crossing and Grand. I was looking for a touches option and…read morethis one is right down the street from me. The service there has been EXCEPTIONAL. They have been very helpful in ensuring I can use touchless by default but also use the brushes when extra cleaning is needed. A young man, Art has been particularly helpful. I recently added my wife's car to my account for a discount and couldn't more pleased. Keep up the good work!!!

Had a terrible experience with equipment malfunction & no help from staff or management. This place…read moresucks, go to any other car wash!

UPDATE: 05/12/2026: I reached out online for somebody to…read morecontact me and received a follow up email that somebody would contact within three days. I have not received a response yet. ORIGINAL POST: The washes at this location are GREAT! But trying to cancel the membership plan has been an absolute nightmare. Their membership system cycles to dead-end corners and when you go to the main site to cancel, it has a button to cancel, but leads to another cycle page. It has been super difficult to get in contact with anyone to cancel and has been super frustrating. I won't use them again for this reason--be forewarned if you are considering a membership. I had way way better service and easier communication with Cobblestone, who I'll be going back to. I had switched to Super Star because I thought the location would be more convenient. Cobblestone, I see now, though, is worth the drive.

Be careful when you let them help you at the machine. Today the girl there asked what I wanted and…read moreI said just the lite wash. She then proceeded to hit the subscription button, then asked me for my phone number. I told her I didn't want to give her that. She basically said she needed it for the subscription because it is cheaper if you wash your car twice a month. I restated I didn't want it. I have never had someone try to slide a sale in like that. Shady sales at best. There are a dozen other car washes around, I will be going to one of them.

Took my wife's new Civic for ceramic coating and they went above and beyond. Everything looks…read moreoutstanding! Price was fair and the service was great. Highly recommended!

Bill the owner of this lovely and efficient customization and car detail shop personally answered…read moreall my questions via phone, text, and seemed to have done the window tint and ceramic coating for my 2012 SLK (talk about amazing customer service and an honor!) Bill uses high-quality materials, he used Suntek for my 30% tint and made sure it was legal to drive in California (since I'm not too well-versed in car detailing and legal window tint shades at all). For the 7-year/lifetime ceramic coating, Bill used Opticoat Pro Plus over the body of my car, which has an amazingly smooth and glossy finish. He recommended Opticoat Glass Pro ceramic coating for my windshield and windows as well (to prevent high-speed rock damages on the freeway), which I happily agreed to get. I really appreciated all of Bill's thoughtful recommendations, especially knowing the weather up in the Bay Area where I'm originally from. All of these customizations together cost $1998, which is far less than what I had been quoted by certain shops back in the Bay. Also Bill's turn around time for coating and curing the car was less than 2 days for everything, whereas I had been quoted over a week back in the Bay (and with a much longer commute from where I live!) For the quality of service, details, and kind customer service, I'd recommend any friend in Arizona to go on over and visit Bill for detailing and work - 11/10! Thanks so much for making my old gal so spotless and more resilient, even in older age!!

Fast yes, friendly... It depends. They either seem to be short-staffed, and not friendly, or they…read moreare overly staffed and overly friendly. Sometimes I have been given a disposable dash wipe, other times I have not. I do appreciate the wipe when I receive one. Seeing as it is a drive-through car wash, with self-serve vacuums, not sure how much friendly I really need. I usually get a mid-grade car wash. I tried the cheaper one once. It just didn't fully clean my car. Monthly plans are available. Pay one fee for unlimited car washes for the month. There are also family plans. That means that another vehicle may be added to the monthly plan for a discounted rate. Free vacuums are under a shade canopy. Suction on the vacuums is powerful.

Today, I took my 2026 red Camry through the car wash, and the brushes caused several scratches on…read morethe passenger side of the hood. The vehicle had no scratches prior to this. It's kept in a garage. I reported the issue, and Genoris had me complete a damage/incident report. I requested the manager's phone number but was informed that one is not available. I will be getting estimates for the damage and expect the car wash to cover the cost of the repairs.

Chris at the car wash has been talking to me about getting a wash for about a month now. The other…read moreday he finally got me in the membership. Today when I went in some lady blasted out of the car wash and was in his face. He tried every which way to try and help this lady and the other girl. The bigger lady was literally in his face and she was clenching her fist. He even asked the lady if she could change a tire or something and she was so rude you could see it in her body language and she was still mad. For a manager to care that much about his job and his customers. I don't know what happened exactly but I know if a lady was in my face like that I wouldn't have been able to hold my composure like he did today. Wash is always up and running when I've been in and towels are clean. Got my membership because he remembered me and our conversation like old school customer service.

Pricey, $15 is their cheapest wash. Otherwise I was happy with the wash and kind attendant.read more

I love it here! They are always so nice and courteous. Randy the manager is always so helpful as…read morewell.

My windshield was cracked top to bottom going thru the wash. Accidents happen and when I pulled…read morearound and talked to the manager they took photos and had me fill out a report - all good. However they never contacted me, you can't call, so I filled a form on their site. They told me to file a new claim, but I explained I had already filed a claim, and then there was no response. I emailed them again, and this time they told me they had lost my claim and I had to file a new one. At this point the incident had happened 3 months ago. I could only vaguely remember the date and time, but filled it out again. This time, within 24 hours of submitting they said that my claim was denied because my windshield was already damaged. (it was not, in fact the windshield had been replaced about a month prior). No apologies, just "your case is closed" - I asked for clarification on proof of my windshield being damaged. No response. At no point did they show remorse, even a simple gesture as an upgrade in my wash tier or a free month or two would've been appreciated. Outside of this, I had enjoyed the wash and service, but they've lost a customer with how this incident went down.

Love this car wash! Super clean!…read moreGreat Customer Service from a gentleman named Jay. He was so helpful and friendly and even gave me a car freshener. I will definitely tell my friends & family.

It was good when it was under a different Management. Now that it is changed to wash you wash it…read moredon't go there a waste of money. One of the stalls doesn't even have a scrubber. The other stall doesn't get soap in the sprayer or in the scrubber. Soap or very minimal soap. Couple times had a couple bad times Time to find a new place

Great experience with Service Manager!…read more My Tahoe rear window defogger cable was busted as the attendant wiped the interior. I took it to the Chevy dealer who said it was a glass repair. Then went to Safelite who has replaced my windshield in the past. The receptionist said it would require a whole new window replacement at $600!! I explained the part was $14 on Amazon but I couldn't do the repair myself. She wouldn't consider any other options. I went back to the car wash and the manager there ordered the part and replaced it at no cost! Thank you Jackson's Car Wash! My only complaint: the wash never gets all the bugs from the grill.

Wow. Absolutely uncredible service. For just $40, I got the…read moreunique experience of feeling like I could have washed and vacuumed my own car faster and with better results. The sales team was especially impressive. Even after I clearly said "No thanks," they continued asking me about other services and memberships multiple times, turning a simple car wash into a surprisingly competitive negotiation. Nothing says customer service quite like arguing with a customer about something they already declined. As for the vacuuming, WOW! truly UNremarkable. The attendants were so careful not to disturb a single crumb that it honestly looked like the vacuum never touched the interior at all. Maintaining that level of consistency takes dedication...brilliance even. If your goal is to leave with the same dirty interior you arrived with, plus a little frustration from unwanted sales pitches, this is definitely the place for you. Honestly, i forgot why I only came once and realized this was a scam.

The gelcoat on my RV was looking like I had been thru the apocalypse. The sides and nose were…read morecloudy and looked horrible. I've had other RV shops advertising their services, and frankly, I tried 2-3 different places over the years. Then i found Alex about 3 years ago, and his guys at TNT did a really good job. Three years later, I call for Alex only to discover Alex had passed away. Sid and Romero came to my rescue (it took two guys to replace Alex; may he RIP). So Romero wrote up the order for a roof treatment, a hand wash and wax and a buff. Of course I drop it off in 112+ temperatures and the guys doing the work were extremely distressed by the excessive temperatures. All during the process, which took a full week, Sid kept me updated. There were some days the crew could only work an hour or two, then they had to stop. I got the call today and Sid had me come to hook up and drive the 5th wheel thru the wash bay. When it came out, the guys jumped on it. And hand dried the rig. I drove away with a 2014 Coachman RV that looks new. Will i go again? Sure. Kudos to Sid and the guys!

I take all of my cars to TNT for hand wash, regular washes, and detailed work. Ramiro is always…read moretaking good care of my needs. He's always friendly, and helpful just like all of the staff. Sid is my GO TO guy there! He's always on top of any concerns and takes great pride in the work that they do. He's responsive and friendly. It's great to go to a place that they know and recognize me. The prices are great compared to some of the other places down the road and their detail services are amazing! Your vehicle is a significant investment and recognizes that! I have been a loyal customer for 12 years!