I got a bunch of sap on my truck thanks to some very inconsiderate trees in Prescott. Knowing full…read morewell how deftly organics can chew through a nice coat of paint, I wanted to get it cleaned off quickly. Most places I called had waits up to a week out, but Definitive was ready in a couple days. Stephan said he'd be at my house at 8am and damned if he wasn't there at 8 on the dot. I noticed they didn't employ a two-bucket washing method. If that bothers you, just a heads up but my truck was pretty clean to begin with (apart from the sap) so they went ahead and pressure washed it. Afterward they polished and waxed it. It wasn't at the level of a paint correction specialist but for the price I could hardly complain. They even cleaned up the frame rails inside of the wheel wells On god, the car looked like it just rolled off the lot. Well done, Stephan and gang. I'll be coming back for your business again and recommending you to everyone who asks.

I sent out a request. I'm a first response, if reasonable, I'll use you. These guys responded…read morequickly and said they could detail our truck that same day. A soda can had fallen out of my backpack and exploded the day before, hence the reason I was looking for a detailer. Not only did they come the same day, they split the job between our work and our home so we could finish our shift. The truck is fabulous clean! Removed the soda, grass and dog hair. This is a busy truck between dogs and football, it was pretty messy. They did a great job! I wish I would have taken a before and after picture. Thank you so much!

The place is modern and clean, and the car wash and vacuums are good, but when they stopped…read moreaccepting cash, I stopped going there.

The service wasn't good, has gone down in quality since they have opened. The staff is rude and not…read morehelpful at all. The quality of everything, staff & equipment at this location is a great disappointment. I was expecting more of a result after the "Owner" wrote back on this yelp review but sadly its all for show. Which is okay. Car washes are at every other corner throughout the city. So no need to waste time or MONEY at this one. They have been beat & will continue to lose by the competition.

UPDATE: 05/12/2026: I reached out online for somebody to…read morecontact me and received a follow up email that somebody would contact within three days. I have not received a response yet. ORIGINAL POST: The washes at this location are GREAT! But trying to cancel the membership plan has been an absolute nightmare. Their membership system cycles to dead-end corners and when you go to the main site to cancel, it has a button to cancel, but leads to another cycle page. It has been super difficult to get in contact with anyone to cancel and has been super frustrating. I won't use them again for this reason--be forewarned if you are considering a membership. I had way way better service and easier communication with Cobblestone, who I'll be going back to. I had switched to Super Star because I thought the location would be more convenient. Cobblestone, I see now, though, is worth the drive.

Be careful when you let them help you at the machine. Today the girl there asked what I wanted and…read moreI said just the lite wash. She then proceeded to hit the subscription button, then asked me for my phone number. I told her I didn't want to give her that. She basically said she needed it for the subscription because it is cheaper if you wash your car twice a month. I restated I didn't want it. I have never had someone try to slide a sale in like that. Shady sales at best. There are a dozen other car washes around, I will be going to one of them.

Took my wife's new Civic for ceramic coating and they went above and beyond. Everything looks…read moreoutstanding! Price was fair and the service was great. Highly recommended!

Bill the owner of this lovely and efficient customization and car detail shop personally answered…read moreall my questions via phone, text, and seemed to have done the window tint and ceramic coating for my 2012 SLK (talk about amazing customer service and an honor!) Bill uses high-quality materials, he used Suntek for my 30% tint and made sure it was legal to drive in California (since I'm not too well-versed in car detailing and legal window tint shades at all). For the 7-year/lifetime ceramic coating, Bill used Opticoat Pro Plus over the body of my car, which has an amazingly smooth and glossy finish. He recommended Opticoat Glass Pro ceramic coating for my windshield and windows as well (to prevent high-speed rock damages on the freeway), which I happily agreed to get. I really appreciated all of Bill's thoughtful recommendations, especially knowing the weather up in the Bay Area where I'm originally from. All of these customizations together cost $1998, which is far less than what I had been quoted by certain shops back in the Bay. Also Bill's turn around time for coating and curing the car was less than 2 days for everything, whereas I had been quoted over a week back in the Bay (and with a much longer commute from where I live!) For the quality of service, details, and kind customer service, I'd recommend any friend in Arizona to go on over and visit Bill for detailing and work - 11/10! Thanks so much for making my old gal so spotless and more resilient, even in older age!!

Today, I took my 2026 red Camry through the car wash, and the brushes caused several scratches on…read morethe passenger side of the hood. The vehicle had no scratches prior to this. It's kept in a garage. I reported the issue, and Genoris had me complete a damage/incident report. I requested the manager's phone number but was informed that one is not available. I will be getting estimates for the damage and expect the car wash to cover the cost of the repairs.

Making another review, since apparently that is the only time someone responds to me. This car wash…read moredamaged my car over two months ago and they still haven't responded to me! Manager gets on here and says to email to get things fixed. So I have emailed over three times and still no response. Where is the accountability dash car wash??? So disappointed! Not worth getting your car washed here, go to super star!!

Chris at the car wash has been talking to me about getting a wash for about a month now. The other…read moreday he finally got me in the membership. Today when I went in some lady blasted out of the car wash and was in his face. He tried every which way to try and help this lady and the other girl. The bigger lady was literally in his face and she was clenching her fist. He even asked the lady if she could change a tire or something and she was so rude you could see it in her body language and she was still mad. For a manager to care that much about his job and his customers. I don't know what happened exactly but I know if a lady was in my face like that I wouldn't have been able to hold my composure like he did today. Wash is always up and running when I've been in and towels are clean. Got my membership because he remembered me and our conversation like old school customer service.

Pricey, $15 is their cheapest wash. Otherwise I was happy with the wash and kind attendant.read more

I love it here! They are always so nice and courteous. Randy the manager is always so helpful as…read morewell.

My windshield was cracked top to bottom going thru the wash. Accidents happen and when I pulled…read morearound and talked to the manager they took photos and had me fill out a report - all good. However they never contacted me, you can't call, so I filled a form on their site. They told me to file a new claim, but I explained I had already filed a claim, and then there was no response. I emailed them again, and this time they told me they had lost my claim and I had to file a new one. At this point the incident had happened 3 months ago. I could only vaguely remember the date and time, but filled it out again. This time, within 24 hours of submitting they said that my claim was denied because my windshield was already damaged. (it was not, in fact the windshield had been replaced about a month prior). No apologies, just "your case is closed" - I asked for clarification on proof of my windshield being damaged. No response. At no point did they show remorse, even a simple gesture as an upgrade in my wash tier or a free month or two would've been appreciated. Outside of this, I had enjoyed the wash and service, but they've lost a customer with how this incident went down.

It was good when it was under a different Management. Now that it is changed to wash you wash it…read moredon't go there a waste of money. One of the stalls doesn't even have a scrubber. The other stall doesn't get soap in the sprayer or in the scrubber. Soap or very minimal soap. Couple times had a couple bad times Time to find a new place

Listen i have never left a yelp review but this was so disappointing i need to. ONLY USE COINS AT…read moreTHIS LOCATION. I WAS CHARGED 40 DOLLARS from this 4 DOLLAR car wash. The card machine did not work so i scanned my card again at the 2nd bay from the left. The machine wasnt making any noise or starting the wash so i scanned it again and nothing. I moved to the next bay over and the same thing happend. I had to wait about 2 minutes after scanning my car and then it started working somehow. I was charged the initial 10 dollar hold but then charged a total of 40 dollars on one transaction and 4 on another. Very very disappointing because nowhere on any sign is the number 40 so its very suspicious and wrong. Had to dispute it with my bank and explain the whole situation. All for a car wash.... If i used coins im sure my experience would be much better.

I received a complimentary exterior detail service and let me tell you: Wow! The staff at Jackson's…read morewent out of their way to make my 10-year old car look like new. I forgot how sparkled-metallic-pretty my car was! So I recommend the crew here who are friendly and professional. I will definitely return for that much-needed interior detail job.

Wow. Absolutely uncredible service. For just $40, I got the…read moreunique experience of feeling like I could have washed and vacuumed my own car faster and with better results. The sales team was especially impressive. Even after I clearly said "No thanks," they continued asking me about other services and memberships multiple times, turning a simple car wash into a surprisingly competitive negotiation. Nothing says customer service quite like arguing with a customer about something they already declined. As for the vacuuming, WOW! truly UNremarkable. The attendants were so careful not to disturb a single crumb that it honestly looked like the vacuum never touched the interior at all. Maintaining that level of consistency takes dedication...brilliance even. If your goal is to leave with the same dirty interior you arrived with, plus a little frustration from unwanted sales pitches, this is definitely the place for you. Honestly, i forgot why I only came once and realized this was a scam.

I take all of my cars to TNT for hand wash, regular washes, and detailed work. Ramiro is always…read moretaking good care of my needs. He's always friendly, and helpful just like all of the staff. Sid is my GO TO guy there! He's always on top of any concerns and takes great pride in the work that they do. He's responsive and friendly. It's great to go to a place that they know and recognize me. The prices are great compared to some of the other places down the road and their detail services are amazing! Your vehicle is a significant investment and recognizes that! I have been a loyal customer for 12 years!

I am bummed. I like…read morethis car wash. I've been coming here every week or two with both of our cars for years. I've spoken many times to the owner/manager, I've bought many five packs of "Dynamite" wash coupons. I've stuck with them through several machine failures and repairs. I even wrote them a 5 star Yelp review last year. Despite all that, after today, I won't be back. There is one employee who always jokingy calls my little four year old blond grandson "guerro" and "gringo" . Today I told that employee, in Spanish, which I speak fluently, that my grandson is actually Mexican. At that point the employee walked away and told another employee that I was a huevon. So now I will have to take take my stupid, lazy business somewhere else. :(