I'm always taken care of when I come to Lou Sobh Honda in Cumming. I've been to many Honda…read moredealerships & this location is by far the best in N.GA. Their waiting room is also comfortable & easy to work out of when waiting for your car to be serviced.

The transaction went smooth purchasing a used vehicle from Lou Sobh. The only complaint is that we…read morefinanced the car for 36 months and received a call the next day stating that the financing was actually only for 24 months, making our monthly payments higher, and that we needed to sign new paperwork. If we didn't already plan on paying off the car early/ could only afford the payments agreed to, this would have been a major problem and an extreme inconvenience. Unfortunately this will be the last car be purchase from Lou Sobh Honda and will not be referring anyone to go there.

Stopped in on Monday 15 April, to have my truck washed. So I figured I would partake in the…read morerestaurant they have in the dealership. I had the Sunrise Smash Burger special it was wonderful. Egg was running as it should all over the burger. Burger was cooked perfectly and hot and up together. Least than 5 minutes from when I ordered till I was sitting down enjoying this burger. Beside the restaurant there are so many other features to love the dealership about, Hair salon, Massage room, Quiet room, plenty of comfortable areas to enjoy as you are waiting for your car to be serviced. I have bought two trucks in the last 8 months from them and will do it again if I have a need for another vehicle. Needed a bigger truck to tow my Travel trailer so I had to step up from my 2022 Tacoma, With a standard 6 speed shift which I will miss so much, but not while towing the trailer. Bought a 2024 Tundra so we are looking forward to some long distance camping. Also this dealership proudly supports the Military organizations in the are and all First Responders. They sponsor the American legion Post 307 annual Armed Forces BBQ, This year on 18 May from 1100-1400, meal is $10.00. Come on out and support these worth while endeavors. Thank you Beaver Toyota once again.

Decent pricing and easy enough to do a deal, but broken promises on services after the sale. I was…read moretold AFTER I had signed the deal on my car that it only had 1 key. Salesman, Fernando, promised he would get another. Mind you this was a $70k used car. After I get the car home I'm told I have to go get the key from the Lexus dealer (2 hours away) and they will reimburse me for 1/2 of the cost of the key. Not a big deal financially, just a crappy way of doing business. If you buy a car from them, get everything you want before you sign. And yes, I have the promise to get me a key in writing (text). Just have low expectations on anything they promise you.

Service was spot on, James Kessler was great. Schedule appointment had me in and out hour and a…read morehalf.

Terrible customer service when you bring your car in for maintenance. My car came back with mud on…read moreit and the car wash was broken, AGAIN. I'm done with this store. I'm heading to Gwinnett Place Suburu.

I hit a deer and needed a new Subaru grill and the little bumper above the grill. Greg gave me an…read moreestimate of $754.72 and said if the parts came in with the emblem, painted, etc. (ie, ready to install) it would be $515.94. It took several days for anyone to see if the parts were in stock or needed to be ordered. I heard back from them that it was ready to install (don't know if it was in stock the whole time or not}. I am located 2 hours away. I made the appointment and went down today. They were trying to charge more than the estimate and I asked Linda why. She went in the back and then a woman came out ready for a fight. She immediately jumped down my throat. Not sure if I am spelling her name correctly but it was Rahel something. I think she was the manager of the collision department. She said that the price is the price and it didn't matter what Greg quoted. We were arguing in loud voices. I asked several times if Greg was there but she would not call him out. My sister was there and could not believe what a witch Rahel was. It was truly amazing how bad she verbally attacked me. She yelled that her estimate was correct and it was what it was. My blood pressure was sky high. It wasn't the dollar amount of the increase but the fact that she refused to honor the estimate. While we were fighting loudly in the entry, Linda went back and got Greg. Greg came out and explained to Rahel why the price was what it was and she stormed off. Rahel has no business interfacing with customers. Absolutely horrific. Linda took over who was trying to be accommodating. When I came back to pick up the car I inspected the grill. The painted part of the little bumper was not even the right color of the car. It is not even in the same color palette. I was so frustrated with how I was treated by Rahel and to avoid another episode, I didn't even mention it.

I just had the best car purchase experience I have ever had !!!!!…read more Kurt was amazing. He found the exact model / features I wanted. The price was fair too !!! The finance guy beat my wife's credit union. My whole purchase experience was wonderful !!!

Guillermo Vitale was AWESOME to deal.. Great knowledge and…read moregreat personality. He a pleasure to deal with

My experience with Nissan of Cumming over the past three weeks has been extremely disappointing --…read moreand the frustrating part is that it didn't have to be. The salesman I worked with was great: professional, helpful, and easy to deal with. Unfortunately, everything that happened after the sale has been the complete opposite. When I purchased my 2024 Nissan Frontier, the online listing clearly showed the truck with a bed cover and included a price. Any reasonable buyer would assume the bed cover was part of the deal. After driving three hours to get there, I discovered the bed cover was missing. When I asked about it, the salesman told me I needed to speak with the GM, Alex. I had to leave before speaking with him, so I called afterward and left a voicemail. Despite this happening within the last three weeks, Alex has never returned my call and never answers when I'm transferred to him. During the negotiation, I was told they couldn't lower the price because of all the aftermarket add‑ons. One of those add‑ons was aftermarket fog lights -- which don't work. When I brought the truck back to have them fixed, the dealership told me they couldn't do anything about it. So they were willing to charge more for aftermarket upgrades, but not willing to stand behind them. I also asked them to check the headlights because the right‑side beam was too high. Their service report claimed they adjusted it. Once I got home, I immediately saw they had done nothing. I know this because I performed the standard 25‑foot wall test the night before and again afterward -- the beam was exactly the same. Between the misleading listing, the lack of communication, the refusal to take responsibility for the add‑ons they used to justify the price, and the fact that they documented work they clearly didn't perform, I cannot recommend Nissan of Cumming. The salesman was great, but the dealership's management and service department showed poor communication, poor service, and zero accountability.

I bought my 2016 Chevy Colorado recently and the whole experience was great. Very Professional and…read moreeasy to deal with. I have known Nelson Neal (Internet Manager) for many years, and he and Brian Davenport took good care me before and after the sale. If you're looking for a New or Used Vehicle, contact Nelson Neal and he will make sure you are taken care of. And Jeremy Ratteree (Service Writer) in the Service department is great. Highly recommend Andean Chevrolet!

They kept me at the dealership all day when I bought a new car from them. I have been trying to…read moreforgive them for that since it was years ago but the service dept has been a mixed bag, perpetuating the low standards of the business. Most recently after ordering tires and making an appointment weeks in advance, receiving multiple appointment reminders, taking a day off from work, driving 1.5hrs, dropping my car off and leaving for lunch, Andean calls and says the tires aren't there. So an entire day of my time and wages spent on Andean because of their disorganization. Totally unacceptable. The best part was when the service manager told me not to drive so far for an appointment. "You know some people buy the car here and get service done somewhere closer to home." This is actually the second service manager who has recommended I go somewhere else after buying a brand new car from them, all because I demand basic, basic customer service. I'll be back for my free oil changes! Stop wasting my time. Keep your appointments, verify that parts have arrived, communicate with half a brain. I'll be sending Andean appointment reminders from now on instead of the other way around, because evidently they need a daddy to keep things organized.

Brought my Mazda in for a recall on the backup camera. They were able to get the job done in one…read moreday, sparing me a long (90 minute) drive to come back for a second visit. Friendly and helpful. Pleased with the results.

Purchase a vehicle 10 days ago. Dealer has yet to deliver…read moretitle to insurance agent. Vehicle was shipped from GA to MA Cannot drive the vehice. I think they have a problem with the title but they are not admitting it.

You REALLY DON'T WANT TO DEAL WITH THIS BUSINESS... If I could give a -10 star review, I would…read more.. To begin with, their cars are junks and sales people are the most liars on earth... Bought a car there that stopped working the next morning due to transmission malfunctions...Took it back to them and they claimed they "fixed" it but the same issue came back worst after a few miles... Now the car is immobilized... That issue is the transmission slipping on a 2013 Mercedes... They are going to smile to you with all their lies until they get your money and start giving you headaches... To make a story short, DO NOT BUY FROM GEORGIA "LUXURY" Motor...

Please, Please, Please heed this advice. DO NOT PURCHASE FROM THIS PLACE. After test driving twice…read moreand purchasing a vehicle it overheated on the 1 hr drive home. Over the phone I was told that there was a 90 day warranty on the engine/transmission. Words, words, words but no action. For 3 days, I was told they would pick up the vehicle and fix the engine. On the third day they called and said no warranty was paid for (which I replied that I was told there was a 90 day warranty, I was not OFFERED a warranty, but told there was one). Do not buy from this place. It cannot be said enough, do not buy from this place. I will spread the word everywhere and as often as possible to safe you from the same hassle and lies of this place.

Dan the Man you have been truthfully amazing taking care of me and my car since I first started…read morehaving this issue. Words can't describe the feeling of knowing that you're being taken care of the "right way." This is definitely a dealership that I would do business with again and I would certainly recommend to anyone looking for a car. I met with a gentleman by the name of Greg while waiting for my car to be worked on. Greg was quite professional and quite caring when it came to what my needs and wants were.

If I could give 0 stars, I would. Stay away from this place…read more I had an appointment scheduled, and when I arrived my salesman Cory was already outside dealing with another customer who was extremely upset because a car he purchased there had been hit. Honestly, I should've gotten back in my car and left right then. Before coming in, I did extensive research on what I wanted and what I could qualify for. I already had a prior approval from my credit union, which I honestly feel like they didn't want to use. I made it very clear that I did NOT want my credit run through a bunch of banks. My credit union was fully aware of my situation and was ready to finalize the deal. Instead, I was told they couldn't help me unless I had $5,000 down. After basically being sold a dream, they sent me on my way saying there was nothing they could do. A few days later, I received an email from Athena saying they actually could help me and she wasn't sure why I was turned away. Meanwhile, my credit was STILL being run while I wasn't even at the dealership. She rescheduled me for Sunday... with the SAME salesman. No apology, no accountability, nothing. After that, Athena stopped responding to my emails altogether. To say the least, I went right down the street to John Megel Chevrolet with the exact same trade-in and deal structure -- and walked away in a 2026 Trax with a MUCH better experience. If you don't have a huge down payment or a lot of cash, don't waste your time here.

I'm a firm believer in second chances, and I'm glad I gave one to Lou Sobh Kia!…read more My prior visit here was... well, let's just say it was a bit of a "rough draft." I had some serious concerns about the quality of service on my Kia Sorento and reached out to the management team to share my experience. Instead of getting the cold shoulder, I was met with incredible professionalism. Harald Hagen and Justin Britt (the Service Managers) are absolute rockstars. They didn't just apologize; Harald took immediate, decisive action to fix the situation and make sure their team was held to the right standard. They invited me back in yesterday to redo the services (free of charge) and make things right. The difference was night and day! It's nice when a business listens to feedback and puts in the work to earn your trust. If you go here, know that you're in good hands with Harald and Justin. They truly care about their customers and their reputation. Harald, thanks for turning a frustrating experience into a great one! I'm looking forward to being a lifelong customer.

Multiple experiences of negligence from service department. Most recently they left a valve open…read morecausing my radiator to drain while I was driving. I had to go to the nearest auto repair shop to fix the problem at my own cost.