The entire buying process was done first class. Madison Sobh was my sales representative and she…read morewas outstanding! She made me feel welcome and provided answers to all my questions. I would definitely recommend her and the entire team at Lou Sobh Honda.

I'm always taken care of when I come to Lou Sobh Honda in Cumming. I've been to many Honda…read moredealerships & this location is by far the best in N.GA. Their waiting room is also comfortable & easy to work out of when waiting for your car to be serviced.

I bought my 2016 Chevy Colorado recently and the whole experience was great. Very Professional and…read moreeasy to deal with. I have known Nelson Neal (Internet Manager) for many years, and he and Brian Davenport took good care me before and after the sale. If you're looking for a New or Used Vehicle, contact Nelson Neal and he will make sure you are taken care of. And Jeremy Ratteree (Service Writer) in the Service department is great. Highly recommend Andean Chevrolet!

Small town feel dealership with a good core of people . They treat customers very well with dignity…read moreand respect . A pleasure to deal with .

Wish I was giving a different type of review but here we are. I purchased a black Ford F150…read morePlatinum from them a couple months ago. Looked it over and everything seemed to be decent. Got it home and of course found some body work, now it's not the newest truck on the block so I could live with that. Upon further inspection found out that it was not only cosmetic work, but damage to the frame rail. And of course it had a "clean CARFAX" with no accidents. Now I'm going to have to take it to a body shop to get repaired

We went to Clutch Automotive to purchase a college graduation gift for our daughter. We purchased a…read morevehicle from them. We were told they did an inspection and found nothing wrong with the car and we were presented a CarFax that indicated no accidents. Having those two things in place, we purchased the vehicle, paying close to $12,000 cash. Soon after giving the car to my daughter, the vehicle stopped working completely and showed errors. We had it towed to an Audi mechanic who did a diagnostic on the car. In almost not time, he found massive internal damage to the engine, requiring over $6000 in repairs. He also noted that the car had been in a massive accident and the frame had been welded and repaired. I alerted Clutch and they notified me that the sale was "as is". I do not know if they did or did not know about the damage. However, what is clear is that , as a consumer, you cannot have any confidence that the inspection done by Clutch is any good. You are investing your money into a process that, for us, has been painfully (and expensively) faulty. Pros: Sales person was nice. Their paperwork process was easy. Cons: Vehicle died in under 3000 miles. Total lost of investment in under 90 days.

Stopped in on Monday 15 April, to have my truck washed. So I figured I would partake in the…read morerestaurant they have in the dealership. I had the Sunrise Smash Burger special it was wonderful. Egg was running as it should all over the burger. Burger was cooked perfectly and hot and up together. Least than 5 minutes from when I ordered till I was sitting down enjoying this burger. Beside the restaurant there are so many other features to love the dealership about, Hair salon, Massage room, Quiet room, plenty of comfortable areas to enjoy as you are waiting for your car to be serviced. I have bought two trucks in the last 8 months from them and will do it again if I have a need for another vehicle. Needed a bigger truck to tow my Travel trailer so I had to step up from my 2022 Tacoma, With a standard 6 speed shift which I will miss so much, but not while towing the trailer. Bought a 2024 Tundra so we are looking forward to some long distance camping. Also this dealership proudly supports the Military organizations in the are and all First Responders. They sponsor the American legion Post 307 annual Armed Forces BBQ, This year on 18 May from 1100-1400, meal is $10.00. Come on out and support these worth while endeavors. Thank you Beaver Toyota once again.

Decent pricing and easy enough to do a deal, but broken promises on services after the sale. I was…read moretold AFTER I had signed the deal on my car that it only had 1 key. Salesman, Fernando, promised he would get another. Mind you this was a $70k used car. After I get the car home I'm told I have to go get the key from the Lexus dealer (2 hours away) and they will reimburse me for 1/2 of the cost of the key. Not a big deal financially, just a crappy way of doing business. If you buy a car from them, get everything you want before you sign. And yes, I have the promise to get me a key in writing (text). Just have low expectations on anything they promise you.

Guillermo Vitale was AWESOME to deal.. Great knowledge and…read moregreat personality. He a pleasure to deal with

My experience with Nissan of Cumming over the past three weeks has been extremely disappointing --…read moreand the frustrating part is that it didn't have to be. The salesman I worked with was great: professional, helpful, and easy to deal with. Unfortunately, everything that happened after the sale has been the complete opposite. When I purchased my 2024 Nissan Frontier, the online listing clearly showed the truck with a bed cover and included a price. Any reasonable buyer would assume the bed cover was part of the deal. After driving three hours to get there, I discovered the bed cover was missing. When I asked about it, the salesman told me I needed to speak with the GM, Alex. I had to leave before speaking with him, so I called afterward and left a voicemail. Despite this happening within the last three weeks, Alex has never returned my call and never answers when I'm transferred to him. During the negotiation, I was told they couldn't lower the price because of all the aftermarket add‑ons. One of those add‑ons was aftermarket fog lights -- which don't work. When I brought the truck back to have them fixed, the dealership told me they couldn't do anything about it. So they were willing to charge more for aftermarket upgrades, but not willing to stand behind them. I also asked them to check the headlights because the right‑side beam was too high. Their service report claimed they adjusted it. Once I got home, I immediately saw they had done nothing. I know this because I performed the standard 25‑foot wall test the night before and again afterward -- the beam was exactly the same. Between the misleading listing, the lack of communication, the refusal to take responsibility for the add‑ons they used to justify the price, and the fact that they documented work they clearly didn't perform, I cannot recommend Nissan of Cumming. The salesman was great, but the dealership's management and service department showed poor communication, poor service, and zero accountability.

I just love this place. Great customer experience for me and cannot be more happier with these…read moreguys... I say so coz: 1. I called Christian Bird in the service dept over a humming noise in the front right side a couple days before my road trip to NC. Although they were fully booked, Chris understood my position in taking my family over a trip with a possible mechanical failure.. He turned to his colleague Joseph Mays who took time from his already busy schedule to test ride with me and help clearly document the issue for replication. Also gave me the guarantee that its not something that I should be bothered about for the trip. They both could have still said "I am busy and plz come back later" but they went over and above their call of duty! 2. I also noted that every single person that I bumped into have spent more than 5 yrs with the same dealer. Now that tells me 2 things. What a great dealer to work for and the other is that everyone is an expert in their respective field. 3. The repair took longer than expected and I was given a loaner for the time and that was also a very nice experience. The lady that walked me through to the loaner and helped me was also very pleasant and genuinely helping (I wish I got her name) I moved from CA to GA in Sep'21 and my experience of buying & servicing cars has been across TX, AR, CA and now GA. This has by far been the best experience.

Would give this place zero stars if I could. Do not take your vehicle here. I took my 2024 Jeep…read moreCherokee in back on 12/4/25 for a battery swap after having battery failure while driving. I was also told I had a software recall so they offered to do that as well. 5 minutes later I had a manager come out to tell me a technician fried the software. This software part was on back order and I was put in a rental for 6 months. I tried to ask for updates and my calls were ignored specifically by Christian and Zach. I even showed up unannounced in hopes of getting an answer and I was told "Christian was unavailable" . I just got my jeep back yesterday and was also told it was going to be detailed for the inconvenience...it was covered in pollen, clearly hadn't been washed since I dropped it off, and definitely not "detailed". The entire service department acted like it was such an inconvenience for me to pick up my vehicle. There's also a scape near my back left tire that I know for a fact was not there before and I am unable to get it off. This dealership is awful, especially the service department. Only positive experience was the rental department. I will make sure to let people know not to bring any vehicles here or buy from here.

Mike sold me a 2007 Tacoma. This place is fast and efficient. The price was fair and the vehicle in…read moregreat condition for the age. At 79 yrs old I feel like I am a fair judge of character. Immediately I felt at ease with Mike and after a few minutes felt I had known him for years. Thank you Mike. After 3 months of searching I found the ideal truck for my needs.

Mike is simply GREAT! We've bought around six cars from him, and every experience has been…read moreoutstanding. He's a man of his word -- every promise made has been 100% kept. The cars are always reliable, fairly priced, and exactly as described. We've also sent several friends here, and they've had the same amazing experience. It's rare to find this kind of honesty, integrity, and consistency in the car business. Truly a 5-star dealer we trust completely!

Dan the Man you have been truthfully amazing taking care of me and my car since I first started…read morehaving this issue. Words can't describe the feeling of knowing that you're being taken care of the "right way." This is definitely a dealership that I would do business with again and I would certainly recommend to anyone looking for a car. I met with a gentleman by the name of Greg while waiting for my car to be worked on. Greg was quite professional and quite caring when it came to what my needs and wants were.

If I could give 0 stars, I would. Stay away from this place…read more I had an appointment scheduled, and when I arrived my salesman Cory was already outside dealing with another customer who was extremely upset because a car he purchased there had been hit. Honestly, I should've gotten back in my car and left right then. Before coming in, I did extensive research on what I wanted and what I could qualify for. I already had a prior approval from my credit union, which I honestly feel like they didn't want to use. I made it very clear that I did NOT want my credit run through a bunch of banks. My credit union was fully aware of my situation and was ready to finalize the deal. Instead, I was told they couldn't help me unless I had $5,000 down. After basically being sold a dream, they sent me on my way saying there was nothing they could do. A few days later, I received an email from Athena saying they actually could help me and she wasn't sure why I was turned away. Meanwhile, my credit was STILL being run while I wasn't even at the dealership. She rescheduled me for Sunday... with the SAME salesman. No apology, no accountability, nothing. After that, Athena stopped responding to my emails altogether. To say the least, I went right down the street to John Megel Chevrolet with the exact same trade-in and deal structure -- and walked away in a 2026 Trax with a MUCH better experience. If you don't have a huge down payment or a lot of cash, don't waste your time here.

Service was spot on, James Kessler was great. Schedule appointment had me in and out hour and a…read morehalf.

Terrible customer service when you bring your car in for maintenance. My car came back with mud on…read moreit and the car wash was broken, AGAIN. I'm done with this store. I'm heading to Gwinnett Place Suburu.

I am writing to highly recommend the service department at Billy Howell Ford in Cumming. I recently…read morebrought my vehicle in for the 60,000-mile Ford Service Maintenance Value Package, and my service advisor, Ms. Susan Jordak, did a phenomenal job scheduling the visit. Ms. Jordak ensured every step of the maintenance was completed flawlessly and kept me well-informed throughout the process. Additionally, the Billy Howell Ford dealership helped me maximize my savings by stacking my FordPass Rewards points with its dealership Wild Card discount coupon. I am very impressed with the professionalism of this dealership's team. Whether for major factory maintenance or routine service like "The Works," I will certainly be recommending Billy Howell Ford and Ms. Jordak to others. Best regards, Alan K. Alpharetta

Update 7 months later. Issue was that their tech didn't install screws to the speaker o. The door…read more Tried to charge me 800-1000 for them not reinstalling speaker screws. RUN fast from this(and every ford dealerships)