Excellent customer service and great prices. Live the place for overall value. Very courteous…read morepeople and give excellent pricing that you really don't need to look outside. Great deals!!

Bought a car with them but they wouldn't give it to me the day of sale, saying they needed more…read moretime to clean it up. I wanted to take my car home and it had seemed clean enough when we test drove it an hour before but they insisted and gave me a loaner instead. When I came to pick up the car it smelled vaguely of gas but I didn't think too much of it. By that evening the gasoline smell was nauseating. They never admitted it but it seems they'd overfilled the gas tank. It took a week before the smell went away. On top of that, within about week or two one of the wipers was falling off and the battery for the one key fob they'd given me was in need of a change. Given all this I have no confidence in their mechanical team's attention to detail. Wish that were the end though. After a month and a half and several phone calls they still hadn't sent out my license plate and couldn't explain why not. Spoke with several finance people who promised to look into it and call back with an answer and they never did. Bottom line go elsewhere if you can. This place has serious problems at many levels. Even if they have a slightly better price you'll get a much better experience at other nearby dealerships. I've bought from milton-martin in gainesville and carland in alpharetta and had great experiences both times.

Salesman John Wood was absolutely the best. We drove over 2 hours and the vehicle we came to see…read morewas sold. John immediately went to see if they had something else I would like. After bringing several vehicles for me to check out he found one I really like plus he kept the terms I wanted. I most definitely recommend John, can't say anything bad about him. 5 Stars

Unethical and deceptive dealership. They advertised a vehicle for $90,000 across multiple online…read moreplatforms including there own website for over four days, yet when I contacted them, they suddenly claimed the price was $98,000 -- and had the nerve to say they'd "give me a deal" at $95,000. That's not a deal -- that's bait-and-switch. This is dishonest, misleading, and exactly what gives car dealerships a bad reputation. If they can't be truthful about their pricing, imagine what else they might hide once you're in their office. Save yourself the frustration -- take your business somewhere that values integrity and transparency.

I bought a truck from clutch auto motive and they were very friendly and kind people.not your…read moretypical car salesman at all. Their closed on Sunday but Nojan came to meet me and sold me the truck anyway so I can get to work tomorrow. I'm very pleased with the truck so far,great business!

Wish I was giving a different type of review but here we are. I purchased a black Ford F150…read morePlatinum from them a couple months ago. Looked it over and everything seemed to be decent. Got it home and of course found some body work, now it's not the newest truck on the block so I could live with that. Upon further inspection found out that it was not only cosmetic work, but damage to the frame rail. And of course it had a "clean CARFAX" with no accidents. Now I'm going to have to take it to a body shop to get repaired

I had a great experience in buying a new Tundra. Sarais Morillo was my sales person and she did a…read moregreat job and provided excellent customer service. Best car/truck buying experience I ever had in 70 years! Highly recommended! Great prices.

Great customer service, nice experience and good prices. Very helpful staff and huge selection in…read moretheir inventory. Very friendly and great experience with good offers. Definitely a place to check out if looking to buy Toyota

Amazing, friendly staff! Wonderful customer service, made my first time buying a car simple and…read moreeasy! Would recommend to everyone! Shoutout to Manuel and Alex!

Guillermo Vitale was AWESOME to deal.. Great knowledge and…read moregreat personality. He a pleasure to deal with

Just purchased a used car for my teenage daughter this week. Alex was our sales guy and he was…read moregreat. Very professional, courteous and warm. Process went smoothly and we (especially our daughter) are very happy with the purchase.

After Troncolli declined to honor 2nd oil change service due to expiration they stepped up and…read morerectified the transaction in short order and went beyond what was require. Have only needed ordinary maintenance performed, at those times they were timely and easy to deal with.

Mike and team are great! Listen, I have had my mind made up about the ratio and likeliness of…read morefinding a considerably great and honorable person to deal with in the used-call vehicle market. I felt the chances of finding that one person to do business with is about 1 in a million. Well, this was that One. I have nothing but positive things to say about this team and his business. I didn't buy the car, I bought the business. The honesty and positive vibes here have left a lasting impression. True to his word, Mike has been! I'm moving out of state now, and will eagerly travel back to Cummings, Ga for my next upgrade! Please Respect Mike and his team. These guys will respect you from the start. So take comfort in knowing this is a trust-worthy team and worth the business. -Micah W

Mike sold me a 2007 Tacoma. This place is fast and efficient. The price was fair and the vehicle in…read moregreat condition for the age. At 79 yrs old I feel like I am a fair judge of character. Immediately I felt at ease with Mike and after a few minutes felt I had known him for years. Thank you Mike. After 3 months of searching I found the ideal truck for my needs.

The SERVICE DEPARTMENT is a SOLID A+…read more From my call to schedule a service repair, to getting in the very next morning, the attention to detail, their responsiveness to my needs through my walking out the door...... I am COMPLETELY impressed!!!! My service guy Daron White was so helpful. He went over and above what I'd call excellent customer service, as did the service manager, Jonathon Freeman. The mechanic, John Russ, took me on a long test drive to thoroughly diagnose the issues my car was having. Again, excellent customer service. They were patient with me, explained what was absolutely necessary and had me in and out. True professionals. Thank you!!

The service department is the worst. I went in for recall work a while back. A week after the work…read morewas done, my alternator went out on my 24 Palisade. We were on Amelia Island so it had to be flat bedded an hour away to Jacksonville. They quickly figured out it was the alternator and said the codes showed an ongoing issue. This should have been identified when it was at the Cumming Dealership for 4 recalls. They also showed that NONE of the recalls were even done. It was not in the system. They had to call the Cumming Location to confirm what was done. I got an email from the same dealership two weeks ago for yet another recall. Set up an appointment over the phone. Showed up today only to find out the recall was already done a month ago. Instead of being apologetic, all I received was smart A.. comments from the service advisor about it not being a big deal. His smug response of...I didn't send the email about service did not settle well with me. Of course, there wasn't a manager on duty so no one even to escalate this too. Clearly see why they get so many One Star reviews. Best part about this is that I planned to go over an look at a GV70 to buy while they worked on the Palisade. In a world of slow car sales this ended up costing the dealership a sale on a vehicle.

I got a mailer for a service discount, which reminded me I had already acknowledged and sidelined…read morethe 30k tuneup so I called to schedule that and a tow-hitch install we'd been planning recently. Troncalli Subaru's JJ took great care of us from beginning to end. I was scheduled quickly, he coordinated a rental for my husband as it was a longer job, and he communicated amazingly throughout the day. The hitch looks great--fully concealable, have the confidence it was done at the dealership, and other than tires needing to be replaced, my car is in top condition. I couldn't be more happy with the exceptional kindness and consideration shown to my husband and I on Fri, Sept. 4 as well as him honoring the discount and car wash. Love my Subaru and Troncalli and JJ.

This was my first service experience at this location, and unfortunately, it will likely be my…read morelast. The only positive was that the service was completed quickly. Beyond that, I was shocked by the cost. My oil change ended up being $114 after several miscellaneous fees were added. I've had my Subaru serviced at multiple other Subaru dealerships in Georgia and have never paid more than about $85 for the same service. When I questioned the difference, my advisor, James, told me I must have been confused about what I had paid in the past. Rather than addressing my concern, the response felt dismissive and left me feeling uncomfortable. The dealership itself was noticeably less busy than other Subaru service departments I've visited, and after this experience, I can understand why. The pricing felt excessive, the added fees felt nickel-and-dime, and the customer service left a lot to be desired. I've been a loyal Subaru owner for years, so it takes a lot for me to write a review like this. This experience was frustrating enough that it genuinely made me question whether I want to continue servicing, or even owning a Subaru in the future.

I am writing to highly recommend the service department at Billy Howell Ford in Cumming. I recently…read morebrought my vehicle in for the 60,000-mile Ford Service Maintenance Value Package, and my service advisor, Ms. Susan Jordak, did a phenomenal job scheduling the visit. Ms. Jordak ensured every step of the maintenance was completed flawlessly and kept me well-informed throughout the process. Additionally, the Billy Howell Ford dealership helped me maximize my savings by stacking my FordPass Rewards points with its dealership Wild Card discount coupon. I am very impressed with the professionalism of this dealership's team. Whether for major factory maintenance or routine service like "The Works," I will certainly be recommending Billy Howell Ford and Ms. Jordak to others. Best regards, Alan K. Alpharetta

Update 7 months later. Issue was that their tech didn't install screws to the speaker o. The door…read more Tried to charge me 800-1000 for them not reinstalling speaker screws. RUN fast from this(and every ford dealerships)