Not a firm I would hire again.
1. I had the firm bid on renovating my small, 50's era bathroom and converting my utility porch into a laundry room. Richard, who made the bid, seemed trustworthy and the references he gave me checked out. I hired them without actually meeting the supervising contractor. My mistake.
2. Company is apparently owned (or at least run by) three young men who do not communicate with each other or with their workers. The contract was bid by Richard, a very nice young man who assured me that everything would be done to my satisfaction. (More on that later) I asked Richard specifically if a licensed contractor would be on site every day. He said yes, that Luke is a licensed contractor and would come by daily to check on progress and would be available by phone or text when not on site. This turned out to be not factual. Luke did a walk-through before work began, then made himself as invisible as he could.
3. Bathroom work was done first. Per the contract we had purchased all the materials. Luke or his friend/co-owner Sam were to pick up the materials and bring to the site (our house). We had to text several times on several days to get the materials delivered. This is when we discovered that Luke and especially Sammy are loosey-goosey about time. Maybe they would be here today in the morning, or maybe the afternoon, or maybe tomorrow. The workman who came seemed to want to do a good job, but apparently Luke had not communicated to him exactly what I wanted. When I asked questions of the workman he told me that Luke had not told him I wanted this or that. When I texted Luke asking him to come to the site, he was very reluctant to come. Finally, he called so we could at least talk rather than text. However, he only complained that I was in the way of his workman, and anything not done to my satisfaction was my fault. Apparently, his idea of discussing differences with a client is to bully and belittle the client.
4. After the bath was finished, another workman began work on the laundry room. Again, we had to go through the "Luke didn't tell me you wanted this or that." Again, Luke was difficult to contact. Again Luke was angry with me because he failed to communicate with his workman. Eventually the workman finished his part of the construction. Sammy was to finish up the electrical and a few other finishing touches. Sammy was a no show. At one point in answer to my question about when we could expect him, he replied "When I get there" without specifying a time or even a day. The one thing we could count on with Sammy is that if he said he would arrive in the morning, we knew not to look for him until after lunch.
5. Eventually I made a couple of compromises on the laundry, just to get the work done. However, the last item, installation of a backyard light, was not done correctly. We agreed that the correction would be done the next week and the crew would pick up the trash materials which they had piled behind our garage. It took nearly two weeks for that to happen. On the day we finally agreed would be finish up day, Sam told me he would be at my house "after noon." When he hadn't shown up by 1:30, I texted him and Luke asking when he might be arriving. No response. At 2:30, I texted again. At 3:30, I texted again and noted that if they were not intending to haul away the debris and fix the small items still outstanding, I could hire someone else to do so. Of course, such hiring would reduce my final payment to them. You bet that finally got a response (note that my first two texts were completely ignored). Sam called to belittle me for being too impatient and alleged that my text said he was not capable of fixing a light and that he resented my saying he was not competent to do the work. He also said that "after noon" means any time between noon and 5:30 and that he expected me to wait at home for him to decide to come. To expect their client to sit and wait all day on their convenience is arrogant.
6. This crew has no customer service skills (see comments on attitudes above). Moreover they seemed to me to have little pride in their work. While the work was adequate, I would not call it outstanding. For example, the caulk around my tub needed repair within two weeks. When they converted the porch into a laundry room, they painted the walls, as specified in the contract, but they left the door leading into the room unpainted. Apparently they don't care to go that extra little bit to make the job look excellent and completely finished. They cleaned some of the texture they had sprayed on the walls, but I had to clean but I had to clean the door and windows of texture after they left. On the door, the windows have screws around the panes. The manufacturer furnished little rubber plugs to put into the screw holes to give the door a more finished look. I found these plugs in a drawer of the cabinet after they left. No pride. read more