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1st Computer Technologies

3.0 (2 reviews)
Open 8:00 am - 5:00 pm

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Computers Unlimited

Computers Unlimited

(3 reviews)

$$$$

Horrible!!! My father signed up for Internet & never received the wireless he was promised. When…read moreattempting to get his money back, the owner got loud & raised his hands at me. Police were called & small claims court will be used to recover the cost of the equipment purchased. Do NOT use this provider.

Run as fast as you can! If there was an option for no stars, that's what my rating would be…read more We are shocked and appalled by the experience we just had in the store at Computers Unlimited of Zephyrhills not more than 30 minutes ago. More than six months ago, we signed up to have a wireless internet tower installed on our property, and we paid the $2,500 fee for the cost of the installation of the tower. Per the several emails prior to our visit, plus the discussion that occurred during the sign-up process in the store, we understood it would take six months to install the tower on our property. Fast-forward to about five months after signing up - I made several attempts to reach out via email to inquire about the status of our tower project, as NO WORK WHATSOEVER had been completed. I received exactly 0 responses to these emails. As the six-month deadline approached, I began to make daily calls to the store in an effort to get a simple status update on our project. I was extremely polite and respectful each time (even though, obviously, their customer support skills were severely lacking at this point). As the six-month deadline came and went, I continued making attempts to get an update. Finally, I received an email from the owner stating that someone would contact me by phone within the week to inspect the property and begin installing the tower. I'm sure by now you can guess what happened. No one called. No one emailed. Nothing. Finally, we'd had enough. We went back to the store in-person and asked for a refund. **BEWARE** Computers Unlimited has a "No Refunds" policy, which they seem to think extends to projects that are 0% completed and past the agreed-upon deadline. We were told by Max, the "Store Manager", that we would need to call the store owner, Rod, to ask for our refund, after being reminded several times of their "No Refunds" policy. When I expressed my dissatisfaction with being forced to call the store owner myself (shouldn't THEY be the ones calling their boss to request authorization on a refund???), I was invited to "Get the F*** out of [his] store". Realizing this was a lost cause, we informed him he'd be hearing from our lawyer and we'd see him in court. In anticipation of this kind of experience (see various other reviews posted here and elsewhere by other customers with similar experiences), I had my phone recording a voice memo during the entire experience, and you can clearly hear that myself and my aunt were both polite, but determined in our language, to get the refund that we both believe we deserved. The first person to use coarse language was sweaty Max, who apparently can't handle a pair of customers asking nicely for their $2,500 back. I'll be posting a link to the aforementioned voice memo shortly. In closing, this is less about the money now and more about the outrageously offensive "customer service" experience we've had with Computers Unlimited. You can't pay $2,500 for something and get absolutely nothing in return after six months, and pretend to have an enforceable "No Refunds" policy. I'm sorry, but it just doesn't work that way. Stay tuned for updates as we move through the legal process.

1st Computer Technologies - itservices - Updated May 2026

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