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    PC Pitstop

    5.0 (1 review)
    Closed 10:00 am - 5:30 pm

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    PCland Network Services

    PCland Network Services

    (15 reviews)

    DO NOT USE THIS COMPANY…read more I strongly encourage anyone considering this company to carefully read the negative reviews -- I wish I had. I contacted Cesar, owner of PC Land, because I was looking for a WiFi solution that would allow me to implement parental controls with reliable time management across all devices. That was my number one priority. I also made it clear that I needed something very user-friendly. Cesar told me he had a "great system" that would solve my issues and also provide enhanced security. While security was not my main concern, I considered it a bonus. Based on his assurances, I purchased and had installed a Ubiquiti Dream Machine system for approximately $3,300. From day one, it was clear the system was not user-friendly. After raising concerns, I was encouraged to "give it a try" and told it would work for my needs. It did not. Over the course of several weeks, there were multiple attempts, workarounds, and adjustments involving both Cesar and his IT technician. Ultimately, the system still did not provide the time-management functionality I specifically requested. When I expressed that I no longer wanted the system because it did not meet the agreed-upon needs, I was told, "We still think it's a good system for you." I fail to understand how a system that does not perform the primary function I requested can be considered appropriate. I later consulted another IT professional who informed me that this type of system is typically designed for businesses with multiple employees -- not for simplified home parental control management. After continued discussions, we agreed to a full refund, and I have two witnesses to that agreement. Cesar removed the newly installed equipment and reinstalled my original system. However, he left my home without issuing the agreed-upon refund check. At that point, I had paid $3,300 and had nothing to show for it. After repeated attempts to contact him with no response, I was forced to escalate the matter and mention filing a police report regarding the removed equipment. Only then did I receive a response. Cesar eventually issued a partial refund for the equipment but refused to refund $1,400 in labor costs -- despite the fact that the system never met the agreed-upon functionality. The labor involved amounted to approximately two hours of installation. As it stands, I am out $1,400 for a system that did not work as promised and did not meet the clearly stated requirements. I will be pursuing this matter in small claims court. This experience has been extremely disappointing. The most concerning part is the lack of accountability and the failure to honor a clearly agreed-upon full refund. I trusted this company based on a referral. Unfortunately, that trust was misplaced. Proceed with caution.

    I cannot overstate the great service as well as the efficiency that PC Land provides. In addition,…read morethese folks are professional and knowledgeable regarding the services they provide. If you are not reaching out to PC Land you are wasting your time.

    PC Pitstop - itservices - Updated May 2026

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