Our mother presented to the Emergency Department with acute altered mental status. While basic labs…read moreand a urine drug screen were obtained--and returned unremarkable--no imaging was performed. Despite her significant cognitive and behavioral changes, the team prematurely concluded her symptoms were psychiatric in nature and attempted to admit her directly to Oceans inpatient psych facility. As a family with medical knowledge, we were appalled. Altered mental status requires a thorough differential diagnosis, including--but certainly not limited to--UTI, metabolic derangements, intoxication, and **intracranial pathology.** The ED ruled out only the most superficial possibilities and astonishingly skipped one of the most critical elements of any altered mental status workup: brain imaging. We refused the psychiatric admission and sought care elsewhere. The new provider ordered imaging which revealed multiple brain masses, including a 14 mm lesion in the left frontal lobe. This finding explains her symptoms far more plausibly than the dismissive and lazy label of "psych." The fact that she was almost institutionalized without appropriate medical evaluation is outrageous. Her insurance--Medicare A/B with a supplemental plan--was not a limiting factor. This was not about resources. This was a gross failure of clinical judgment and basic diagnostic protocol. Had we trusted the ED's premature and reductive assessment, our mother would be in a psychiatric facility right now, receiving zero treatment for her actual diagnosis while her condition worsened. The consequences of this kind of negligence are catastrophic and unacceptable.

Do not come here if you are having an allergic reaction!! My fiancé and I went in for an allergic…read morereaction they didn't even put the right thing on the paper they said it was a bug bite. It takes about 3 to 4 hours for my fiancé to start swelling and filling it. The doctor came in and looked at his hand and said there was nothing wrong pretty much telling him it is in your head, my fiancé is a very skin man so when he swells he swells his hand and arm is bigger then normal they gave him Benadryl and told him to go home and sleep it off, will not be coming back to the location. They are very rude and in professional, the nurse was amazing tho.

Wonderful. Friendly accurate service. Felt at ease and welcomed. Dr.Cater is amazing Dr. her…read moreknowledge and skills exceed all prior eye Doctors. Thank you Dr. Carter

The main reason I chose this wellness place is because they had an office in kilgore. They said I…read morecould make an appointment at the kilgore office but when it came down to it they said it must be at the Longview office. So just to get in I agreed to the Longview office for the first time since it was required. I finally had an appointment that took over a month to make because I had to get the paperwork and over the phone nonsense finished before the appointment could be made. There were multiple text messages and emails confirming the made appointment. Then as I'm on my way to the appointment (which I had to take off work to do!) the office calls me and says the provider I would be seeing isn't going to be in today! They called less than an hour from the time of the appointment to call and reschedule! I asked if there was anyone else I could see since I had to take off work to do this and all they said was no. There was no reason as to why the provider wasn't going to be there so for all I know they could have made me a useless appointment during the vacation time of this provider! I won't be going back since there are plenty of other places to choose from. This office is so unprofessional and I wouldn't recommend going here if you have other responsibilities because they sure don't care if you had to take off work to be at the appointment!