1 STAR
After years with First Choice, we are officially leaving the practice, and unfortunately, one staff member is the reason.
Every time I call with a concern, the nurse who calls me back, Christy, consistently has an extremely rude and dismissive demeanor. This is not an isolated incident or a misunderstanding. It has happened repeatedly over the years.
She does not listen. She interrupts, dismisses concerns, and speaks to parents in a way that makes them feel ignorant or as though they have no right to question anything regarding their own child. When I try to explain the situation, instead of actually listening and addressing the concern, the conversation becomes an argument about why she is right and I am wrong.
I work in the medical field myself, so I understand policies, procedures, and limitations. I am not expecting anyone to break a policy for me. I am expecting basic communication, professionalism, and compassion.
There is a HUGE difference between telling a parent, "This is our policy, and here is why," and arguing with them until they simply give up. Unfortunately, my experiences with Christy have repeatedly been the latter.
When a parent calls a pediatric office, they are calling because something concerning is happening with their child. They should not be made to feel like a nuisance for asking questions or advocating for their child. You don't have to agree with a parent to treat them with respect.
What is especially disappointing is that we have been with this practice for years. I have continued giving chances and overlooking these interactions, but there comes a point where enough is enough.
I should NEVER have anxiety about calling my child's doctor's office because I already know the person calling me back is going to be rude, dismissive, and argumentative.
At this point, Christy's communication and lack of compassion have completely destroyed my trust in this practice. We are switching pediatric practices because I refuse to continue putting myself in a position where I feel like I cannot comfortably advocate for my children.
First Choice really needs to take a serious look at how parent concerns are being handled and how Christy communicates with families. Medical knowledge and knowing office policy mean very little if you cannot communicate with patients and parents respectfully.
We deserved better, and our children deserve a practice where their parents feel HEARD. read more
