Downgrading to two stars. I still stand by the initial review (hence the second star) - Hiram did…read morerespond promptly when we were somewhat desperate and cobbled something together that seemed to work. Until it didn't. A few months after the install, all units stopped working after a storm. After months of back-and-forth, he finally realized -- through trial and error - that the boards of all units are fried and need to be replaced. His best guess? "Your condenser probably got hit by lightning" (condenser is on the roof, but we have a lightning rod; there's been no indication otherwise that the building got hit by lightning). A few weeks pass by, some more rain, same thing happens again. Replace all the boards again. "Your condenser keeps getting hit by lightning". A few more weeks, same thing again. By this point a year has passed after the install and we have spent most of that year with our $30,000 mini splits completely non-functional. It's also pretty clear that it's an issue with the install and nothing to do with imaginary lighting. Then Hiram has the audacity to inform us that our one-year contract has expired and now we have to start paying him for repairs, even though this issue started while we were still under contract and has persisted for months because Hiram has simply been unable to fix it. At this point, I was willing to just move on and hire a more competent contractor to fix the issue. That's when we started having other contractors look at the system and realized what a horrendous job Hiram had done. Most egregiously, the wiring had been done incorrectly, creating a huge FIRE HAZARD and potentially exposing our entire household and our neighbors to significant PROPERTY DAMAGE and potentially loss of life. See attached screenshot from assessment. In addition, there have been numerous other issues with the install: - Water repeatedly leaking from the heat pumps into our house when it rains - Exposed lines - Condenser freely standing on the roof, not affixed to anything - Slopily taped line set covers - Sloppily installed water pumps - Overall poor craftsmanship See attached images. We are currently addressing the issues one by one with multiple contractors. To be clear, WE ARE STILL WITHOUT A/C TWO YEARS AFTER THE INSTALL. We only really had it working for ~6 months. Unclear if it's even salvageable. In hindsight, there were also multiple red flags that we overlooked in the beginning, but should have given us pause: - Hiram did not know that Fujitsu is Japanese. How can you not know the country of origin of your main supplier? - He drilled through brick in our apartment without any precautions, filling our entire house with brick dust. He had no idea it's hazardous to breathe in, he didn't even put a mask on himself. Our entire condo was covered in brick dust. We had a 1-year-old kid at the time. - He did not clean up properly after himself, our son ended up with a glass shard in his foot Overall, I would not recommend Hiram's services to anyone. He is polite and responsive, but when push comes to shove, his work is not just poor quality, but outright dangerous. Hiram, before you post some sob response like "I'm just trying to feed my family man", consider this - you put my family, and my neighbors' families at risk because of your incompetence. And you ultimately refused to take responsibility. You should be ashamed of your work and of your character. (Responding to Hiram's response) -- there were no "stories", I was just trying to help you figure out what could be causing this. Yes, you definitely blamed lightning multiple times. I had multiple contractors take a look at it and say the same things. This is not "Mother Nature". This is just a plain bad job.

Thanks god I did not move forward with this guy! It was going to be an unnecessary rip off ‍. After…read morereceiving that response openly confirming that they are 65% more expensive than any other competitor and after reading the poor lady's review on Yelp : "Bb.H", of course I preferred to take my chances with other HVAC technicians with better perspectives and reviews. Thanks "Bb.H" and Thanks Yelp!!

I called Kevin to get an estimate on replacing my gas water heater. While I didn't end up using his…read moreservices, I was very impressed with his knowledge and plan for the job. He provided multiple options at different costs to meet my budget. He provided good insight and advice. I'll definitely keep him in mind down the road.

Our hot water heater relief valve started gushing water last night for no apparent reason so I…read morecalled Pinnacle right away. Charlie answered my call and showed up first thing this morning. He quickly diagnosed the problem and replaced the defective part quickly and efficiently. Our hot water and heat was back up and running in 45 minutes. He's great to deal with, very professional and is an ace when it comes to plumbing. He's prompt and very reasonable rates. I'll be using Pinnacle again soon for some additional work.

I highly recommend this company. I had a pipe burst in that terrible winter of 2015. I called…read morethis company and the owner came right over. He proceeded to repair the pipe working with a contractor to fix my wall. He was pleasant, easy to talk to, explained everything and calmed me down that night. Since then I have used him for all my plumbing needs. I replaced a bathroom and he was right there working along with the contractor. He responds to my calls very quickly. He is extremely reliable and top notch quality work. I highly recommend this company for all your plumbing needs.

New construction, second story, rough and finish plumbing. Mike and John at Hinchion Plumbing are…read moreA+ for service, performance and quality. Mike is very responsive, open to changes and performs quality work and a responsible price. Hinchion is easy to work with and provides great customer service during the project. I highly recommend Hinchion Plumbing and Heating. Very satisfied home owner, Dan White

I have worked with Hinchion for years and always been very happy with their work and fast response…read moretimes. They have put in toilettes, fixed and replaced pipes and put in a sump pump that comes on every time it rains, thank god! Recently, they came out to replace my water heater and did a great job and went above and beyond. They found that my exhaust into the chimney was blocked by fallen debris in the chimney and had to spend additional time getting it cleared and venting properly. I highly recommend this company they are honest and that's hard to find.

I've had Pedro come out to a house with a central ac system that had 2 large condensers, an air…read morehandler system with air cleaning and humidifier and 5 thermostats in the house. He was able to diagnose why only half the house was cooling within minutes, showed me what was happening and fixed it. I also sent him to a house with a mini split system, same thing. Found the issue and fixed it. I was so impressed I sent him to a business to do maintenance and will be requesting him for routine maintenance. Pedro is a very professional, kind and most importantly, a knowledgeable person. Pricing is very reasonable. He will take care of you and your cooling and heating needs.

I have used Pedro from Imperium Cooling & Heating on numerous occasions now. The first was shortly…read moreafter buying a new condo and having a leak from our HVAC when first using the cooling. He came out quickly and resolved the issue. As winter came the same HVAC failed again so I had Pedro back out to review. At 35 years old the system really was beyond value to repair and I got a great rate to install a whole new system by Imperium. But this is why I highly rate Imperium Cooling & Heating the most. During the install one of the sub-contracted employees of his doing the job tried to give me a deal on an 'off the books' service to a mini-split system on our attic room. This individual caused damage to the condenser but had me spend hundreds, cash in hand with his trial-and-error attempts to repair the head unit (which was not faulty) and in the end insisted I needed to replace the whole thing (remember, this unscruipulous idiot broke it in the first place). All this happened over weeks while this guy continued working for Imperium and put me at the bottom of his priorities. As luck would have it, there was a small issue with the new HVAC and Perdro came out same day. Great service. So I took this chance to explain what had occurred with one of his guys. Apparently, I am not the only one impacted by this individual and he had been fired by Imperium (quite rightly) and Pedro was doing a lot of damage limitation to the reputation of his company caused by this less than ethical sub-contractor. So, for that reason more than any I highly recommend Imperium Cooling & Heating. They have great rates, put customers first and do not retain employees who seek to damage their reputation. I have had Pedro out on 4 occasions, all great services. The last was replacing the mini-split, done in one day, done well and done at a great price. 5 Stars for sure.

Joe from JMB plumbing came AFTER HOURS to repair our water heater that a different plumber left…read moreinoperable after a regular scheduled maintenance. He was very knowledgeable and kind, he fixed our problem right away. I will be calling him directly from now on!

JMB fixed our water heater! It was a new install by another…read morecompany , and for 6 years we thought it didn't work correctly. We were told numerous times it was fine. Finally we called JMB who was highly recommend and he FIXED IT!!! Professional, knowledgeable, great communication.

We called Jeff with an urgent toilet issue on a holiday weekend, and he responded within the hour…read moreand then offered to come out to fix the issue within the following hour. He showed up as promised, realized a part was needed, went to the store (before it closed) to purchase the part and then installed it, which fixed the issue - all for an incredibly fair price, especially as an urgent issue on a holiday weekend. In addition, he was kind, empathetic, and informative. I called literally 10 other companies who didn't answer or whose next available appointment ranged from 3 days to 3 weeks later. I can't say enough about how helpful he was.

We called Jeff on two occasions: the first time to reposition a bathroom cabinet and toilet and…read morethe second time to fix a water leak in the kitchen. In both situations, Jeff was responsive upon receiving our call and performing the work in a timely manner. He is kind and professional, going beyond the actual work to explain root cause and preventative measures. He is also reasonable in his quotations.

I called on a Saturday morning after learning my tenant's A/C wasn't working properly. The…read moretechnician was quick to move the conversation to text where he explained his rates and refused to answer any questions (like when he expected he could come) until I agreed to the service change. After agreeing and asking the question two more times, he responds "before 5pm," effectively the entire day. I think to myself, no big deal--he'll let me know when he's on the way so I can communicate that with the tenant. Flash forward to 3pm when he says he's on his way. I immediately inform the tenant who advises me he had stepped out but would be back in 5-10 minutes. I informed the HVAC technician immediately but he doesn't respond. I eventually call him only to receive an attitude on the other line saying he left the moment he realized no one was home. We argued for a bit until finally my tenant called him and pleaded with him to return over an hour later. Once he actually arrived, he charged me 3 hours of labor (over $800 total) for ~15 min of troubleshooting and a deep clean on the condenser... a task that should've only taken a pro ~45 min. If you value honesty and good communication, this is NOT the company to call. To make matters worse, upon learning of this review, the technician proceeded to harass me via text with all sorts of insults and slurs.

Service Right has been my mechanical contractor for 2 years. Any time I have an issue with my AC or…read moreheat, Jolly the owner comes right over same day. Recently over the thanksgiving holiday he had to replace the entire heat and hot water system. He worked 12 hours a day and got it done in 5 business days. If you want someone who is reasonable, experienced and shows up, call Service Right. You won't be disappointed.