Awful, awful, awful. If I could, I would choose no stars. I had a wisdom tooth that got infected and needed to be pulled immediately. To make things worse, my dental insurance had just termed. My husband called around to try to find somewhere that could get me in the same day because the pain was so bad that also had good non-insured rates. They were able to get me in that afternoon and told him they would be able to extract it the same day unless it was too badly infected, then they would give me something for the pain and schedule an extraction a few days after that. They said it would cost $352 for everything, and I could use local anesthesia. Upon arrival, I was checked in, but the receptionist didn't even ask for my license or my birth date. Working as a medical receptionist, this is always one of the first things you do. But anyways, as I was filling out the paperwork, another lady came in and started to get upset about how unprofessional they are with their billing. I should've listened to my gut feeling then. I was taken back promptly by the dental assistant, however, upon sitting in the chair she said "so you have a broken tooth?" I was a little put off. Wouldn't she have looked at my intake before taking me back? I explained what was wrong and she quickly glanced in my mouth and took an x-ray which was very painful since my tooth was infected and my gums were swollen into my cheek. She then says "I'm sorry, that probably hurt" as I had tears in my eyes from the pain "Hopefully that was good enough so I don't have to do that again". Seriously? When she came back she brought the image up on the screen. It was awful! It showed my first two molars and half of the wisdom tooth! Then she said the doctor would be in soon...a half hour later, the doctor walked in. He mumbles something about a problem tooth, and again, I have to explain that it's my wisdom tooth, (the x-ray is right in front of him as he saying this too by the way). He then replies with, "Oh we'll need to take all four out". What? Two seconds ago you didn't even know what the problem was, now you're saying I need all four out? Then he asks, "have any of the others come in yet?" Which, yes, my top two are in fine and have given me no trouble. I explained I was paying out of pocket and want to take care of the one that is causing my intense pain and then worry about the rest when I can get back on dental insurance. He then rambles on about how I need all four out and says he needs to put me out under general anesthesia. I told him I wanted local anesthesia for cost reasons. He then responded by saying he needed to leave AGAIN to go take care of someone else's dental impressions. After another 15 minutes of waiting, he returned. I asked him how much it would cost, to which he responded by throwing the dental assistant under the bus because she had not brought the pricing in. So rude. He then gives me this salesmen speech about how he is a wisdom tooth removal specialist or something and removes 5 times more than the average dentist, and using his "expertise" , people can't get wisdom teeth removed with local anesthesia because it's too close to the vein which he apparently could see in the world's crappiest x-ray that had been taken 45 minutes prior. After stating several times I didn't want to do the general anesthesia he finally released me and brought me back to the front so they could go over pricing with me. He wrote me a prescription for an antibiotic, to which I explained that in my initial conversation, I would be prescribed pain medication. He then replied "You can mix ibuprofen and Tylenol for better relief". I said I needed something stronger. He begrudgingly went back to write the prescription and disappeared. Then, one of the office staff went over pricing with me-which was much more than I had been originally quoted. She then says they offer Care Credit, and asks me if I know what that is. If they had done their intake right, they would've known I probably know what that was since I work in the medical reception field too. After going over this, she cattily remarks, "You can have a co-singer on that Care Credit too if you need it." EXCUSE ME! I can actually pay for the full amount, but if I don't have to, I'm not going to. I paid for the visit and then she tried to get me to schedule. I said I would have to think about my options. She then says, "Okay, but just so you know, he's booked out until July 2nd" ARE YOU KIDDING ME. I'm not sitting in excruciating pain until July 2nd. After paging him twice. The doctor finally released the pain prescriptions and I dashed out of there in tears. I could not believe that had just happened. Luckily, I got an appointment at Northwest Oral and Facial Surgery the next morning and promptly had the tooth removed with LOCAL anesthesia in under 15 minutes. Did I mention they never sent over my x-ray, causing me to be charged at my next appointment for additional x-rays? read more