Such a great place in the Upper West Side. I enjoyed their chocolicious and nutella flavors with their many chocolate toppings including the rainbow cookies and brownie bites. It's definitely a fun place to get dessert, especially if you're watching your calorie intake. Loved coming here with my girlfriends. Saw the butter flavor, but was kind of grossed out by the thought of it. My friend tried it and she said that it was great. I'm just more of a chocolate person. read more

This place doesn't look upbeat like the other 16 handles that I frequent. Nevertheless the quality of the fro-yo was the same. I was able to sample 2 flavors that I haven't tried. The matcha & ube. Loved the matcha it was very light and subtle. The ube was good as well but too sweet for me. I stuck to my usual tart & mango read more

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Overall good froyo. I liked the tart regular and pumpkin seasonal one. The toppings station is a mess and overall store doesn't seem hygienic. Didn't get sick and would have enjoyed more if it felt cleaner. Flavor was good though. read more

16 Handles - Ice Cream & Frozen Yogurt Near Me - New York, New York

Went here cause I wanted a creamy soft serve. Paid $5.5 for the smallest cup (1/2 full) I tried out the cookies and cream flavor and it looked nothing like it. Was a dirty brown color that was not appealing . I also put some brownies and cheesecake bites as toppings. The flavor and sweetness was alright. And the toppings were okay too. So my takeaway is that if you are looking for a gourmet ice cream experience this is not for you. Soft serve can be luxurious too but this is more icy and "creamy enough" to qualify. The place is a bit old looking - could definitely use better lighting. Service was good - the lady explained how everything works (load up and weigh to pay). read more

Stopped by for dessert after a heavy meal and this spot was just what we needed! I love that they have original froyo tart flavor and I really enjoyed their kefir strawberry yogurt as well. I've never seen that flavor as a froyo but i enjoy the yogurt so this was a no brainer option. We really liked their mochi as well. read more

A "serve yourself" location of 16 Handles in the UWS. There's seating inside. Variety of flavors to choose from as well as toppings. Solid location but could have been kept cleaner in all honesty. read more

A friend had been eyeing this frozen yogurt shop, so we stopped in. Service was friendly, there were vegan and non-dairy options, and we utilized the bar seating along the front window. I'd wanted strawberry froyo, but the handle was out, so I went with a combination of chocolate and tangy. Both were icier than expected, but generally refreshing. I liked that I could add the toppings myself. read more

16 Handles - Tangy and Chocolate Frozen Yogurt - Ice Cream & Frozen Yogurt Near Me - New York, New York

This place has a decent variety of flavors and toppings. However, I was really thrown off when I went to the toppings area and disturbed a bunch of fruit flies. The fruit toppings (strawberries etc) also did not look fresh, like they'd been sitting there a long time. As a firm believer that the toppings are critical to good frozen yogurt, this is a big dealbreaker for me. I'm still giving it a star because the cashier was nice and I enjoyed the flavors I tried, especially the cookie dough, and liked the giant colorful booths very much fit the vibe for a froyo shop! read more

iv gone to 16 handles tons of times never have I been told to leave or that I cannot wait for a friend. the woman On service was rude and lies to here customers she told same their was no milk while I just saw here make a milkshake for the person before me. She refused to serve me. I am never going back to that location. read more

Do you want me most expensive ice Cream that taste like nothing? This is the place for you otherwise go anywhere else. Literally, anywhere. Even the deli will have a freezer with plenty of options. $8 for smallest cup. 1 topic. Really not worth it. read more

16 handles is a fun play on the 80s coming of age movie '16 Candles'. They have a fun variety of flavors which are self serve. We tried all the flavors as part of our UWS ice cream crawl. We really like the Taro and their signature Tart flavor. Squid Ink is an honorable mention too! read more

16 Handles - Taro Frozen Yogurt, Original Tart Frozen Yogurt, SQUID INK Black Matcha Frozen Yogurt - Ice Cream & Frozen Yogurt Near Me - New York, New York

Expensive, but tasty. We got a blue bowl and filled it to the top which came out to $15. Quite the price, but that's the city. We tried most of the flavors and our favs were mint, cookies and cream, and salted caramel. Highly recommend all of these! Love those sample cups which you get at the front. read more

16 Handles - a person holding a cup of ice cream - Ice Cream & Frozen Yogurt Near Me - New York, New York

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This place is a great frozen yogurt shop! Lots of flavors and tons of toppings! But I have to say what really stood out for me was the salted caramel froyo. AMAZING. So salty and delicious. Was very surprised that it was so good. Some of the best ice cream I've had in the city haha. The restaurant is nice with a good amount of seating. We went close to closing time so some of the tables were stacked up and the bathroom wasn't accessible. The guy working the register was super chill and nice. read more

16 Handles - Salted Caramel Yogurt and Chocolicious Yogurt - Ice Cream & Frozen Yogurt Near Me - New York, New York

Now who is moronic enough to venture out into below-freezing temperatures to get a froyo? OK, I confess it was me. After all, you can take the old man out of California, but you can't take California out of a lactose-addicted geezer who needs something sweet before heading back to the hotel. Well, sweet but something low in fat and just enough sugar to satisfy. Was I asking too much? Sorta but at least I could combine a splooge of Arriba Coffee at 66 calories per ounce and another splooge of their nonfat Eurotart at 90 calories per ounce. I added a few fresh berries for good measure, and it totaled $6.53 (photo: http://bit.ly/2Nxx2Gk). It should come as no surprise that I was the only customer in here as I enjoyed my froyo in peace. Yep, it was worth it. FROYO - 4 stars...tasty without being too creamy AMBIANCE - 3 stars...a lot of plastic and fluorescent colors if that's what you like SERVICE - 3.5 stars...the one guy working was nice enough TOTAL - 4 stars...all-weather froyo is important to this Californian RELATED - Looking for dining options in New York City? Here's a collection of places I've tried and reviewed: bit.ly/2sGleaS read more

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Too sweet, and flavorless sherbet. Manager couldn't even prepare the right ice cream, per order.

In years past, I frequented this location of 16 Handles. During the past couple years, less so. It's probably been nearly half a year since I have been there last, but I went tonight for a nice froyo. 16 Handles has the type of frozen yogurt that I like: reasonably natural tasting flavors, cold and dense -- not light and fluffy -- texture. It also has a good variety of flavors as well as fresh, good quality toppings. My standard go-to is half "birthday cake" and half "cookies and cream" yogurts, and usually I don't add toppings -- only occasionally do I add cookie dough pieces. Tonight, I had birthday cake, graham cracker, cheesecake, and Nutella. Yes, it was a decent amount of frozen yogurt, which I ate onsite. 16 Handles still has my kind of yogurt! But, given my time away, I noticed that the space needs to be better maintained and updated. I am not saying that the place is dirty or unsanitary; if it were, I would not go. It just seems to be showing its age. In addition, the quality control of the froyo has apparently diminished: at least two of the flavors I had were not smooth; rather, they were inconsistent, with some small, dense chunks of froyo. I still enjoyed the froyo, and I certainly would return for more. The staff was friendly, helpful, and professional during tonight's visit. Often, you need to ask someone behind the counter for a taste, and the staff member will come to give you samples. I needed to do that tonight as well. Afterward, that staff member stayed near the machines to help customers coming into the store. (Years ago, the machines were always staffed with someone who would readily give you a sample and tend to the machines.) BOTTOM LINE: Good froyo with a variety of flavors and fresh toppings available. Some aspects have deteriorated over the years, including some quality and service, but this 16 Handles is still worth visiting to satisfy that froyo craving. TIP: Use the 16 Handles app to pay in order to receive points/rewards. read more

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They were so quick to arrive and got the order right! They place the toppings in these small container due to Covid and even have plastic coverings on the spoons. I ordered and it literally came in 15 minutes. So great! read more

16 Handles - Frozen Yogurt - Ice Cream & Frozen Yogurt Near Me - New York, New York

FLAVORS: pumpkin, salted caramel, coconut, vanilla Tahiti, chocolate, and more. The usual toppings like gummy bears, kiwi, mango, strawberry, blueberries, chocolate chips, etc. I got the coconut, chocolate, and vanilla with some fruit toppings. Mango to go with coconut. Strawberry to go with chocolate. And kiwi to go with vanilla. They let you do samples, but the guy has to get it for you. Glad he wears gloves. SEATING: good amount of seating and more in the left back area with a TV, which was great because the football game was on. Poster says they do birthday science parties which amazes me because I don't see much space. Bathrooms is one toilet room. Outside chairs too. PAY: by weight. One cashier is for cash and the other is for debit or credit. OVERALL: Standard yogurt place, but well done. read more

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I came here on a Sunday at 1pm. Very quiet and clean at this time. Probably because they were only open for one hour at that point. They give you about 2 free samplings of frozen yogurt. But this location doesn't let you get your own. An employee gets them for you. Some other locations just give you the little cups, and you can dispense your own samples. I went in hoping they had seasonal fall flavors out, like pumpkin. And yes, they did. I got Oh My Pumpkin Pie, Salted Caramel Pretzel, Birthday Cake, NY Cheesecake (no sugar added), Arriba Coffee, and Chocolate Bar. My favorite was the Salted Caramel Pretzel, follow by Oh My Pumpkin Pie. Toppings were Cinnamon Streusel, Pumpkin Covered Pretzel, Heath Toffee Pieces, Sprinkles, Walnuts in Sauce, Nutella sauce, and Marshmallow sauce. My favorite topping was the Heath Toffee pieces. Best combo: Salted Caramel Pretzel froyo with the Heath Toffee pieces. Delicious. read more

16 Handles - Oh My Pumpkin Pie Yogurt, Sea Salt Caramel Pretzel Yogurt, Birthday Cake Yogurt, NSA NY Cheesecake Yogurt, Arriba Coffee. - Ice Cream & Frozen Yogurt Near Me - New York, New York

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i love 16 handles ,but it saddens me that they never serve smoothies. I always crave a smoothie, i walk 24 minutes and come to find out "they are out of milk" every single time. do better, serve the people what they want. read more

This location needs to be closed down until it's sanitized, the staff is replaced with people who take an ounce of pride in their jobs, the yogurt is made properly again and doesn't taste sour, there are cups, there are lids that fit the cups, the store opens and closes according to the hours advertised, they allow you to sit in the eating area with the benches, etc. It has become a deplorable disaster. The staff who work there leave nothing to be desired and make one question who is doing the hiring for what has become a true dump of an establishment. read more

After a long day and a rly unpleasant dinner experience down town at Altro paradiso I came here for a delicious pick me up and boy was it delicious! Hit the spot! Be back tomorrow! Love you! read more

16Handles has the best FroYo in the NYC(!) and this store on Amsterdam is by far the very best of all the locations because of the staff who are professional, welcoming, and attentive. The manager is particular is amazing - always "on it" whether training staff or mopping the floors - he sets the example for his staff and they seem to respect and also like him. BUT I am not giving five stars because every time I go there the store is HOT. It is stuffy and hot and really uncomfortable. It even melts the FroYo! Fix the air and you'll get rave ratings. Can't imagine customers coming in summer when it is already hot and steamy INSIDE the store! read more

Worst Customer Service I have ever experienced in my life, employees with horrible attitudes seem annoyed by the smallest of questions. Asked about flavors or pint availability. The manager was extremely rude when asked about a promotion they had a sign up for in the store itself. Ice cream is fine but horrible staff will ensure I will not be returning to this location again. Don't bother with the pint of the month club they will never honor it read more

Visited 16 Handels for the two new dairy free (GF, V) cashew based Pumpkin Spice and Hazelnut Chocolate Truffle soft serve. Let's just say those were fabulous, really, really great! The reason for 1 Star would have to be because the "manager" neglected to inform me that the vegan cookie dough contained gluten-- even though I asked 2 times and specified my allergies in store. I later called this location to clarify as I wanted to know the full list of ingredients which the manager would not help me with in store. Over the phone I was informed this cookie dough contained gluten. Furthermore, the icon showing the item contained gluten is very similar to the icon showing gluten free items (this is not helpful). The manager was extremely rude on the phone, hung up on me after asking to speak to her higher up, and cost me an evening of the doctors to address my allergic reaction to the gluten. The manager here is very unprofessional and I am EXTREMELY DISSATISFIED with the "service" of this location. I will be reporting this incident further. read more

Stopped in here recently as I always look for dessert places with non-dairy options to accommodate everyone in my family. Unfortunately I was disappointed upon arrival that most of the non-dairy flavors were out of order except possibly one. Call ahead to check available flavors if this is important to you.This place was fine for a casual froyo fix but wouldn't go out of my way to go here again. Seating is not that spacious nor plentiful. read more

Bruh/Sis. I stopped in for the second time today. Here's the thing. The first time I walked in and out because 1) they didn't have any flavors I wanted and 2) it was too packed and my brain was crowded like a sunset on a Saturday. All I wanted was a basic flavor to throw toppings on, not anything Matcha, or a combo concoction of yogurt, just give me basic damn chocolate, vanilla, shit how bout a SOS for Strawberry On Strawberry?!?! But noooooo. So I went in a few days ago and it had a nice crowd in again, and got dammit whaddyaknow?! Chocolate!!!! Well then, let me go get a cup! So I did, and added toppings of chocolate caramel candy, a brownie and a blondie. The yogurt was good, but there's a place in Astoria that blows 16 handles out of the water lmao Still good nonetheless. If I'm in the area, I'll be back read more

16 Handles - chocolate fro yo, with chocolate caramel candy, brownie and blondie - Ice Cream & Frozen Yogurt Near Me - New York, New York

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I don't mind navigating through the standers who want a taste of this and a taste of that, anymore. Stand there. Say duh?! proudly. Because I am gettin' mine. My dairy-free coco and mango are singing out to me like a siren to a sailor. Yes dear I am going to crash with the best of them...after I add some wet cashews. What?! Another reward, already? sheesh! *evil grin* This place is always packed inside and outside. It is okay. Anticipate scattered folk to turn around quickly and change their minds. Guard your goodies. That little kid is going to make a mess. Side step. Get out. and enjoy scoop after scoop of blissful coolness. read more

16 Handles - Strawberry Acai Smoothie and the non dairy smoothness of berries. Yum - Ice Cream & Frozen Yogurt Near Me - New York, New York

I still think their 16 flavor choices are much better than barf tasting sour Pinkberry. Terrific cold snack to quench your ice cream cravings on a hot day without eating ice cream as it is actually fro-yo. Lots of flavors to choose from and a load of toppings. Pay by weight of your cup so don't go crazy or it can get really pricey. This location is very narrow so inconsiderate people and tourist types are all up in your grill when picking out base flavors and toppings. At least there is a room off to the side and back to sit down and enjoy your treat. Two large flat screens had the day's ballgames on when we visited here yesterday. Clean and well maintained. Regular sized cup of fat free blueberry, fat free graham cracker, and low fat peanut butter topped with blueberries, strawberries, and pineapple was a cold tasty treat. Low fat and good for a refreshing choice when dieting. read more

Hey, there's a 16 handles on the UWS. Awesome. I love this place! We actually used to schlep down to the village to get some every once in a while when we lived on the east side. Love the gimmick and the flavor choices. Plus they have a full nutritional disclosure (not just calories) right there on the unit. It's pretty pricey if you load up on all the toppings, but still, it's probably one of the tastiest frozen yogurt places around...even better than oft mentioned Pinkberry and Red Mango. Worth a visit! read more

Ordered more then once from this store. Most times had a problem since they were out of ingredients to make an order but generally I just changed the order to something else. This last time I ordered and they called back saying they didn't have cups to make a smoothie. So I asked for a credit. They said they couldn't issue. Credit have to go through website. Website managed by lunchbox. At which point I cancelled the entire order, So after research since there is no place on website I contact Lunchbox. Their response is they need to contact store. Several emails later and no credit and no response. Then I contact again support at 16 handles. There response Was to send my email to store. Again 6 days later and no credit. $27.15 was the cost for order, tax, delivery charge . Not a huge amount but it so the principal. read more

I love 16 Handles. It was packed tonight with wall to wall people. I had the chocolate froyo and it was amazing. It's great because you can get as much or as little as you want, as well as mix different flavors in your cup. They have a bunch of toppings and it was messy (but I get it, there were 20 other people in the store). Always a fun time! read more

This place is absolutely filthy. While sitting waiting for our order, I looked down,and saw a cockroach scurrying along the disgusting floor. I spent $16 on one small shake and one small smoothie that we couldn't even bring ourselves to drink. Definitely would not return to this location. Small, cramped and dirty. read more

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Very expensive yogurt ! (we are used to 35 to 37 cents an oz., here close to 60 an oz. ) in an excellent environment. Friendly staff. They have comfortable seats and a LARGE TV in the back. Clean. Nice restrooms. Open Late. read more

They do not open on time. It is 2:10pm and no one is here. There is an elderly couple waiting here. Unfortunate that this location can never get it together. read more

16 Handles on Amsterdam is filthy. The machines, the counter to fill with toppings and floors are absolutely disgusting. I would never go back. Very disturbing this place is gross. read more

Make your own fro-yo! I love this fro-yo self-serve buffet with assorted accompanying toppings. You can sample them before you buy...and as many as you like. I'm a big fan of being able to make your own concoction and are in control of the quantity. Flavors rotate too, so it's nice to mix it up a bit with each visit. read more

Love it. An oasis in the middle of the upper West Side asphalt jungle. So many flavors & toppings you can go crazy. A just eanted a small portion and got mango & cheesecake. Toppings of chunks of mangoes, chocolate chips. Heavens! read more

I used to enjoy going to the 16 Handles on Amsterdam Avenue between 75th and 76th streets. Not anymore. It's filthy. It stinks. The yogurt is watery. The toppings section is a mess. And it's expensive. I won't be going back. Close the place for a week and clean it up. It's disgusting. read more

I am so disappointed in how down hill this store has gone in the past 6 months. It is dirty, they are usually out of half of the flavors and the staff is HORRIBLE and RUDE. They stack the chairs by 9:00 so that people can't sit inside - even though the store closes at 11. People had tried to unstack the chairs and instead of the staff saying, please don't do that, they just yelled at the people trying to sit and said "they're stacked for a reason" multiple times. When they scanned my rewards and it wasn't working, instead of trying again, she rudely started to explain that I will still earn rewards. I tried to explain that I had rewards I wanted to use. She didn't listen and instead spoke to me like I was an idiot. I asked her not to speak to me like I was dumb and asked her not to be rude to me and other customers just for wanting to buy some frozen yogurt. She definitely hates this job and is taking it out on all the customers. I will not give my money to a store that allows staff to treat customers this way. read more