Service was unwelcoming and dirty. The rude man working restocked the spoons after handling cash and not washing his hands. The general environment wasn't too clean or pleasing. I'd recommend the East Greenbush location over this location every day. read more

Tommy P took it upon himself to tip himself without my consent. I recommend checking the receipt. He took my card, and did everything on the machine himself, including adding the tip without consulting me. He clearly needs the dollar more than me, but that is shady and illegal. read more

Cleanliness is fine, and toppings were well-stocked, with plenty of choices. About 10 handles functioning for our visit, with a couple of the remaining six missing "Out of Order" signs. Without those a cup partially filled with one flavor gets a surprising thin liquid flow on it and a puddle around it from the missing-a-warning-sign dispenser. Our group of six threw three partially filled cups away to start over. read more

Ordered 3 cups to go, when our order arrived, every bowl was wrong. Nobody got what we ordered. The receipt on the bag had our correct order, the correct name and everything but all the toppings are not what we wanted. I am imagining a blind man on his first day of work grabbing whatever was in front of him throwing the toppings and hoping for the best. That's what we got. read more

Great soft yogurt options, located inside next to Subway, very convenient. The improvement for this location would be cleanliness and turning the machines on well before opening at noon, there were a few sorbets that were still liquid. The eating area was disgusting, including the doors - food and yogurt prints all over, nothing wiped down for anyone to sit. You may just leave with more than you paid for. read more

I used to LOVE this place. I haven't been in years so stopped in tonight and was beyond disappointed (and disgusted). 1/4 of the flavors were out of order. I got my yogurt and a fruit fly flew into my dish. I threw it out and tried again- moved to the toppings section. The entire area was dirty (along with the checkout counter) and there were fruit flies everywhere- flying and in the toppings. Needless to say I lost my appetite. There were no other customers and the employee was talking to the subway employee the entire time. read more

all the flavors were broken, the place was kinda gross, and the froyo tasted like straight up actual chemicals i have no idea what they put in ts but whatever it is i don't think i want it in my body ever again. don't go here save urself ur sanity read more

If I could give zero stars i would. this place was smelling like a mixture of vomit and straight poop. i couldn't even stand in there. i didn't even think about getting anything. left right away. and the mix with subway next to it is the weirdest thing def. contributes to the terrible smell. THIS IS THE WORST PLACE EVER. DO NOT GO. the smell also got stuck on me after i left so that was great. read more

I'm pretty easy to please when it comes to FroYo. Stop laughing, I am. Give me a plain yogurt that's nice and tart and some fresh berries and I'm a happy man. 16 Handles in Glenmont goes a step further with some soft mochi to add another texture and a layer of complexity. The shop is clean. The staff are friendly. I even saw kids in there having a good time. Sure, there are other flavors. They have a line of artisan flavors, and I really should remember what those are all about, but I've already forgotten. It doesn't matter anyway. The thing to get is a bracing combination of tart and fruit. Otherwise you might as well be eating ice cream. The spoons aren't half bad either. Oh. And for some reason, even though it was the dead of winter and snow was on the ground, the fireplace wasn't lit. Sniff. That would have made it extra cozy. But maybe they only fire it up on weekends when there's a crowd. read more

This place rocks what I've come to know and (sometimes) love as "chain" fro-yo chic. Let's face it, when you go to one of these you're there for the blaring pop tunes and the seizure inducing neon-ness of it all. This particular location does not disappoint with respect these basic elements of the fro-yo chains and has a few bonuses that add character. They boast a nice outdoor patio (only 2 tables, but it's better than none) for those summer fro-yo runs as well as a cozy fireplace sitting room for those winter fro-to cravings. The staff was as bright and friendly as the neon-everything! The girl that rang me up immediately asked if I had a rewards card, expeditiously got me one when I didn't- and proceeded to explain how I could get 25 bonus pts. I love it when places actually encourage and make it easy for you to use their rewards programs. The store was hoppin' for a weeknight (probably since it's summer). In true serve yourself fro-yo tradition, I enjoyed about 1/4 of their 16 handles and tried the cake batter, salted caramel, peanut butter, cookie dough(?), coffee and cheesecake flavors (hey, why else would there be so many flavors?). The stand-outs were the cake batter, peanut butter and salted caramel, with cheesecake and cookie dough not far behind. For some reason, I just can't bring myself to enjoy coffee flavored fro-yo/ice cream anything as much as the real thing. The toppings are pretty standard but all good. This may not be a local, small business, unique sort of fro-yo experience, but it's convenient and offers a good product. read more

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I get that were in the middle of a pandemic I do. But how can you continue to call yourself 16 handles, when most of the machines/flavors are shut down. I was recently there and based on what I saw, the new name is 5 handles... And its 5 incredibly over priced handles at that. read more

16 handles? more like 8-10, 2 were empty, 4 were watery when they came out, and the cheesecake one had flecks of something black in it? when I asked the the only employee who was on about it, he said "it's new" and he'll "check in to it". speaking of the kid behind the counter, he had long flowing hair half way down his back that was not in a hairnet or even tied back. toppings were sparse or empty and now whipped cream? tables haven't been wiped off... read more

It's closed!!!! Just drove by to get some FroYo and they closed down! So sad. This was a great place, we always came here to pick up some sweet treats (loved that mochi!!). read more

On a freezing cold day my younger daughter wanted frozen yogurt. So, Mommy had to deliver so 16 Handles it was. Its really nice inside, service was great. Now there are so many selections to choose from so many toppings and they are fresh. My daughter had a mix of vanilla and I'm unsure of the other flavor but she enjoyed it. I had peppermint yogurt and I tried to stick to chocolate toppings..So good and refreshing. read more

What's not to like? A variety of amazing fro-yo flavors. Toppings galore. A lighter and healthier option compared to ice cream. And free samples to ensure you'll like your selections. Plus, the staff at this particular location are really top notch. Oh yeah... the price. Fro-yo doesn't come cheap, plus the cups are large and they fill up quickly. If you're like me and don't want to overindulge, stick with the smallest size and try to fill it only halfway. You will likely fail, but at least you know you tried. And it's still an indulgence you can feel good about. read more

Terrible. Tried ordering on DoorDash and an hour had passed and I still hadn't received the order so had to cancel it. Terrible customer service!!!!!! read more

wow this was just to good to be true... best of all we got to tast the flavors before we purchased. I'm afraid we will be doing weekly stops from now on (not good for the hips) just soooo good. Great flavors with a huge topping selection and my husband of course whent crazy with the real whipped cream. read more

When it comes to frozen yogurt, I tend to prefer tart and fruity to rich and decadent. If you disagree, join me at 16 Handles. There's plenty for both of us. When we entered, we were greeted by a really enthusiastic staffer, who walked me through four or so flavors. While I liked the green tea and vanilla, it was a bit too sweet for my tastes. I ended up choosing a blend of the Euro Tart and mango, topped with the mango popping thingies (no idea what they're called) and some mochi. God, I love mochi. It was perfectly tart and very, very good. I only wish they had some lychee... (The spoons were of the perfect depth, too!) Luckily, they also had cookies and cream - my wife's favorite! I think we'll be back soon. read more

Nice place! Clean and pleasant. Try the Euro Tart- it's a bit much for me on its own but in combination with other artisan flavors (and especially the Peach) it is great. And Yes Daniel B.......the spoons are nice. read more

10/10 Ice cream and general environment but the manager came in the room while I was on a date, we were sitting in the lounge and she started complaining about how hard her day was, she also said she couldn't stand the other children who do nothing but whine... I loved eating the fro yo but the complaints from the Manager working there made the entire experience unenjoyable. It was a white girl with white hair and white adidas shoes. Very disappointed with the professionalism of 16 handles was going to recommend to a friend, but sweet frogs employees are more professional and I will be taking my business elsewhere. read more

This was the cleanest froyo place I've ever been in. Customer service was incredible. A good froyo place has been long overdue in Bethlehem. Highest recommendation. read more

This tasted kind of like watered down yogurtland, very bland flavors. I had my yogurt blended and the employee hit the cup accidentally which made plastic go into the cup. He told me he could put it in a different cup or I could buy a new one. So mine had plastic in it... read more

Love this new frozen yogurt shop! Not only did I receive personalized attention, but the sfaff was fun, helpful, and welcoming. The frozen yogurt is amazing, and the choices that are offered all tantalize the tasebuds! It is a well-designed store - clean and bright.I am already thinking about booking the party room in the near future (it boasts its own fireplace). Run -- don't walk, to this new 16 handles for a sweet treat and a fun experience! Yum! read more

Clean , bright atmosphere and friendly staff. We visited at 8:45 pm ( 15 mins before closing ) and staff was just as friendly as could be. Lots of choices from yogurt with nutrition information displayed above . read more

I didn't think I liked frozen yogurt until I tasted the salted caramel. This Glenmont 16 Handles is beautiful and comfortable and the staff were amazing. Friendly, helpful, quick to assist. The yogurt is absolutely delicious and I love the location. I will be going there often. Fantastic place. read more

Kids love the place. Frozen yogurt lots of toppings. I always try to be conservative with the yogurt as they mostly want the toppings. I like that they have live music certain evenings. Makes for a nice low key evening out with the family. read more

Super clean. Lots of flavor choices for both fro yo and toppings. Samples were offered. The two young men that were working on Saturday understood the concept of customer service (read: smiles! salutations! friendly!). All in all, a win! read more

Wow! What a great place for a break! I like the cool decor and the spaciousness of this frozen yogurt place. I had a few taste tests before deciding on a mixture of tiramisu and salted caramel - yum. The service was friendly and helpful, but not pushy, and I was well attended even though I was by myself. Before I left, I enjoyed a few minutes by the fire, then grabbed some orange sorbet to bring home. The flavors are all just delicious. Lucky Glenmont to have their very own really nice 16 Handles! I'll be back, that's for sure. read more

Love this place, staff is very light and friendly and its clean!!

I will never step foot in this place again. I agree with the reviewer who said it is not kid friendly. I have two children that are well behaved in public. They have been trained since they were little to use inside voices at restaurants and once we are at a table they are expected to stay there. We have never let them wander around even when they were toddlers. They are much older now. When we went here they got their frozen yogurt and sat down at a table and talked quietly with their cousins. But the entire time we were there we were followed and watched like we were criminals. I actually left with a tension headache. So if you have kids I would avoid this place or take your frozen yogurt to go. read more

Love 16 Handles Glenmont. My favorite Froyo in the Capital District. It's always clean. The crew is always friendly and helpful. The flavor a are fantastic. I could not pin down what is my favorite there are too many. The toppings are great -always a great variety of fresh and healthy and just fun toppings. Love the little room and in winter the fireplace is on and Friday nights from 7-9 they have music and it's fun and wonderful !! Love you guys !!! read more

Horrible experience which is too bad because I love frozen yogurt and was looking forward to trying this new place. If you walk in alone you are completely ignored because the big bucks come in groups, so probably better luck getting help if it's your first time in a group. read more

Our favorite place to go in the Glenmont area. Clean, great yogurt, and fresh toppings. The customer service is always pleasant. Victoria is upbeat, patient, and always excited to show us what she has. It is a nice place to sit down with a family and there is plenty of room for strollers and wheelchairs. read more

This place is super duper scooper clean! The staff is friendly and helpful but not pushy in the least. In my experience coming here, they seem to try to discern if someone is new; but if you don't know the ropes and no one has approached you, all one must do is ask and they are always happy to explain how it works and offer free tastings. The atmosphere is colorful, fun and there is ample space. Last weekend I went to a competing fro-yo place in a nearby town and it was cramped, with one of the available toppings clearly hard, stale and completely inedible. I can't imagine the Glenmont 16 Handles keeping out hard-as-rock Mochi. From observing, I get the sense that the manager here could be one who runs a tight ship with the employees, but if it leads to fresh product and a clean store, then from a consumer's viewpoint, I'm happy! read more

The manager here is a young woman that is usually working the afternoons I come in with my little 2 year old. She is the most cheerful, pleasant and helpful individual I've ever encountered. Always so friendly with my son and super eager to help out. I wish she worked everywhere. Frozen yogurt is obviously off the chain and there's a new flavor every time I come so I love the variety. read more

Not children-friendly which is too bad because my family love frozen yogurt. I believe the older woman there owns the place but every time we go, this woman follows my kids - wipes down the windows right after they touch it. She tells them to quiet down even though there are but 2 other people around. My children are young - and if there is no one around I let my 3 yo push the little stools close together. But here she comes and tells him that we need it orderly for the next people. Really? Why not wait until we are gone. There is no one around! read more

We love the froyo, staff and live music on Friday nights. We always leave with a smile!

Best froyo in the Capital District. The service was excellent and the staff is great. So happy to have this in the area!

Great find, I have been to other yogurt national shops these guys know how to do yogurt. Toppings were plentiful and the shop is very clean with lots of seating to eat your yogurt at the shop. I will be back! read more

Great frozen yogurt shop. Spacious, clean, and fun! Friendly and helpful staff.