Had an overall good experience 1-Maintainece staff is nice and courteous. Front lobby night doorman keeps changing, I can't keep up with who's who. 2-The building lobby and public area are ok, but not as luxury as they appear. Units are definitelg huge and patios are nice. 3-Noisy apt. Noise from street cars, ambulances, buses and trucks, gardeners, and from jets and airplanes. I hate it and had to move out. With the door close, it is bearable. read more

We rented a two bedroom renovated penthouse in January 20 21 2 weeks after Audi started building announced that all three Elevators would be replaced over 9 month period. The replacement took over the year, they were times with no elevators and we had to walk up and down from the 18th floor. There were times we had to go into an elevator on memorial day weekend plan and other holidays) with people moving their furniture in and out of the building. The building had a faulty fire alarm system they were nights where the fire alarms went off multiple times discontinued for many months until the building replaced the fire one system. The building shares a swimming pool with 160 Prospect Ave. a swimming pool is part of the online advertising , the swimming pool has never been open. There were multiple other complaints, which I will not enumerate. Suffice it to say we are thrilled to have moved out of 140 and have put this nightmare behind us. Anybody looking at the building should inspect and ask questions. The building may be better at this point in time than we experienced; however, we should have been told about the elevator replacement and multiple other issues. The other other issues included rain and snow coming through the doors and windows. read more

The pool has never been opened in 4 years yet advertised to my wife and I that it would be reopening and yet here we are, no pool access. They also charge you $50 to unlock your door if you accidentally lock yourself out of the apartment, utterly ridiculous. The building management is a joke. read more

I have rented here for two years now and this building is anything but luxurious. They sell you an experience that doesn't exist. The building management is horrible, never available to help with the constant issues. I have experienced everything here from bed bugs, ants, roaches, constant construction noise for two years without warning or any notice to the point where I had to relocate out of my home office for work, elevators are always broken, plumbing requires constant attention, the building has mold everywhere, and there is apparently a fire every month where apartments burn down mysteriously and the fire alarm rings almost three times a week for twenty minutes at a time. I have had to stay out of my apartment for instances of a few days several times throughout the years here and they wouldn't even listen to my request of a rent discount. My apartment has flooded entirely twice, they replaced part of the floors and left the sanded residue all over my apartment and in the heating equipment which they also refused to help me get cleaned or replaced. My apartment has smelled badly and grown mold ever since that they are in denial of. The water has to be shut off almost every other week for repairs that seem to not work. The laundry is also constantly not in service and the management will tell you to call the company to come fix it. On weekends the trash piles up so badly people have to leave it in the hallways and visitor parking is not available. They also lose packages and do not allow deliveries to your door. The building also does not have enough parking available for tenants and is not handicap friendly. Despite many attempts to bring relief to my stay here, the management suggested to "terminate my lease and rent to someone else" rather than attend to my concerns. The staff is unbelievably rude after you sign that lease so don't do it! read more

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If I could leave 0 I would. This is horrible. Run! The management company does not care- the building is in disarray. The apartments are outdated and the heating/AC does not work. The realtor is a liar- do not listen to her. Nothing functions! The common areas are filthy- laundry machines do not work. The building is not secure. There is no way to contact anyone in charge as there is no building manager and the regional manager is unresponsive. I actually do not even think the management company cares. read more

Fire alarm once a week at midnight and it almost feels planned. Elevators under repair for much longer than management said. Just always excuses and issues. I don't need to go more into detail. For the $$, look elsewhere read more

I am at my wits end on this apatment building. We moved here in 2014 before they switched the management people and it was great originally. Then the Kraigman and Smith stopped caring about the building. In last three weeks the fire alarm has gone off over 7 times in early hours of the morning, and it's hard to get my little one back to sleep. Also the pool is colosed since COVID and no word if it will be open this summer. The doorman are really nice and helpful, they go out of their way to help me or my aunt when we get the groceries to a cart. IF this apt wants us to renew in October they should open the pool (it used to be open all year with skylights) and please please fix the fire alarm. I wonder if they setting the fire alarms off just to get rid of the less paying tenants like me, but that's just a guess read more

This place is an absolute nightmare. I wish I did not ignore the horrible Yelp reviews before moving here (I was enticed by the amount of space each unit has). It's impossible to get in touch with management- and when you finally do (almost a week later), they promise to take care of the issue and then do nothing. You then have to try to hunt someone down again. This process happens over and over until you give up. So in the end you are dealing with outdated and broken appliances and old heating and AC units that blow out dust and mold causing respiratory issues. read more

140 Prospect - Apartments Near Me - Hackensack, New Jersey

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DO NOT MOVE HERE. This is not a "luxury" apartment. So many issues. Right now the flooring in every single one of my 3 bedrooms has literally popped up. It is extremely dangerous and hazardous. We are aggressively looking to move. We have been here for 1.5 years and the same thing occurred last summer. Workers came and left horrible sand all over our furniture and apartment from fixing this (it also took 1 month to fix) and the issue had again occurred. My daughter cut her foot- we are consulting lawyers. You can get much better quality for your money. Very disappointed and disgusted. No one would be pleased with this. read more

140 Prospect - This is not even a good picture of the floors popping up. It's consistent in every room. Very hazardous! - Apartments Near Me - Hackensack, New Jersey

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We have live here for 2 years now, and couldn't be more pleased. Everyone here has been so nice and helpful since day 1. My maintenance requests are answered promptly and my most recent repair was done quickly, and neatly. The repairmen were very nice and helpful and finished up much quicker than I expected - and cleaned up after themselves. I like everything about living here! read more

Don't Move Here! Management is rude and unresponsive and does not handle repairs with respect for residents. So many inconveniences with broken elevators, air conditioning keeps failing, pool jacuzzi jets don't work, and the parking lot is a noisy, dusty mess of crumbled up concrete with no end in sight. Could be a nicer place to live if they would just get new management. read more

I have lived at Excelsior 1 for over 2 years. The heating units in this building suck. We have had them replaced several times and the units still continue to blow cold air. The maintenance guys will come in while we're at work and 'test' the units by leaving it running all day and then you're stuck with the high electric bill. They also recycle old units in and out, which are not energy efficient or useful. I have told management and have not come to any resolution regarding this matter. read more

when I complain to managment they tell me that I'm the only one with these problems and then I find this site and I am like wow unbelievable! I was burglarized July 2nd. And June 4th someone enter my apartment as well. This building is not safe. When I moved in the aprtment it was dirty. The floors are old and buckles,the heating and ac units are old don't work well and can cause breathing issues like Asthma. (I have documentation saying that the units are not healthy and long term can cause cancer so I try not to use them now that I know that but I have asked them to replace them but nothing changed. (Not the best feeling in 90 degree weather.) The main management person is very rude, at times condescending, (with a smile on her face) and she do not address tenants issues. mantanance is not much better. The head person tries to find short cuts instead of just doing it right the first time. So it's never gets fixed right and you have to keep reporting, and your lucky if they even respond. They have even come into my apartment with out a work order and I am on a no entry list. There are some good staff members but the leadership is not good so there is not much they can do. I can keep going but I think you got the point save your self a headache. Do not move here. The floor plan is nice the doormen are nice. But that's about it. read more

I have been living here since March 2016. To start with, the apartment is huge and spacious. The apartment is pretty decent for the price so we took the apartment. The issues started showing only when we started living there. To start with, the insulation is terrible. They have french windows and the insulation is very very poor. I can see the window blinds moving even though the windows are completely shut. The apartment ended up being cold for the most part in March. There is clogging in the bathrooms, the faucets are bad, the vanity sink is damaged, the storage area in the kitchen has damaged. The apartment was given to us in a very dirty condition. I had to clean it from start to end. The appliances are very old. The microwave takes up twice the time to cook/ heat. The maintenance is probably the worst in the apartment. Every time I put up a request on their building link, it takes a month to resolve even the tiniest of things. So here is their process - first I put up a request, then the maintenance guys come over at least four times to see what the matter is, then they try to fix it, nothing gets fixed, they promise to come back the next day, I wait for a week and call them up and at this point they have no clue what's going on and they ask me 'what is the matter?!'. So I end up explaining 'what the matter is' and also give them some possible solutions. And then they come and somehow fix it with some shoddy work. I do not recommend excelsior 1 at 140 Prospect Ave to anybody who is looking for an apartment in this area. 3 months later: The hardwood floors are popping out near the doorway. No has fixed it yet and it has been over two weeks since we asked this to be fixed. We walk in and out of the house and these hardwood floors are breaking and there are splinters because of that which an be quite dangerous. Their appliances are very old and very badly maintained. You cannot possibly sleep with the AC on because it is so loud. When asked the maintenance, they told us that it is a very high capacity AC and that it will be this loud and they can't do anything about it! The cooking range is in a very bad condition. There were sparks twice so far and one time something burst and it short-circuited down. This scared me and I can only imagine how unsafe it is! There is terrible air leakage from the windows. The maintenance came and stuck some styrofoam thing on the windows and calls it weather stripping. Honestly, it looks like a kids DIY craft. Take a look at the picture that I have attached. Bottomline: Find another apartment! read more

I recently viewed two apartments with my sister in-law and it was far from our expectations. The elevators are dark and dingy & the hallways smell like marijuana. Not just a little bit, but a lot. The two bedroom apartment we saw had a nice layout but needs some serious updating! The kitchen is original and the bathrooms are 90's style. Cracks in the moldings and floors weren't too appealing. It was really cold in the apartment and the heat is electric. I could only imagine the bill that comes along with that. We also viewed a studio apartment which was surprisingly really large for a studio apartment! That kitchen was slightly more updated than the two bedroom but still old. The bathroom was big and the balcony was a good size for a studio apartment. I believe the rent is $1300-$1500 for a studio apartment which I believe is more than reasonable for the space it offers. ($2500+ in NYC). The leasing agent then showed us the common areas. The gym was huge but comes with a monthly cost of $30. In my opinion it should be included with the rent. The indoor pool was not clean and the concrete surrounding it was cracking. Can't imagine walking on that after getting out of the pool. The smell of Chlorine was over bearing (like putting your nose into a bleach bottle). She also stated the hours of the pool were only 4-9 on weekdays and 12-6 on weekends. Buildings in this neighborhood (like my own) usually have the pool open from 9am-9pm. In my opinion, the rent they ask for at the excelsior is a little much for the conditions of the apartments and appearance of the hallways and elevators. Didn't feel like a luxurious hi-rise which is what they advertise it to be. read more

I've been living here since about 2016. We've never had a steady property manager. Huge turnover with the general staff too. About 2 weeks ago our property manager resigned . She only lasted about 8 months or so. I've been trying to resolve two issues for a while now and it seems as if no one cares. This building is really old, so the windows and balcony have very poor insulation and in summer all the dirt and dust gets inside of the windows and into your room. It's gross! In winter it's even worse! All the cold air gets in and your apartment is freezing. The other main issue is that my front door has a huge gaps where disgusting water bugs or roaches have walked right into my apartment ! ( we've seen it with our own eyes). I've asked for a front saddle to cover that gap twice and no one has responded back to me!!!!!!I have two small kids, and as you can imagine it's very frustrating to experience all of this while paying SOOO MUCH MONEY; and while trying to also keep your children safe. I've put two work orders in, they dismissed it and closed it , I've contacted Kreigman and Smith and supposedly the customer service rep ( Debbie) passed on the message to the " regional manager " which still has not gotten back to me. In the end , it appears as if no one really cares about your issues unless they are in your shoes, and as long as they get their money! I do not recommend this building for families. I don't. The only positive part of this building is the Valet, & The door man that have been working here for many many years read more

Please do not rent here. I moved in 2 years ago and was burglarized this past July 4th. I went away with my husband and children and returned to find my home overturned with $85,000 worth of valuables and heirlooms missing. I am only thankful that we weren't home at the time and that my children were safe however, the building has not done much to help us resolve this issue. I thought we were safe with a doorman and valet and it's going on 3 weeks and nothing has been resolved. It seems that no one cares to help us get to the bottom of this situation. I've already sent a letter to the community board and will be looking to move away from this area and neighborhood because I do not trust this environment any longer. Please check with the local police precinct to confirm what I'm saying. I don't feel safe and neither should anyone who lives in this building. We've been disregarded as tenants, taxpayers and as a family. read more

I've been living here for 4 years now and the time is here to leave. My lease expires in October and I'm running. The building changed ownership last year and I was hopeful things would improve. Did I say hopeful? Oh well. First I won't name names but the new property manager is incorrigible. Every time you try to talk to her she dismisses you since she knows better. While that may be the case at times can't she just listen and every now and then say the customer may be right. Nope doesn't happen. You get what she thinks and that is it. What the other reviewers say about the aging of the building is understandable since it is is going on 40 years old. Nothing and none of us are what we once were. But if the building were properly maintained it would be much better. Trying to get maintenance to react is also as another reviewer said frustrating. Rather than pay attention to what they have and keep it clean and working properly, they now just installed a new gate to allow access to the parking garage. I have to swipe my card numerous times for it to work and then maybe I need to swipe again. The old system which worked wasn't broke so why change it. I'm not alone and many residents feel the same. When I first moved in I loved the building. Sorry to say the love affair is over. Save yourself the grief and look elsewhere. Not worth the rent and not to mention the R's (yes you know what I mean) don't contribute to the rent. read more

I've been a tenant at the Excelsior I for a bit over 5 years. I realize that all places have their good and bad qualities. And yes the Excelsior has plenty of the bad. But I can say, that overall it is a great place. Not being from the area 5 years ago, the location and neighborhood is not bad. My apartment is very spacious, amazing view, and quiet (for me at least). Yes, at times trying to get an answer from the management can be a pain, but that's where ever you go. This place has been a great experience and I can proudly say that it is my home. read more