This apartment is one of the most dishonest, greedy apartment communities I've ever lived at. If you are paying anything over $1600 a month for a two bedroom, you're paying too much. This "luxury" community is just another cheaply built Avalon community that UDR decided to buy. The finishes are cheap. The amenities are mediocre. The maintenance is lazy.
As far as the greed goes, let me tell you about it. First of all, they demand you have your utilities switched over when you move in, but they don't give you the utility info until the move-in date. If you move-in on the weekend though, the electric company isn't open. Since it's not open, you have to wait until Monday to switch the electric, which means the billing company will charge you $35 to send you a postcard. In effect, this is a fee because you moved in on the weekend. Second, they force you renovate your apartment to luxury finishes, but since it's already a luxury apartment, they're really giving you the finishes you should have in the first place. Because of the renovation though, they're going to jack your rent up because it's so much better, but not really. If you stay, expect your rent to go up at least 10-15%. Third, when you move out they claim there are damages in your apartment that were not there when you left. They will demand that you pay for the damages and refuse to reverse the charges.
After the company tries to steal your money, you obviously contact them about it. Julie will possibly answer your call and will very rudely tell you she's not going to help you and that you can call someone else. When you say you want pictures of what they claim was damaged, she'll refuse to give them to you because of "protocol". The business manager will also string you along and not provide the pictures and then tell you to stop asking her about the money they're trying to steal from you.
I reported a potential fire hazard to this community during my residency. As a former Avalon property, this should be a concern because Avalon properties are notorious for catastrophic fires. Did the community even acknowledge my message? No, not at all. Did they try to collect for made-up damages to a cheap, low grade carpet? Absolutely. Just remember that if you choose to live at this property, your safety is not a concern to them at all, but they will make sure that your cheap carpet is in tip-top shape.
Couple other tips:
1) If you move out, take pictures of EVERYTHING. They will try to rip you off.
2) If you move in, buy a plunger. Due to low quality everything, you're going to need it.
Only positive about this place was Donna, who no longer works in a position to help tenants, at least not from what I understand. Donna, if you see this, you should really work somewhere else. You don't deserve to be associated with this place.
Update:
I contacted the billing department. I spoke with two people there. The second one literally called me an idiot and was extremely unprofessional. Then, she told me if I stopped calling people names, I could hear them. Um, no one called anyone names but her. She also stated that she could hear the conversation I had with a different person in the department, but previously said in a demeaning tone that she didn't understand why I was unclear on her saying she requested a copy of an invoice the other person said she wouldn't provide. First this company steal steals your deposit. Then, they treat you like crap for calling them on it. After the behavior exhibited by the billing department, I can fully say this company should be avoided at all costs. I don't care how good of a deal you get. You can find a better place to live. read more