I dread having to take my car in anywhere for maintenance/repair. You never know if you're getting overcharged, if they're any good, etc...
This week I had to get a wheel alignment done, and was referred to 128 Auto Service Centre (located near Lougheed Mall). Right from the get go, they were helpful on the phone, booked me in for a Saturday appt (it was Wed when I called), and no issues! I had tried a couple other places, but they didn't take appts which meant that I was going to spend my Saturday not knowing how long I was going to be at that garage (eg. Canadian Tire), and quite frankly, I had better things to do on my weekend besides waiting in a line-up to get my car fixed.
Back to 128 ~ upon arrival, I met Alex the owner ~ very cordial, no fuss, no problems. I was out of there within an hour. It DEFINITELY beat the 3-5 hours I was told at other places! They promptly took care of my car, were sincerely friendly and helpful, and off I went. What I also appreciated was that, for an independent business, they had their prices advertised on the wall so you knew you weren't just getting some random quote.
I had to call them a few days later because now I had a flat. Thinking that my new tire may have been faulty, I called the place where I had just purchased them (Volco Tires). I was so frustrated in trying to get a little repair done! Once again facing the same dilemma of no appts taken, busiest day of the year, yada yada yada... I And no suggestions to help me out.
Out of sheer frustration, I called Alex again. I told him my problem and he originally suggested that I call the tire place (he remembered I had just purchased them) as he was sure they'd be able to help me out ~ gee, consideration for the customer? Not just out to get my money? What a breath of fresh air!
When I told him that they were backed up 7 cars, he chuckled and said, no problem, just bring in your car and we'll take care of you ~ THAT!! is what I call customer centric!! I arrived towards the end of a very crappy wet, heavy traffic week day, they repaired my tire, and I was on my way home within 1/2 hr.
Alex and his crew are awesome! I can't say enough about their service - genuine service, no fussing, polite and friendly, and helpful!!
They are exemplary!
Even for this quick repair, might I also add that they were more affordable than Canadian Tire or the tire place??!! So, I got a repair done a few hours after my phone call, no waiting, and a few bucks cheaper?? Gotta love it! =-) read more