I booked through 121 Car Hire, who used Car Trawler to provide the service, who in turn booked the car through Buchbinder. I paid up front through 121 Car Hire
When I went to collect the car from the airport they would not except anything less than deposit of - get this - 2400 euros! I had already paid for the hire so they would not provide a refund.I needed to arrange an extension to my credit card which took 4 hours.
Added to this, when I got home I found that I had been charged an additional 10 Euros a day because I wanted to take the car out of the country and 3 Euros a day for winter tyres. These charges were not made clear when I took the car, in fact when I signed the agreement (in German) I asked if there were any extra charges and told there wasn't. Of course 121 Car Hire blamed Car Trawler who blamed Buchbinder who blame 121 Car Hire.
I had incorrect charges added recently when I booked through Expedia and used Hertz and I got a refund from them.
So unless you speak German, don't want to leave Austria, don't want a car with tyres and are prepared to take out a mortgage as a deposit - avoid all these three companies! read more