We rented a car in Barcelona using Indigo. The actual supplier was Goldcar. The car was a bit "bashed about" with many scratches and small dents and we were reluctant to take it but, having been told that we would have to wait a long while for an alternative, we agreed to take it. I pointed to the rental man many damages which were not marked on hire sheet but was told they were less than 5cm so it was no problem. I personally added a couple of marks, which seemed particularly bad onto the sheet before signing it. We returned the car and another rental man checked it and started making marks on the rental sheet. I asked him what he was doing and told him that all these damages were there when we took the car. That we were told they were small and did not matter. He said that he was just making notes for himself. I asked if we were going to receive all our deposit back, this which he said CLARO, meaning of course! Only then I signed the sheet and we rushed off to the terminal. Imagine my disgust when a couple of days later nearly £600 was deducted from my deposit without a word from Goldcar. I immediately contacted Indigo with whom we had a contract. Cherie Carter, from this first call, was helpful, reassuring and calm telling me that she will to everything in her power to get these monies back. We then exchanged many mails, she was always just as friendly and helpful and she and I were writing to Goldcar to complain and get the resolution. Eventually I received reply from Goldcar refusing to reimburse us. I wrote back telling them that they were a dishonest outfit and were taking our money to cover the damage made by somebody else. Little did I know that Cherie never gave up and today, some 10 days after Goldcar mail to us, I just got a message from Cherie that she managed to get Goldcar to return in full the money they deducted. This is what I call an excellent customer service. Throughout this unpleasant situation I felt Cherie was on our side, believed our version of events and did her utmost to help. I recommend Indigo to anybody who wants a honest, good value rental in full knowledge that, even if things should nor go as one would hope, Cherie and her team will to everything to resolve the problem to customer's' satisfaction. read more

I have always re-booked with Indigo Car Hire as they are always very friendly and efficient. The cars are always in immaculate condition and are ready on time that they said they would be, even when booking at short notice. The process of booking has always been very easy and simple to do over the phone with a great range of vehicles to choose from at very competitive rates, and for me at least also locally available. I always recommend Indigo Car Hire to anyone interested in hiring a vehicle, due to the excellent quality of service provided, giving piece of mind that the vehicles will get you there and back without any problems. It is also much cheaper to hire a care for the brief number of times that I need to travel with friends, from birthday reunions to weddings and events. Especially with the increased cost of insurance and maintenence these days not to mention tax and MOT's etc. All in all, a much better option without the hassle. Thank you. read more

had a really good experience with this company. it was really easy from beginning to end. the person i booked it with was helpful and knew what they were talking about, and got me a really good price for 2 weeks from Gatwick Airport. really convenient pick up location right in the terminal building and had done all the paperwork within about 15 minutes and i was off. got a brand new Megane which was perfect, had no trouble with it at all. had to drop it off early on a saturday morning which was fine there was someone there to meet me and i was off to catch my flights on time. will definately be recommending them to my friends. read more

Using Indigo was really easy to use. I spoke with the reservations manager Cherie Walker and i found that she was exceptionally helpful and very knowledgeable about the car hire industry. The prices that were given to me were very competitive, much better than other websites that i checked!! I booked a car for a week at Heathrow Airport and found that the whole process from booking the vehicle to returning the vehicle, was a dream, no issues whatsoever and i would most certainly recommend Indigo to my friends. Keep up the great work!!! read more

Just got off the phone with Cherie as I need a car for a camping trip next week. Short notice and I dont have a credit card. NO PROBLEM she insisted... Just what I wanted to hear, I have booked a Golf for the week for less than the tent pitch cost for 5 nights, that is brilliant value. Low deposit and a full to full fuel policy as standard, couldnt ask for anymore, what a fantastic service this company offers.. Havent picked it up yet but if it is as good as last time then it will be another 5* review for the supplier too... read more

I always knew that being under 25 and only having a debit card would be a challenge when wanting to rent a vehicle, but Indigo made it really easy. I had the option to either email, talk to them on the chat function that they have on their website or to call them directly. I took the 2nd option and my booking was complete within 10 minutes, never thought it would be that fast! Amazed at the customer service and that there are no hidden charges when you book. Would recommend them to anybody. Will definitely be using them again. read more

When booking with Indigo you always get the sensation that you are getting a great deal. I booked a long wheel base van in Leeds for when i was moving house, i called up and spoke with a lovely lady called Cherie Walker. She checked the different options for me and found me the best price and i can honestly say that Cherie made me feel like i was really being looked after. Great work Indigo, I will be recommending you to all of my friends and i will be booking with you again next time i need a vehicle. :) read more

I hired a car through Indigo when going on holiday to Orlando recently, they placed me with their supplier Avis, we collected the vehicle without any issue and the lady behind the counter even commented on what a good rate we had received, £263.00 for 12 days, we covered 1100 miles in the KIA FORTE that we were given and grew pretty attached to it. I will be booking a car with Indigo again for my upcoming trip to Spain so hopefully that goes to show that I rate their service as very good. read more

I commented earlier that I saw someone review on here and decided to call this firm to rent a car from Leeds to Gatwick rather than take my own car, they got me a car through Avis and somehow managed to get me a price that was lower that going to their website direct, not sure how they managed to do it, service I recieved on the telephone was greeat, very friendly and could not do enough to help me, hard to find these days. I would recmend these people to anyone wanting to hire a car. read more

I have used this company a few times now. I would fully recommend this company Connor Shearman always is ready to help and always finds me a great deal. Indigo Car Hire are always my first choice on car hire. if you have a member of staff award please consider Connor. It's so refreshing to speak and deal with someone who understands your car hire requirements. read more

I would like to recommend Indigo Car Hire for the EXCELLENT service they continue to provide to myself and my husband. We travel to the UK on a regular basis (just returned last Tuesday 22nd May) and they secured a rental car at a great price and conveniently located to pick-up and drop off. We will be using them again! Great service and a great company! read more

I received first rate service from Indigo and would use them again when I visit the UK. I obtained my car in Glasgow from Alamo and was delighted with the way I was treated after a long flight from Canada. I would recommend Indigo to anyone who was looking to rent a car. Many thanks. Jim Holland read more