I would not recommend Speed Street Collision Center because Augusto is extremely dishonest, and…read moreAugusto provided me with horrible service. Here are some of the issues that took place:
(1) I took my car to Speed Street on June 13, 2021, and I did not have a completed vehicle until January 2022.
(2) I requested my Nissan Titan have all OEM replacements parts in my emails dated July 09, 2021, and July 14, 2021. Augusto failed to order all OEM replacement parts for my Nissan Titan and Augusto lied to my insurance company and said I wanted after-market parts.
(3) At the 75-day mark of my Titan Repair, Augusto caused the 1st delay in the repairing of my vehicle when Augusto placed a black Armada repair and a yellow Mustang repair ahead of my Titan repair. This caused my Titan repair to be delayed by a month.
(4) Augusto was dishonest about ordering my OEM parts for my Titan repair because Augusto told me he could not order all the OEM parts after the 75-day mark of my Titan repair. Augusto caused a 2nd delay in my Titan repair when Augusto failed to order all my requested OEM parts.
(5). Augusto took parts off my Titan and Augusto failed to report these parts to my insurance company.
(6) Augusto told me to order after-market parts because he could not find the OEM parts for my Titan and Augusto wanted me to replace these parts on my Titan.
(7) After I ordered the after-market parts for my Titan repair, Augusto failed to report these parts and labor to my insurance company. Augusto told my insurance company that I was trying to order parts that I did not need for my Titan repair.
(8) Augusto was dishonest again when he sent me an email on October 05, 2021, stating, "Hello shon , We are complete with your truck other than the detail , I like to detail it the same day that you would like to pick it up, let me know . -- Augusto Carrillo-Perris." I arrived on Wednesday October 06, 2021, and my Titan was not complete. My Titan was missing the running boards, emblems and badges, the front license plate holder, the fuel/gas neck was not properly installed, etc. Also, I did not need my Titan detailed because I rode (8) eight hours in the rain back to Florida.
(9) I had to go to Monroe Nissan, Maas Nissan, and Jenkins Nissan to have these Titan repairs complete. The timeframe of these repairs was from October 06, 2021, to January 14, 2022. Augusto kept delaying the process because he told my insurance company, he would complete the repairs. However, I had to drive (8) hours from Florida to North Carolina for Augusto to complete these repairs.
(10) I refused to have Augusto do any more work on my Titan because of Augusto's dishonesty. Augusto ordered the wrong Texas emblem for my 2018 Titan. Augusto was extremely dishonest because Augusto kept saying my Titan repair was delayed because the Nissan Dealership ordered the wrong Texas emblem. Augusto dishonesty ordered and sent me a 2009 Texas Titan Rear Tailgate emblem that cost $9.77. Instead of ordering the 2018 Texas Titan Badge kit that cost $190.00. (Reference picture below.)
(11) Augusto was dishonest about not reporting damage to my OEM Titan Grille. I asked Augusto to order my OEM Titan Grille with an upgrade to chrome on July 14, 2021, and Augusto failed to do this. Then Augusto lied to my insurance company and said I was trying to get after-market parts for my Titan that I did not need. I asked Augusto for my old Titan OEM Grille and Augusto told me "I could get my old Titan OEM Grille off his damaged item pile."
I had to file a 20-page BBB Complaint over the course of roughly 10 days. My BBB Complaint included receipts, emails, and photos of my Titan Repair from Speedstreet and (3) other Nissan Dealerships. I had to go to (3) other Nissan Dealerships to get my Titan Repair completed. Furthermore, I had to ask my insurance company to withhold all payments to Speedstreet from October 06, 2021, to December 2021 and January 2022, until Speedstreet completed my entire Titan Repair by supplying parts. I finally got my Titan repair completed in January 2022. I have included a few emails and attachments for reference because I have too many attachments to include. However, the emails I have included will show that my Titan was not repaired to my satisfaction with all Nissan OEM parts and per Augusto's agreement with me. This was a nightmare to say the least!