After a fall from my hoyer lift, I reached out to Lift and Transfer to schedule an inspection for…read moreApril of 2025. The owner of the company, Craig Coogan, came to my apartment late and smelled strongly of alcohol. He was visibly under the influence. My caregiver was going to be off her shift, and I let him know. He aggressively insisted that she put me in the sling, because I weigh 130lbs and that should not have happened. I told him that my next caregiver was on her way to my apartment. He insisted that I should get in my hoyer lift again. While we were waiting for my next caregiver to arrive, he stated that he works with everyone in the Bay Area for Lift and Transfer and has been doing this for 28 years, and then said for 25 years a few minutes later. My next caregiver came in, and I was put in the hoyer lift and raised up as high as I could go. There was nothing underneath me, and my caregiver stated that she wanted me to be in my wheelchair while we discussed options. Craig declined, said I was safe, grabbed the sling, pulled it hard, and shook it back and forth. As a reminder, I had fallen out of the sling because one of the straps came off the hook. He then put his hand on my upper leg close to my vulva and my shoulder without asking for consent. He left it there for roughly 3 minutes. As a disabled woman who cannot physically defend herself, this caused alarm because there was no reason to touch me. Also, because he seemed drunk, I couldn't predict what he was going to do. He would ask my caregiver to adjust the sling and then proceed to do it himself in a rough manner without asking for my consent. He was aggressive when telling my caregiver she was doing it wrong when she stated that she did manual transfers. She stated that we preferred it that way with her, because she can pick me up. If he had come at his scheduled time, then my previous caregiver, who uses the hoyer lift would be able to show him how she uses it. He would not offer different solutions for how my caregiver could transfer me. It got to a point where they got into a verbal argument, and I had to raise my voice at him to tell him that he is not here to discuss this. I was then put back in my wheelchair. My caregiver stated she has another client with a different hoyer lift that might be a better solution. He kept pushing her to tell her who it was because he had been working with everyone for 25 years. She was hesitant to tell him because she did not want to violate client privacy, and then he stated again that he had been working in this company for 28 years. After that, he gave her his card so she could send him a picture of the hoyer lift. Afterwards, he was drawing a map of my room to demonstrate other options for hoyer lifts while my caregiver was doing work around my room. He would not move out of the way when she politely asked him to move multiple times to where she had to squeeze behind him and brush against his body. He would not acknowledge her. When he drew his map of my room, it did not make sense of what he wanted to do. He had this idea of putting the hoyer lift in the ceiling, which I stated I was not comfortable with. He gaslit me by telling me that it was fine and I had to tell him that my ceiling would not be able to hold a hoyer lift with the poorly designed ceiling in my apartment. He then continued by suggesting putting me in a hoyer lift that could put me further down in my bed. When I told him that I would not want that, he then suggested putting me in a hoyer lift where I could park my wheelchair in the hallway. This did not make sense because my staff would not be able to safely get me out of my chair or bypass my wheelchair to get me to the bathroom on my commode chair. His next suggestion was to park my wheelchair facing the wall. This would not make sense because my caregivers would not be able to put the straps from the sling on the hooks safely. I stated that it wouldn't feel safe doing it. He then suggested, again, placing the hoyer lift in the ceiling and parking my wheelchair in the hallway. It had become more obvious that he could not think logically due to being under the influence. Afterwards, I walked him out of my room, where my caregiver was cleaning dishes. He kept talking to her about how she should not be manually lifting me and mumbling that it wasn't safe for her back. He then tried to give her his card again. At this point, I understood that he would not leave without me forcing him to leave. I had to walk him out of my apartment building to make sure that he was out of the building. I did not feel safe until I knew he was out of the building. Not only was I concerned for my safety, but I am still concerned for the clients that he continues to work with.

Thank you to all of the staff at Lift and transfer specialist for your excellent installation and…read moreadjustment post installation. You really did a great job and I want to let other people know that.

Rollin Along Elevator Service was incredibly helpful. They got back to me within 24 hours and…read morewalked me through a simple fix for the interlock on my elevator. They also took the extra step to confirm that my elevator was not part of the recall window units, which gave me a lot of peace of mind. Fast response, knowledgeable support, and truly great service. I would absolutely recommend them.

Rollin Along installed an outdoor chair lift. They are highly professional, efficient, and easy to…read morework with. The entire process was carefully installed, measured accurately and created a fantastice end product.

My dad's wheelchair was custom made 10 years ago. We had tried to find a place in the east bay for…read moretwo months that would help repair the tires. Who knew repairing tires would be that difficult! I came across wheelchairs of san mateo which is affiliated with wheelchair tech in walnut creek. Thanks to Jerson at wcsm for connecting me with Antonio at wheelchair tech - the tires have been replaced and my dad's wheelchair is now safe to be used again. Wheelchair tech is hard to find. Just know that their door number is 500 and its next to a starbucks.

This place is amazing. I'm a little person and the pedals I used for years nearly broke the gas…read morepedal of my car. Antonio was super knowledgeable on this! He fitted my car with super sexy pedal extensions (yes, pedal extensions can be sexy) and made the time for multiple adjustments. This was the ONLY place I could find in the east bay that actually installed permanent pedal extensions. Don't hesitate to go here.

Contacted them about adjusting/fixing the brakes on my rolling walker, they said 'we don't do that…read morekind of stuff'. Your name is MOBILITY CITY???? And you can't adjust brakes on a WALKER?! Thankfully, Trek, a BICYCLE SHOP, in Alamo was able to repair it for me, and at NO CHARGE.

The wheel chair I rented was great. They had me pay when I ordered it and then when we went to pick…read moreit they made us pay again. We had a hard time getting our money back because the owner is the o my one who can refund the money Not happy with that. But the lady that helped me on the phone was great.

I've had an excellent experience with WeCare for abetterU. From the moment I placed my first order,…read moretheir team was responsive, knowledgeable, and truly cared about getting the right products for my needs. Shipping was quick and reliable, and everything arrived well-packaged and exactly as described. I also appreciate their customer service--they're friendly and willing to answer questions or offer guidance.

Great company. We had our doctor request a hospital bed rental. They were very conscientious about…read moreletting me know what was needed for insurance and calling me back to update me on the progress. Also, the delivery and setup was fast and efficient.

I have a question, how much do your scooters cost, or rent?…read moreRight now I'm looking for bathtub transfer bench. Waiting for prescription/Letter from my doctor. Thank you

The fact that I didn't buy anything did not lessen the level of service, time and attention I…read morereceived! On behalf of a client, I was looking for a specific kind of walker which Allstar didn't carry. They still spent time with me, explained how not only their walkers worked but also the one about which I was inquiring. I received a much needed lesson, which information I was able to take back to my clients. I cannot recommend Allstar Medical highly enough!! They are generous with their time and wonderfully well informed!!

I got 3 quotes for a chairlift for my mom's house with a somewhat challenging staircase (it is…read morenarrow and has two turns, so required a curved chairlift). Scott and his team - from the initial assessment / quote to final installation -- were honest, professional, and extremely detail-oriented. They were very responsive, showed up on time, and patiently answered all of my parents' questions. The price was very fair, and the product (Bruno chairlift) is the best quality. I highly recommend Benchmark Home Elevator.

We had an issue with our wheelchair elevator at our facility. When "Scott" arrived 20 minutes…read moreearly, we had a woman's class going on, he was extremely rude to our front desk workers and left us hanging. Once I arrived to the facility, I called "Scott" and he told me he has other things to do and hung up on me. Extremely unprofessional.

Theses guys change a vibratory pimp on my Astra pro espresso machine, that I could not connect up!read more

Carlos is the best. He saved my machine. Fast friendly. He came to my house and fixed my machine.read more