This locations customer service is very very good. All the employees were very nice and…read moreaccommodating to my husband and I. We had Thanksgiving camping plans and we ended up having major truck issues the day before. We called Enterprise and they stayed an hour after work for us to get the truck and even gave us a discount. Very good customer service. Would rent from them again.

Deceptive business practices terrible customer service they don't accept business debit cards., as…read morefar as trying to resolve any problems forget it you'll get the runaround it's a corporate business. They just really don't care.

Where do I start? They don't list any pricing, so you have to call. I was quoted 79.95 a day for…read morea truck. Showed up and now it's 89.95. I made a reservation for 10am. The extremely rude and confrontional employee at counter says truck is due back 8am. I said.. OK, it's just I rented another truck at Enterprise and it was a 24 hour rental. He says "this isn't Enterprise". Well, yah. He then informs me that I need to refill the tank with gas(of course), but I need to provide them a receipt or they will take the truck and refill it at 8.00 a gallon. He was correct, this isn't Enterprise or any other place I've rented vehicles from. I'm doing the walkaround and I notice the check engine light is on and I'm told "not to worry". BTW, in the pics you'll see how they conveniently placed the sticked over the check engine light(hoping nobody would notice?) I don't have much of a choice at this point, so I do my business and luckily the "bucket of bolts with 150k miles on it doesn't fall apart". I will NEVER use these rude and unscrupulous people again.....EVER.

I run a small company that needs the occasional truck rental and my driver decided to go with…read moreRent-It for our last project and we were sad we did. First of all, we picked the truck up at 2:30pm yesterday and returned it at 10am this morning and we were charged for TWO FULL DAYS for less than 1 day of having the truck. Upon picking up the truck, we were required to do a walk around with one of their workers. He was very quick and pointed out everything they had seen and had me initial for those things and sign. I did so, trusting that since it was their truck, they knew everything that was wrong with it. When my driver returned Rent It called me and their representative Brian was very curt said he damaged the top cap of the truck and charged me $450 to replace it. I told him that we didn't do the damage and that my driver had absolutely no opportunity to damage it as there was NOTHING OVERHEAD ON HIS ROUTE OTHER THAN SKY. Regardless of this, he didn't listen or care and proceeded to tell me he was going to charge it anyways. I guess my mistake was not taking pictures of the truck since they don't bother to take some of their own. They would rather baselessly accuse and charge their customers. I very rarely write reviews but I felt I needed to so maybe someone will think twice before using Rent It for their truck needs. Terrible company, terrible customer service, negligent policies. Never again.

Great Customer service and great prices , easy transacción ,truck clean and new features on truckread more

It was so much easier to rent from Penske than any other moving truck rental place I've ever used…read more I didn't have to pay by mile for the 12' truck I rented, and the truck was brand new with some fancy amenities like lane assist and plugging my phone in to the music. Easy to pick up and easy to drop off. The only thing I didn't realize but should have known or should have been told that I needed to fill up the gas tank before returning.

Very quick, attentive, knowledgeable staff and service here. A small location, but mighty! It's…read moregood to have a reliable source of truck rental on the 101.

Last three equipment rentals were defective equipment that required us to reschedule jobs. We did…read morenot notice until the equipment was staged. Tree chipper, router, and cement mixer were all unusable. Two of which caused us to loose $500+ on jobs due to delays. The team is nice though.

I get my bulk garden materials from the location on Upper State Street and they are always great to…read morework with. Jon was extra helpful on my recent visit, in spite of being swamped with customers. They show up on time and take care dropping things off where requested. Thanks!

they fully take advantage of students moving. it was a thousand dollars to rent a truck for two…read moredays. outrageous. I was supposed to get a 12' truck, they didn't have one when I arrived and they gave me a van ... at the same price. we wound up having to give away furniture we planned to keep because of the lack of room. I will never use Penske again.

I appreciate the great customer service from John. A very nice man…read more The 16' truck was in perfect condition and SO comfortable. Usually, my back is a wreck after a day of driving. I had no such problems after driving this truck. Really. It was sad parting company with the seat and am still wondering how it would look in my living room. Many thanks, Penske in Goleta (Arrow Camper Shells).

Our trailer got a flat tire while we were out town in Buellton. We drove the trailer right in and…read morethey had us back on the road in a timely manner and were very friendly! Even gave our dog a treat! Thank you so much Olivera's!!

I cannot say enough positive things about this establishment and their staff. What a class act…read moregroup of people, truly. My story is long and rather unfortunate, but the team at Olivera's helped make a bad situation a little more tolerable. Let me explain. I was on a joy ride from San Diego, where I live, all the way up to San Francisco to visit a buddy of mine who I never got to see. I own a 2014 Mini Cooper S Convertible, and it was a beautiful day for a long drive up the coast with the top down. But while passing through the cute little city of Buellton, my car suffered a catastrophic engine failure. I initially thought the alternator died, but that wasn't the case. After inspection at Olivera's, it turned out to be much worse. They (correctly) determined the coolant was somehow pouring directly into the engine and mixing with the oil. The dipstick looked like it had been dipped into a milkshake. Not good. But the car is secondary to the *actual* service I received from the staff at Olivera's. Cars can be fixed. This review is about hospitality. That said, I would fully trust these guys with my car. They've been doing this for many years and clearly know what they're talking about. All car owners worry about being lied to by their mechanic. At Olivera's, I do not see that ever being the case. These are genuinely nice people, and trust goes a long way here. I arrived just shy of closing time on a Friday evening, around 4:40 p.m. Seeing me come off of a tow truck, they immediately broke the tension with, "So, how's YOUR day going?" It put a little smile on my face. I explained the situation and that I would likely be stuck in Buellton for the weekend while the car was repaired. They immediately offered suggestions on where to stay and where to eat. No pressure, no rushing since it was closing time, no macho car talk. They simply heard my story and felt my pain. Bob, one of their mechanics, even offered me a ride to the Motel 6 down the road. That was Green Flag #1. I chose it based on their recommendation. Yes, it's a simple motel, but for my needs it was spot-on. They placed me in the least expensive and most centrally located place in town, with restaurants, parks, and a grocery store nearby, and still only about half a mile from the shop. That ended up being a huge deal because I would ultimately be stuck in Buellton for an entire week. On Monday when they inspected the car, Emmet, the owner, invited me down to see the diagnosis in person. I could immediately see the concern in his eyes and from the mechanic working on the car. They knew the news was bad and delivered it with genuine empathy. They were incredibly gentle with me, which meant a lot. Over the following days I had several phone calls with them and made a few visits to the shop. Each time felt more like visiting family than dealing with a repair shop. Mark, who has been there for years, was always great to chat with. Matt, the future owner, was a really good guy. Chu (I believe that's his name) was always supportive. None of them felt like "staff." This clearly felt like a family operation. Emmet has been an unbelievable support through the entire experience. Even as we shook hands goodbye, he offered to keep my car safely parked in his lot while I figured out transportation back to San Diego. I am writing this review from San Diego while my car still sits in his lot in Buellton. It's unsettling being five hours away from a dead car, but I feel completely safe knowing that it's in their hands. Let this review serve as a huge thank you to Olivera's, Emmet, and the entire staff. Everyone there was exceptional. And from watching other customers come in, it is clear that this is how they treat all people. They treat people like people, not numbers. It truly feels like a family. If you are anywhere near Buellton, I would not take my car anywhere else. EASY 5 stars from me. Not even a question.