We needed to go from New England to Ojai, CA and flew into Santa Barbara for the shorter drive. We…read morebooked a car online to pickup at the airport. The flight got in around 10-11pm PDT. My wife double checked that we could get a late pickup and was assured that, of course, she could get a late pickup. On arrival, we found no one at the Budget counter. The other rental companies said Budget *never* did late pickups. We called the toll free number and they confirmed that, no, they didn't do late pickups. Weird My wife went by in the morning to get the car. When she looked at the bill is was DOUBLE the price quoted. The guy at the counter mumbled something about how the terms of the contract had changed and that accounted for increased price. "We couldn't pick UP the car to begin with," she told him. Only then did he correct the price. She brought the car back to the hotel and complained about the steering. I went out and looked at the car. This is what the driver's side front tire looked like. See that not insignificant gash in it? That's a big no. Plus (and it may just be me) but the tire look fairly close to bald. We took it back and exchanged it for a new car. I showed him the photo of the gashed tire. "Well," he said gruffly, "we can't really inspect EVERY car that comes through." Really? Even at major airports, when I've rented a car I've had to do a walk around with the agent. But, heck, why should they have to insure the cars are safe to drive? They did give us a different car. "It's in spot #14." Naturally, there WAS no car in spot #14. So BACK to the counter. "Oh. It's around there. It's a Crown. Just hit the alarm button until you hear it." We finally found it. I walked back to the desk and dropped the key to the previous car on the counter and walked away. "Hey!," he called out, "is the tank full??" Let's recap - we drove the car from the hotel and back to Budget. It took about 7mins. So, yes, the goddamn tank was full. More, importantly, you gave us a crap car which you tried to inflate the price on, had to give us a newer, better car...and you're concerned about a full tank?? You had several screw ups already. Let it go, you idiot. Of course, when the bill came through it was wrong.

Guy with glasses genuinely the worst human being i've ever met. incredibly rude to not only me but…read morealso the other customers trying to receive their rentals. i have no idea why he's still employed, people like him make life not worth living.

Kelly was amazing in taking care of my rental needs. He's such a kind and honest man. I highly…read morerecommend this U-Haul location. He was flexible in accommodating my challenges needs. The van was clean well maintained and ready when I picked it up.

Kelly makes the rental experience easy, friendly, and always reliable. He is my go to guy for any…read moretime I need to rent a truck.

Dropped my UHaul 10' off yesterday around 6 after long day from move-in and staff were beyond…read morehelpful. Needed place to juice up my phone to find my way back to SB and they helped with that too. Moving with location again next time.

Today April 29th 2026 @ 2 pm I went to the Uhaul on Hollister where I had a reservation to pick up…read moremy van. I walked in and no one was behind the counter when I heard someone say Yeah... There was a really unhappy looking guy sniffling and wanted to know what I needed. Very rudely I thought. I said I had a reservation and where could I park my car? I made the reservation for 2 days for a move 125 miles away on a special order they provide. His very curt answer was you can't leave it here for more than 2 hours so I said what am I supposed to do He said very snidely get someone to drop you off here then pick you back up in two days. I said I didn't have anyone to do that. He was self involved and seemed bothered by me even being there. I cancelled and left and now have to figure something else out. Very, very disappointed and wanted to let him know but can't do that nowadays because if you complain you're in the wrong.

Bob, Meghan and the team constantly go out of their way to please. I have been thoroughly…read moreimpressed with their ability to constantly come up with what we need. We have thrown many challenging requests their way and it never phases them! From heavy equipment for landscaping, to concrete cutting, to rock and stone, they are amazing to work with! They are a pleasure to work with and we will continue to do business with them anytime we need their services.

After posting a two star rating regarding my experience with Milpas Rentals on 3/8/24, I received a…read moreletter in the mail today from Megan Schoppe, the manager. Megan expressed apologies for my inconvenience and stated that her staff had been addressed about the problems I had encountered. Ms. Schoppe also made the issue right. I appreciate the managerial interest in day to day operations and the effort to write a hand written letter of apology as well as restitution. Fine business practices.

Last three equipment rentals were defective equipment that required us to reschedule jobs. We did…read morenot notice until the equipment was staged. Tree chipper, router, and cement mixer were all unusable. Two of which caused us to loose $500+ on jobs due to delays. The team is nice though.

I get my bulk garden materials from the location on Upper State Street and they are always great to…read morework with. Jon was extra helpful on my recent visit, in spite of being swamped with customers. They show up on time and take care dropping things off where requested. Thanks!

Great experience. Lovely little shop. With a little patience - sometimes a brand new truck pulls in…read morewith a full tank and off we go. Ask for Ryan and Kelsey. Great team.

The guy who accepted our return was not very pleasant and overcharged us. Charged the wrong credit…read morecard and said there was a $30 charge for putting gas in the van. This whole experience has been horrible. The worst part is getting ahold of someone in customer service. It's been 3 weeks and no resolution to overcharges. NEVER AGAIN!