Beautiful new space. Unfortunately, the food, quality control, and service don't come close to matching it.
We attended celebration at 100 Feast 萬豪大酒家 with a large banquet of roughly 12 tables so the host spent a considerable amount of money for the party.
I'll start with the positive: the restaurant is new, spacious, clean, and modern. It's an impressive space and exactly the kind of venue Chinatown could use.
Unfortunately, that's about where the compliments end.
The food was underwhelming, but what really ruined the experience was the lobster course and, even more so, how the staff handled it.
When the lobster arrived at our table, our platter consisted almost entirely of knuckles and joint pieces. There were two sections of claw and ZERO pieces of lobster tail. Not one.
Anyone familiar with a traditional Cantonese lobster banquet dish knows that the whole lobster is chopped into pieces and stir-fried, so a platter should contain a reasonable assortment of tail, claw, knuckle, etc. Our platter even had two lobster heads and two tail-end pieces, yet somehow not a single actual piece of tail meat. Considering each platter was supposedly prepared from two lobsters, that was pretty remarkable.
I looked at the surrounding tables. Their lobster platters looked complete and clearly contained multiple pieces of tail.
I mentioned it to a server. Her explanation was that because this was a large banquet, the kitchen cooks the dishes in large batches and it's difficult to distribute everything evenly among the plates.
Then she walked away.
I brought it up to another server and explained that our platter basically had no meat. She repeated what I said and laughed.
That response was astonishing.
At that point, I flagged down someone who appeared to be a floor captain--he was overseeing the tables and wearing an earpiece. I explained that I completely understood dishes being cooked in large batches, but I couldn't understand how a platter supposedly containing two lobsters could leave the kitchen with two heads, two tail ends, a couple pieces of claw, a pile of joints--and zero lobster tail pieces.
He seemed unsure how to respond and told me he would speak with the manager.
I never heard from him again.
Since I wasn't hosting the celebration, I wasn't going to make a scene and embarrass the hosts, so I dropped it. But by then I had pretty much lost my appetite.
Mistakes happen. Uneven portions happen. What separates a good banquet restaurant from a mediocre one is quality control and how the staff responds when something is obviously wrong. A simple "I'm sorry, let me see what I can do" would have gone a long way. Instead, we got excuses, laughter, and a promise to speak to a manager followed by absolutely no follow-up.
And apparently this isn't just a one-off issue.
I noticed another reviewer complained months ago about being served Pringles with the chicken dish instead of the traditional shrimp chips. The restaurant responded that they would bring the feedback to their team.
Well, guess what we were served tonight with our chicken?
Pringles.
So much for taking the feedback to the team.
A beautiful dining room can get people through the door once. It doesn't compensate for underwhelming food, poor quality control, and indifferent service.
If you're looking for a traditional Cantonese banquet experience where the food, presentation, and service actually matter, I'd continue down East Broadway to Golden Unicorn, a Chinatown institution that has been doing this for decades.
100 Feast has a great-looking space and plenty of potential. But based on our experience, they have a long way to go before the food and service are worthy of the dining room.
And yes, I fully expect the obligatory response along the lines of, "We apologize and will share your feedback with our team."
Maybe this time, actually share it and do something about it. read more