I've waited two years since I've had all new installation of windows in my house to place a review, finally I feel that I am able to post a review worthy of my experience with Hanson windows. My old windows were over 40 years old and drafty. I contacted Hansons along with several other outfits to get estimates and decided that the quality and price of Hanson was the best choice. I purchased nine custom made high-end , low E windows and installation. The windows were delivered on time and customer communication was good. I had a few questions for the contractors that came out and performed the work and those questions were answered at that time. The first winter I noticed in one bedroom the wood and wall received moisture damage. Not from typical condensation so I reached out to Hansons and they sent someone out to look into the matter. The problem was discovered to be caulk covered the window track drain panel which they were able to correct on the spot. I can say that that is the only issue I have had with my new windows or the workman ship. Over all, we are satisfied customers and would likely recommend to others. read more

1) Right upon installation our problems started. We called to sign off and make a payment and we were not able to get in touch with anyone. I figured eventually they would find me. When they did, they mentioned how they have been out of money for months. I attempted to pay and then they blame me. 2) EVERY winter we not only get condensation on our 2021 newly installed windows but in addition the condensation freezes! That means the windows are leaking terribly. The project on our home was over $20,000. We continually call them back as windows are stuck, locks not working, currently two of our three pane windows have water inside the panes. Just major frustration! Certainly not energy efficient. Not an improvement for our home at a very expensive price! So very frustrating. read more

Run the other way if you're considering this company for siding. We purchased a house with siding and a "lifetime warranty." If you don't transfer the warranty in the first 90 days of purchase (must submit proof) they charge you over a grand to transfer the warranty. We had a siding piece about 12 feet up the front of the house sliding off and there was a gap. We called and they eventually sent someone out. They informed us that the piece was cut too short and they would send someone out. 8 months later they arrived. Without putting up a ladder they claimed there was no issue but left a piece of spare siding for us "just in case." Not sure why since anything we do would have voided their "lifetime warranty" and I don't own a tall enough ladder. Fast for another 5 months and the piece comes loose and leads to a catastrophic failure of several other pieces, exposing the building wrap. They refuse to fix it because "it was an act of God" since it was windy the day the other pieces failed. Their own tech documented that they screwed up the installation and they were too lazy to replace and now we've got a large portion of siding in that exact spot missing. We've since had other pieces of siding come loose lower down on the house and we periodically snap it back into place. The previous home owner warned us that Hanson's was terrible. This has been our experience as well. Terrible quality install, they don't stand by their "lifetime warranty" and they want $800 for a repair they haven't even inspected yet. Look somewhere else and avoid this terrible company. read more

My husband & I had Hanson's come to our home to give us a quote to update our tub/shower into a custom shower complete with state of the art features! We are thrilled with the style, safety features, & cost. Thanks to Kieth for once again understanding our needs & applying top notch customer service ! We appreciate Hanson's for setting us as a priority & making our home improvement dreams come true. We couldn't be happier! read more

The Absolute Worst experience I have ever had to deal with! I bought a bay window in 2018 and have had nothing but issues. One thing after another for years. Replacing new springs, new sashes, new center window, condensation issues, time off work, canceled service calls the list goes on and on. Payed 5,820.00 for the original window. Found out in 2023 that the window was too big/heavy which they claimed was why I was having trouble and the only way to fix the on going issues was to down size by coming in 6 inch. Took my 9ft one piece bay window out and put a 3 piece bay window. Did not have all the supplies needed to complete the job leaving us to wait 3 months to have our window finished. Zero calls with updates. I have always been the one to call them and ask what's going on. Oh almost forgot to mention the $1,000 custom binds that I had fitted for the original bay window in 2021 that they failed to mention wouldn't fit the new window before taking my original one out. Now I'm left with this busted up trim missing unfinished window and I'm just out very expensive blinds to top it all off. When I mention all of this to the warranty department I'm told "we are doing everything inside the warranty " and as for the blinds she tells me "in all fairness, they are men and they don't think of things like blinds." For now 7 years, I still do not have a decent window. I would NEVER recommend this company for ANY REASON EVER. read more

call wall side Aaron came to my house and gave a wonderful demonstration on the windows. I have no issue with the product itself. but the service is awful. their sales reps will say anything they want to get you to sign up and then fuck you over in the fine print. Aaron explained to me that we had been approved for 6 months no payments financin. we had a whole discussi about how it started after Installation and that would put us through the holidays before the payments started. not only did they measure half my windows wrong somehow. everyone assured me every step of the way it's a one day process. took two days. left a hole in my wal ect ect then I get a bill for the month after my windows are installed. I had checked with them each step of the way. With Aaron when they installed half of them. When they finished installing. Every step of the way I was reassured. I called and asked them to change it to the plan it should've been and Gary the manager wouldn't do anything or take any accountability for his rep offering me a financing plan from over. A year ago. If their reps can't be trusted to honestly and accurately portray the information they can't be trusted period. And over all my trouble I was only offered a $200 gift card credit that I have yet to receive over a month later. Despite calling and checking on it 3 times. read more

I had all new gutters installed on my home in Troy in April 2022. all the corner pieces installed wrong and leak. I actually had ice cycles hanging from the corners over the winter. I have been waiting since February 2023 to get it rectified. They have been out here 4 times and each service rep give me a different diagnosis and solution. meanwhile ZERO has been done to correct their crappy installatio. I could have kept my old leaky gutters and saved 5k!! I wish I would have read all the terrible reviews before writing a check. lesson learned. who can recommend a good roofing company?? read more

1-800-HANSONS - Hansons awesome gutter install - Windows Installation Near Me - Maumee, Ohio

horrible customer service, they refused to remove my deceased mother from their mailing list. they have no control over where they get the information from, and i was told they can't remove anything. they wouldn't give me any contact information for their marketing department, only that they would send an internal message to a supervisor. shameful customer service people and poorly managed company. i will never do business with this company and i will tell everyone i know to avoid hanson's windows. read more

Probably the worst customer service I've ever experienced. My husband and I purchased our house in 2021 knowing the bay window was leaking. Homeowner informed us it was still under warranty and they informed Hansons the new owners would be calling to make an appointment that fit with their schedules. I called, made the appointment. Less than 4 years later, we have water coming in. I am now being told there is nothing they can do as the warranty is void, because we never "switched over the warranty." I am completely appalled that a company could make an appointment for a new homeowner, without mentioning that it didn't mean the warranty would be switched over. I called personally. I made the appointment. I took off work to be there and I owned the home. They are saying it was the previous home owners responsibility to inform us, so they assumed they did. If basing things off assumptions is the way the world works, the previous home owners, as well as myself, ASSUMED by me calling to schedule as the new home owner, it would be addressed. If this doesn't scream scam and this company banking on not being transparent, i don't know what does. I will never give them my business again and make sure others know not to as well. Original window installed in 2016, replacement 2021, now leaking in 2025. They can't even install a window that lasts over 5 years. Was told I would receive a call from the supervisor, still waiting on that, too. Again, worst customer service I've ever dealt with. read more

I regret getting windows and gutter guards through them. The sales pitch was 3 hours and the sales rep is so full of himself he only cared about hearing the sound of his own voice. If you value your time I would look elsewhere. They claim service is their distinguishing factor but we had numerous problems with the install and once you are in process you are like a lost lamb if you call trying to get information. Seemingly simple questions took 3-4 calls to get answers. Regardless of all the surveys I've filled out and displeasure I've voice - haven't every gotten a call back. read more

I wrote a review. READ IT! Worst mistake you'll make! my experience was with 4 door walls and 1 window. After cashing my check and final measurements they wanted $7400 more! WHAT??? Just read my review. read more

Worse customer service ever. Warranty is only helpful if you are able to get things fixed. Do yourself a favor and don't make the same mistake I made by hiring them. read more

I requested to have a new sliding door installed. They manufactured the sliding door with a wrong orientation, according to the installer. They made promises that they would come back and installed the correct one and they never did. It took a couple of months before it was sent to a regional manager, Garry Sherman, at 2485813030 x1050 and somehow my call is being dropped. At this point it's very aggravating to deal with this type of business ethics. Seven grand for this type of business is just terrible. It has no value. I will never do business with 1800hanson. read more

1-800-HANSONS - No slot to lock the screen door. - Windows Installation Near Me - Maumee, Ohio

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In 2020 we spent over 40 grand getting a new roof, new siding, new windows and gutters. We got the lifetime warranty. In February 2023 my brand new office that had just been finished was leaking from the roof. It took them a month to come out to do the repair! When I asked about what about my insulation and ceiling in my office that have now been damaged on my brand new office they told me to file a claim with my homeowners insurance! They were here yesterday to repair it. It is raining today and guess what? Yes that is right it is leaking. If I have to file a homeowners insurance claim they are going to pay for more than the deductible for me! I will take it to the better Business bureau the attorney general and anybody else I can. I am seriously very unhappy with Hanson. read more

In keeping with the terrible reviews Hers' another. I contacted Hansons through their online form where I stated to only email me because I have a severe hearing disability. So my phone shows they tried to call me several times. My outgoing message also explains I cannot hear! I made an appointment but got no confirmation until 10 minutes before. I have not taken possession of the place and was not waiting around on a maybe. The confirmation could not be replied too. The text that was sent could not be replied too. They only accept phone calls. this is discrimination and I'm sick of these companies that get away with it. since Hanson's does not all your to reply in Email or text. I'm replying here. Have a nice day. Shop elsewhere read more

1-800-HANSONS - Windows Installation Near Me - Maumee, Ohio

No communication. Mis-measured non functional windows for 2 months now. another business who doesn't have a concept of taking responsibility and saying two simple words when you screw up royally. Guess what they are?! read more

1-800-HANSONS - Windows don't fit. Just shoved them in place with foam and left me hanging for going on two months now with no communication at all. - Windows Installation Near Me - Maumee, Ohio

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They did my parents walk in tub and let me tell you I called for 2 years because a leak and stuff went wrong can't get no one to call me back to fix it then finally got a call back after 2 years then someone was supposed to come fix it because a lifetime warranty and then I go to my parents and wait then they never show up did that to me twice so I gave up now I can't get ahold of anyone at all and they just give me the run around this company is horrible and sucks very poor company and they just lie all the time will never use this company again period watch who you have work for your project's read more

GREAT JOB HANSON'S !! Top notch service from sales to management & to installation. Superior windows as well. You get what you pay for w/ 1-800 Hansons ! read more

Get it done?? When?? These guys are extremely reactive and professional on the sales end, but if you need service after the sale just forget about it. They make it very hard to reach anybody and encourage you to make servi requests by email. They made me pay in advance to get my gutters repaired. The check has cleared and I've been leaving phone messages daily to get the work scheduled. Nobody will call me back. Maybe a small claims court summons will get their attention. I shouldn't have to work this hard to get this done. Next time I'll go with Mr. Roof. At least they're responsive. Update: They decided to send us a $50 refund which was really nice. Problem is that they sent the check to my deceased mother! Another epic fail. They said they'd send a replacement check. Still waiting... I am so done with these people... read more

First off, I do not know how Hanson's can be in business! We placed our order for 7 windows in Sept of 2021, got our windows installed mid Dec of 2021, got our big living room window measured wrong and could not install it. It was measured four times and the fourth time finally got it right. This was done in Aug of 2022. They installed the siding on the outside of this same window and did a patch job instead of a single siding. Very unprofessional. I have attempted to contact the office here In Utah and in Michigan no luck or do not get called back. Sent an E-mail to the CEO last week and to this day no response either! My advice, stay with your local window companies and stay local. Worst decision made on our window purchase. read more

I requested to get a quote with 1800-Hansons. Everything was going great, with the coronavirus going on they went through a virtual presentation with me. They gave me a price that was just simply out of my price range and I let them know that. They offered me a lower price if I put one of their signs out in the yard. I told him I would have to talk my wife and get back to him and he wanted me to go get her while I was on the call with him. I explained I wanted to talk to her privately about it. He said he walk call back in 40 minutes. When he called back I informed him we were going to pass and he kept me on the line while he called his boss. From there, they took a turn and got more pushy. They tried guilt tripping me and basically said they need to do these jobs to keep their guys working. They offered me some more money off and he told me he would give me 10 minutes to decide. I did not feel comfortable dealing with a company that expected me to agree to a $13,000-$18,000 decision on the spot. A good car salesman would not expect someone to buy the first car they test drive. Same should go for a roof salesman. The fact that they tried guilt tripping me as well was a put off. I understand they have to pay their workers but I am not going through the same thing they are. So I cannot put myself in a financial situation I cannot afford. Nothing worse than an over pushy sales pitch. read more

Still waiting for leaky roof repair from their install, and my $2000 deductible payment agreed in their contract. Calls made, excuses, bullshit from the word go. Job" finished" by July 3, 2019. Time to call my attorney Dee Burkett read more

We used Hansons to replace our roof at the end of July 2018. The installers worked on the roof in the rain and admittedly didn't have a portion of our roof covered during the rain. This led to a leak inside my living room that caused the ceiling to water stain and crack. It has been three weeks and Hansons has given us the runaround and still not repaired the damage done. In addition, they're using a photo of our house on their Facebook page as advertisement. After my response to the first image about my dissatisfaction they removed the post and stated on my Facebook review that the post had been removed due to my request. However, they later reposted the image of our house (after removing me from being a Facebook follower) and stated we are a "happy customer." Far from it! I just want the damage repaired. Hansons motto is #GetItDone, but they should get it done RIGHT and follow through with their guarantees. Buyers beware! read more

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Wish I could give them -10 stars! The salesman was pushy and rude, didn't even explain to us all the options available and what to expect. From start to finish the whole process was slow, unprofessional, sloppy, unfinished and all around crappy. Half the windows were broken when they got there and the framing still isn't right. They also sprayed foam insulation all over my back yard knowing I had a dog and it could have killed him if he ate it. Then when you call and ask for help they don't want to be of any assistance and don't even bother trying to get in touch with your project manager. All they care about is billing.. they are sure prompt and quick about that. Avoid 1-800 hansons at all cost. They hide all the comments and feedback online for a reason. read more

Sale rep showed up late for scheduled appointment and was not very knowledgeable just from speaking with him I don't think Hanson will get my business read more

Hansons has a good sales pitch but their service really is terrible. we waited approx a year to get everything the installers did wrong to get someone to come out to fix. their installers are sub contracted out and had to come out three different times to get it right. Hansons is too big and too many steps to go thru to get a date to fix or repair what the installers did. if I had to do over I would have hired a local smaller company. Made our installation very frustrating!! read more

I order 3 windows and sliding door and siding when they took my old siding off they took to a scrap yard to make money off me. after Hanson charging me 32,000 for all this. im pissed I think they just ripped people off. read more

These guys quoted me $18,000 for siding and gutters, with high pressure sales. I recd quotes from 4 other companies for under $8,000 for the same work, same materials, and didn't even need to be home to get the quotes. Message me if you want a list, all highly rated on homeadvisor, google and Angie's list. They now offer 6 year financing, and you will need it for their prices. read more

I was surprised by the reviews. I am in Colorado and used Hansons for my windows and hands down had the best experience possible. Charles with sales was very knowledgeable and informative so I could pick the best windows for me. The project manager Angela was terrific and kept me up to date on schedules and followed up afterward to make sure I was happy. The crew with Badfish was absolutely phenomenal and both the guys working on the windows were excellent. It showed that they enjoyed their job and wanted to ensure that they gave me something I could enjoy for years to come. The windows themselves are fantastic. I went with full screen windows that open from top and bottom for some of my windows and that has been wonderful on rainy days. I can open the window from the top and the house's overhang keeps the rain out while the windows still let cool air in. They are also very easy to clean and I like the fact that I have a lifetime warranty. I did my house's windows in two stages. I did the basement first about 3 years ago and used Anderson Windows and that was beyond the worst experience I have ever had with a company. I went with Hanson's for our upstairs and was grateful I did. I have replaced literally everything in my house (plumbing, electrical, furnace/AC, appliances, sewage line, windows, roofing, doors, bathroom and lots of aesthetic stuff across the 6-7 years I have been here) and Hanson's has been one of the top experiences. I did not have delays, everyone was very top notch and professional and the quality of product is high. I have no idea what happened in the other states with some of the bad reviews, but for Colorado I will never recommend anyone else! read more

Dear Ms. Clifford, As you are aware from our previous telephone conversation and my emails to you about the above-referenced installation at my home, I am completely dissatisfied with the unprofessional workmanship and incomplete installation of my windows by your company.   Let me enumerate the circumstances of this complaint for you: 1.  I ordered five custom windows for installation from Hanson's Window on or about April 3, 2020 (See Attachment 1, Work Order).2.  Hanson's Window charged, and I paid, $3,030.00 for completion of this project (See Attachment 1, Highlighted Amount Charged).3.  Installation occurred approximately two months later.4.  Upon review of the window installation, I was appalled to see that: The trim was improperly installed, if installed at all.There was NO flashing.There was NO foam insulation.The windows were left unfinished.(See Attachment 2, Windows left unfinished by Hanson's, which were previously emailed to Hanson's through your website)As you can obviously see from the photographs in Attachment 2, the work performed by Hanson's was unprofessional, incomplete and embarrassing.  The unfinished windows let cold/drafty air into my home, not to mention, what the outward appearance of my home looked like with these unfinished windows.   5.  I contacted you, Ms. Clifford, via telephone and informed you of the unfinished and unprofessional way the Hanson's installers left my home.  I further informed you that the window installation was just the first project in upgrading my home and that the windows would have to be finished/repaired right away so the siding crew could install all new siding.  You informed me during that same phone call that you would have to send out the same crew that did the unsatisfactory work the first time and that they wouldn't be available to fix their unfinished work for approximately two months.  Since I had a siding crew previously scheduled to come to my home, I did not have two months to wait for the same crew that left my home an embarrassment, and I informed you as much.  (See Attachment 3, Email dated June 3, 2020) 6.  MJW Carpentry came to my home and confirmed that the windows would have to be completed before the siding could be installed properly.  On or about June 16, 2020 MJW Carpentry fixed the window issues.  (See Attachment 4, Photographs of the properly finished windows done by MJW Carpentry) 7.  I never received any further communication from you or from Hanson's Windows about this complaint.  Therefore, after waiting long enough, I contacted you once again via email on August 9, 2020 attaching a copy of MJW Carpentry's receipt indicating the repairs done to the windows and the charge of $830.  In that email I indicated to you that I expected to be reimbursed for the $830 I paid to FIX your company's shoddy work and FINISH the project.  I have not received a response from you.  (See Attachment 5, Email dated August 9, 2020 and Receipt from MJW Carpentry) It is unfortunate that consumers buy into your "lifetime guarantee" and "worry free money back guarantee" language.  Well, the unprofessional and unfinished work product that your company did at my home is unacceptable and I am requesting a partial reimbursement of the $3,030 charged, because your installers didn't complete the job I paid them to do; and, I am requesting full reimbursement of the $830 out-of-pocket expense I incurred in repairing/finishing the job.  Hanson's agreed to perform services at my home in exchange for payment.  I performed my part of the contract and paid for the windows and to have them completely and properly installed, Hanson's left an unfinished job at my home and therefore did not complete their part of the contract.   Please contact me as soon as possible to resolve the issues surrounding this complaint.  So as of today 9/14/2020 I get a call from the Regional Manager at Hansons windows Gary Sherman and he told me that the widows were installed correct and kind of told me that Hansons was not going to do anything about it. BUT AS WE ALL KNOW PICTURES DON'T LIE VERY UNPROFESSIONAL WORK! read more

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Finally heard back from hansons yesterday. They want to come back and replace the tiles that have come off. I asked if they were going to redo the entire roof, as other shingles are coming loose and will be coming off from their shoddy service. I was informed that they ordered one bundle of shingles and would replace the ones already off only. Nothing like putting a bandage on a cracked dam. I informed them that I have a professional roofer coming to replace the entire roof. I was informed that as soon as someone else touches my roof my warranty is void. What difference does that make, they will find a reason to get out the warranty anyways The paper it's printed on is worth more than their useless warranties. If you use this company, good luck, you're going to need it. You might be alright, but odds are against that. Hire a local, real professional roofer that stands behind their service. Unlike this company. read more

I will never use this company again. Now let me start by saying that my roof does look fantastic, however.... This has been a complete nightmare from start to finish....which were still actually waiting on. The sales man that came out was great, fully explained everything, broke down the cost, and guaranteed that everything would be handled by them all the way from pulling a permit to the cleanup. Then it went downhill. We were told we would be notified before the job started on when they were coming. Instead I woke up to strangers standing in my driveway without warning at 6am! Then they had to come back because they were missing something. Next day I wake up to every exit in my house being blocked off by OSB board so I couldn't even leave my house, when trying to explain I needed to no one spoke English. Then the crew continued to work well past 8pm keeping my kids awake. Then they didn't show up the next day and I call to find out they were sent to another job! Finally they sent someone over to finish and when they left that day the left all the extra materials laying on the ground all over my driveway and a tarp in my front yard piled full of trash. It has now been over a WEEK since they left, and multiple phone calls trying to get them back to finish the clean up. Originally I was told two weeks!!!! I had the issue escalated and got a confirmation text saying we were on the calendar between 8am and noon the next day and again no one showed! Now on top of the thousands of dollars we paid for a roof we are going to have to pay for a dumpster and do it ourselves because our city is going to fine us for the mess. Never again and I will always tell everyone not to use to company again! This is unexcusable. read more

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Dealing with Hanson's has been a nightmare. We decided to go with this company for our new bath and shower that we have waited over 20 years to do. We had all the confidence in the world in this company and wow, what a huge disappointment! Actually, a disappointment is an understatement. It has been a complete nightmare. The initial install began back in November 2022 and now it has been 6 months later and like 4 or 5 "repair" visits and it is still going on. Yes, some of the issues have been repaired but each time there are still issues that keep going on and on. First of all, this company has a BAIT AND SWITCH way of doing business. Their salesman told us exactly what we wanted to hear to get the sale. He explained how the bath tub and shower walls would be precisely cut to custom fit our shower, how installation would be and visually showed us with his samples. This was a lie. We asked many questions pertaining to this because we absolutely did not want the same set up we already had, nor issues we already had. He told us that any walls or flooring would be replaced behind the walls and under the tub where needed so to ensure proper installation and no give in the walls, they would be backed and be solid. Well that is not what happened with the walls at all. A complete bait and switch, we feel so taken advantage of. This was a huge for us, we were so excited. We would have a new bath and shower in just one day, maybe two and then go back to normal or so we thought. The sheets of walls are cut with crooked lines, not straight cuts at all. The gaps where the walls meet each other or meet the tub are all different widths therefore the caulk isn't just one smooth line, the caulk is a disaster, some spots smooth and some spots still beads and bumpy. They did come back to repair the pushed in walls and some other issues but we still can not put our bathroom back together yet because the install tech broke a floor tile on the first install appointment and didn't even bother to tell me. I had to ask him about it. We had an extra tile and he replaced it with adhesive on one of his repair visits and said that's all he can do. Now that is uneven with the rest of the floor tiles and not grouted. It will break again anyway because it is uneven. Since we don't have anymore floor tiles, now we have to have a whole ceramic tile floor installed properly and have a plumber come out to reinstall the toilet after the floor is done. A nail was pounded all the way through to our bedroom wall which broke a nice chunk of drywall, he didn't bother to tell me about this either. The install tech covered it with some spackle to patch it and now we have to have our bedroom painted because there is a golf ball size spackle patch in the middle of our bedroom wall. In addition, after the last repair visit now the basement light shines through our bathtub drain, yes there is light glowing through the drain from the basement light. They put one of the shower wall shelves on crooked, there is caulk missing from around the faucet which water will eventually drip down into. The initial window frame was cut incorrectly by accident so they ordered a new one, great but the new one still has crooked cuts but now slathered with caulk in effort to hide it. I had begged for a manager to come here to see the initial install and damages but no one cared to come. Finally the install customer rep I had been speaking to has come out a couple of times and as helpful as she has tried to be, we are at our wits end with this company. I don't get calls, texts or emails returned in a timely manner. I'm talking several weeks later and that's if I keep calling, texting and emailing demanding return responses. I have been told multiple times that I will get a call back that day or the next day and I don't hear back for weeks. It's terrible customer service. We will not be recommending this company to anyone and if fact, we will be telling our horror story to everyone. At this point, I think they feel like they got their money from us little people and they don't have to care about our little bathroom anymore. Like I said, this bathroom was a huge deal for us, we have waited over 20 years and I just wanted my little family to have a safe, new, fresh and clean bath tub. Now we more work to have done and we have all these other expenses that we did not plan on at this time because of Hanson's. It's very disheartening when you put your trust into a big company like Hanson's and your taken advantage of. I have pictures, and video of all of this. Clearly this company thinks that they can just ignore their customers after causing all these issues but that is not acceptable read more

DO NOT WASTE YOUR MONEY AND TIME WITH THESE PEOPLE!!! Absolutely horrible service if I could give 0 or negative stars I absolutely would. My grandmother contacted them 6 months ago for siding and and window and they took a deposit. The window is done but they keep no call no showings for the siding. This is now the 4th time they have said they will be there on a certain date at a certain time and nothing. Now they're making stuff up and saying they showed up today(1/2/24) at 9am like they were supposed to. They did not. One employee says that the wrong supplies where brought and they had to go get the correct ones. Again no one was there at 9am. Another employee says they got there at 9am, a lie, and the supplies weren't there so they had to go get them and they'd be there by 130 today. Still nothing. The only one to show up today was a salesman around 1 saying they/his boss would be there at 130. At 2 he knocked on the door with the above excuses and still nothing is done and no one showed up. They have given dozens of excuses on top of these every time we try to call and try to get them to get the jod done. read more

Had a appointment for a roofing estimate salesman showed up riding shotgun with his wife/girlfriend didn't even measure and gave 25K estimate thats with 50% off installation hate to see the price with no discount told me 5 times he's on commission and will give me a great price. Told him he's nuts came down to 16k but price was only good for the day. Siding estimate was pushing 40k simple ranch home got two estimates Since roof was 8-10k are they price gouging or is a "Hanson roof" that much better. one company came in at 15k for roof and siding. read more

They completed botched the insulating for one of the window's, it's almost as though I do not have a window there during the winter. That is not a big deal by itself, however, even after noting that I am completely covered by warranty, I am expected to pay to have someone from Hansons come out and investigate what they messed up during installation. Bottom of the barrel service for top-of-the-line prices. I would highly recommend finding any other window company. read more

(Reviewing INSULATION ONLY) As a first time home buyer - I enjoy moments were I feel like a "super adult" doing adult like things as in getting home improvement done. Initially I just wanted to get a quote on insulation to see what estimate it would add up to - my parents used Hansons many years ago for their windows so I didn't feel worried about the company themselves. I was more concerned about the procedure and if I'll be able to get afford the job since I was unsure about the amount. So I'll walk you through the entire process: Step 1: Sale representative (Kris) came out to my home and give me the entire walk through of the process - also took pictures of the work which needs to be done. He give me the in(s)/out(s) of everything and answered all the my questions I had - I appreciate the fact he was very patience Step 2: Review the prices = obviously everything will have something different depending on the size of the house and how much work you need. They have about 4 packages available to choose from and you are able to finance if necessary. I was lucky enough to be within a promo option and of course they knocked some money off - if I try to get it finance through the company at the time (no deposit required). Agreed to the package/price; so now I have to wait to see if I get approved or not. Step 3: FINANCED APPROVED = took about a 1 week to get the results back, so I was able to setup an appointment a week later because I'm trying to complete the work before the year ends. Step 4: After date was schedule which the normal installment window is between 8am to 11am; I was all set up for guys to come out and do the work. The workers (contracted through Hansons) arrived at 9am and greeted me by first name and with a wonderful smile - did I mention they were pretty hot as well? They give me step by step play as they worked. Step 5: Work completed within 2.5hrs and they cleaned/vacuum their area. 3hrs later the original sale representative showed up and helped me activate my warranty; he also made sure I was pleased with services. I'm very happy with the results and I can't wait to see my DTE bill drop. ***Please remember - any home improvement you can get credit on DTE bill and you claim it on your taxes. read more

We have been waiting for over a year to have an extension sided to match the house which they sided 2 years ago.when we call to see what is going on they say someone will call back within 24 hours (same response over 25 times.) In addition wind damage and gutter damage suppose to be repaired under their warranty also no action nor communication. Partial supplies dropped off in June, installers stopped in July and said there was not enough siding. What was there us now damaged and broke, and still no response when calling. read more

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Window installers, smoked like chimneys, butts all over my yard, actually asked my wife to help move furniture, did not arrive with the proper tools to complete the job, large window was heavy so they rolled it to the back opening instead of carrying it properly. Siding crew, didn't speak English, had to force them to properly tape the house wrap, damaged my grill and didn't say a word to us, it was already damaged by hail so apparently they didn't feel the need. Removed Ring doorbell with a crowbar after being told to leave it and I would remove it, removed outside lights with the power on, shorted and tripped the breaker, when putting siding back on for lights the wires were to short so they were basically left inside the siding, New siding was thicker, forced handrail back into place as far as they could, used a phillips screw driver on square head screws stripping them even though the railing wasn't even close to being in the correct location. Hand rail needed to be shortened 3/4" to fit correctly. Not to mention that I am still picking up nails and pieces of siding out of my yard. Now all that being said, I voiced my concerns, the regional manager reached out to me, I gave him all this same information, was told 4 weeks ago that the operations Manager would reach out to me to make sure everything was good, still waiting. Now I have customer service calling me demanding I pay the remaining balance which I will do tonight. Was promised that they only hire the best contractors to complete the work, now I am wishing I would have done the work myself to make sure it was done correctly. read more

WARNING - BUYER BEWARE - USE AT YOUR OWN RISK! NO VALUE TO LIFETIME WARRANTY!! Ongoing issues since installation in 2019 (See my original google reviews). Hanson's does NOT honor their warranty.....I have 4 bowed and cupping windows that 2 Hanson employees and a Hanson's independent installer told me were defective and needed to be replaced (see attached contemporaneos notes). NOTE, the Hanson employees would NOT put this in writing for me nor would the independent installer for fear of losing their contract. The Regional Manager has told me the installer stated the job was complete which is inaccurate per the contemporaneous notes with the installer on 11/2/22. At this time, Hanson's is refusing to replace the 4 defective windows but the Operations Manager instead wanted to put non-factory screws into the base of the frame track to push down the cupping and bowing so the windows would no longer "look" bowed.... This is a "jury-rigged" fix so they do not have to replace their defective windows and honor the warranty. Seriously, they have sales people who will suck you in and provide a copy of the lifetime warranty but if a company does not honor their word, then the warranty is worthless. read more

1-800-HANSONS - DIRECT CONTEPORANEOUS NOTES - Windows Installation Near Me - Maumee, Ohio